Jack Brickey Expert

I would have to see your rule to better understand. I suspect that the count occurs before the move/delete. 

Also, please choose a color other than red when using dark mode. It is challenging to discern on some devices/screens.

I would also be interested in the actual JQL. Cany you click on the advanced tab and share the JQL?

Hi @[deleted] , can we reset the query and start over? * first try querying each project independently with just the one project and only Task. Does that work as expected? * next try adding the second project 

Hi @Jens Tarnowski , welcome to the community. The first thing I would do is try the search bar by entering the title, or a few words that you recall the page containing. If you have no luck there, it could be that the page was archived or deleted. Hopefully it has not been fully deleted since that would mean you would not…

Hi @ivana.bogojevic , welcome to the community. There are a couple of ways you could approach this. * consider using a third-party app. * Create a custom field and use automation to populate that field with the time between the created date and the assigned date. Trigger - field updated on Assignee field, action edit issue…

So are you trying to use Jira for polling purposes? What are you polling exactly? While Jira does have the concept of voting it is intended to be used as a means of voting for a specific issue. If you could fully explain your use case maybe there is a solution that could be considered. However, I would not use Jira for…

Hi @Jana Jensen , welcome to the Community. Based on the Marketplace tag, I assume you are using an app for polling? If so can you share which one and have you reviewed the documentation?

You might wanna consider the following scenario given your requirements to compare effort spent on bugs versus effort spent on the feature. * If, and when a bug is first found associated with a feature, create a "feature – bugs" issue, e.g. summary = "Feature ABC-123 - Bugs", and link that issue to the original feature.…

Hi @Administrator SH , are you saying that you have forgotten your password? I don't understand your last sentence regarding Microsoft.

Hi @Ashok Shembde , to be clear, are you wanting to notify the approver group on some sort of schedule if the issue is still waiting for approvals? Another question, why do you want to notify those that have already approved the issue? A bit more information on your used case will be helpful and providing the best…

Hi @tag146 , If the error persists across multiple browsers I recommend you follow the advice of the error and contact support.

Hi @Pineapple , do you have other automation rules active? One possibility, as Jehan mentioned, is another rule is setting the assignee to A4J. If you look at the history the last action is an A4J rule is setting the assignee overwriting your initial assignment. I would definitely check all currently active rules including…

Hi @Pineapple , so the following should work. I would like to see your history on the issue to understand why the issue is being assigned to A4J. That seems very odd.

excellent article @John Funk ! I can't wait to attend the grand event! To help encourage attendance I wanted to let everyone know I plan to donate 50% of my take to my favorite charity Send Old Men to Mars for the Holidays. The balance will be used to offset my Team '25 travel costs.

If you wanted to reset the clock on reopen, simply use a separate rule to clear the custom field. This is not to diminish any third-part app as there are many great such solutions and if the requirements justify the added cost that is the way to go. 

@Darlene Rose , thanks for letting the Community know your appreciation! The Community Leaders are here to assist and it is great to know that we hit the mark sometimes. 😉

Hi @Ana , the two apps (Jira and Confluence) need to be on the same instance. Click on the application selector (tile icon upper left) and see if you have both there.

Can you look under Project settings > Permissions and check the Move issues permissions? Feel free to share screenshots. Oh and are you on a Company Managed project here?

Hi @María Freira , you could try contacting Atlassian Support.

There is a great deal of power within the workflow editor: properties, conditions, validators, post functions. Check the documentation for details.

Hi @A.M.E.C , not sure how you define "highlight" and where you want to present the results, e.g. board, dashboard, report, issue view, etc. if you want to use JQL to find issues where actual > due then maybe this solution... * Create an Automation rule: trigger on transition to Done, condition compare actual to done, if…

Hi @Teke Máté , there are a great many posts detailing this. Here is a quick search I did Post-function+set+clear+resolution . The basics are below: * project settings * workflows - edit your workflow in diagram * double-click on desired transition * add post function * choose set field value * choose Resolution * choose…

Hi @Tom George Menachery , welcome to the Community. If you are able to change the issue type on some types in the same project then the issue likely is that the workflows are different and you need to use the Move function. This can be found under the more (...) menu. Can you try that?

Thanks for sharing your finding @Francesc Juventeny definitely explains the cause.

Hi @Teke Máté , is this a Company Managed Project? If so I recommend implementing this behavior in the workflow using Post functions on the transitions. Set to resolved for each transition into a done category status and clear the resolution field on an exit transition. With that said, you should be able to achieve using…

Hi @Anna Queen , unfortunately form fields cannot be exported using JQL. I did find this in the developer site suggesting exporting using the APIs - export-forms

Hi @Clara Pi , can you share a link to the documentation? I am not familiar with these terms TBH. note: I am not an Atlassian employee. This Q&A forum is supported by customers and partners primarily.

Hi @Francesc Juventeny , I checked my instance and do see the ... just to the right of the lock icon next to edit workflow. Are there other request types with same behavior? Are there other projects you can check? I don't use TMP much especially for JSM, I wonder if there are system default RTs that cannot be deleted.

Hi @Anadi , welcome to the Community. I did the quick test in my instance and I am not seeing this issue. I would suggest that you open a ticket with the Atlassian support directly so that they might login and have a look at what is going on in your instance.