Jack Brickey Expert

Yes. You need to associate a different workflow to the subtask issue type. * copy the workflow and name it * edit the copy under the inactive workflows * remove your validators and any other desired changes * back in your project workflows screen Add workflow - existing * find your new workflow and select it and associate…

Where would you display this button? The manual automation runs on a specific issue so that is why the automation is accessible from the detail issue view. In any event there is an a way to create a button to run the automation. You can do it from the detail issue view and you can do it from the rule itself.

yep!

I suggest that you create an SLA that equates to time in resolved status then... trigger - sla breached condition - status = resolved action - Transition to closed The other approach is to leverage the resolution date. This of course assumes that you are setting the resolution field when an issue moves to resolved status.…

You can't enforce a comment. You could require a custom field such as decline reason using a transition validator in your workflow. I recall a previous Post on this here - How-to-force-approver-to-leave-comment-on-decline-of-a-request 

Here is what I see. Clicking on the cloud icon downloads the dot EML file.

@chris are you on cloud?

OK I see this is a TMP project. I just did a quick test on this myself and get the same results. My suspicion is that the TMP people field doesn't play nicely with this gadget. Now I have not tested this in a CMP project to see if it behaves the same way or not. I suspect this is a works as design or works as implemented…

Hi Thomas, I would suggest using the created versus resolved and include the trend line. This will show you overtime how many bugs are actually created and how the team is performing against those created issues. What you would hope to see is that the number of bugs overtime decreases and at the same time the team is…

hmmmm...Jack... John... Jedi... Jira... coincident? i think not!

One thing to keep in mind when adding a separate email handler is that it will come with more complexities; often flexibility equals complexity. This will be especially true if you mix Atlassian's email handler with JETI. For example in this one project since you want to have a unique notification to a single customer then…

Not in detail. I use JETI and know that you can create email templates and them associate a template within a Notification Scheme. In the notification scheme you can specify the recipients. So in a fact you build a notification scheme specifically for this one customer and that scheme has a specific template. I'm 99% sure…

You can't disable it but you can hide it to some extent. For example in the notifications back to customers you can remove any links to the issues so that they can't simply click on it and end up on the portal. You can hide all request types from the portal such that if a customer wants to go to the portal they would see…

Not OOTB. Basically you need a different email handler. You could consider an app such as JETI or JEMH. Check the marketplace for more information on these apps.

Are you asking if you can remove the issue key link in the notification emails by chance? Are these notifications going to the customer? I need more information as to where are these keys are appearing before I can answer more completely. Maybe a screenshot of what you're referring to.

Great! I actually use that app as well, the paid version. If you go into manage templates you should be able to set one of the checklist as the default which would result in the checklist being created or added every time you create the issue. Let me know if this isn't obvious.

are you wanting to download an attachment on an issue that happens to be an email, e.g. a .msg file? you can certainly download the file. then you would need to use the proper mail application to open the file.

you need to add a Validator (field required) to the transition. project settings > workflow, edit the workflow, click on the transition and the select Validator, add a field required validator and include an error message. publish the workkflow. Note that if this workflow is shared with other issuetypes then you may want…

@John Schrock , I think you’ve reached the wrong forum. I’m guessing that there was a link in some support page for Minecraft that landed you here. This form is a support form for Atlassian and addon products.

Keep in mind that ranking is different than priority. @Aleksandr Dmitrenko post seems to be inquiring about priorities.

It appears that the issue is when you go to create an issue you are getting an error indicating that you must add a product label however that field likely is not presented on the create screen. Is that correct? assuming so, on your create screen can you click on the upper right on configure fields then where is my field?…

You just need a Cajun cat.

If you are using CMP projects you can add the following to your boards filter. However note that if you are using ranking this will conflict with that. ORDER BY priority DESC Also note that the order is governed by how you have the priorities ordered in your configuration. In other words be sure that your configuration is…

I have seen a couple of posts where folks are doing just that - looking within the body or description and pulling out the email then using that email for whatever purpose such as sending an email to that user. I recommend searching the community. Here’s an example that I found with a quick search…

Oh my….Cajun Squirrel. I expect that is a staple in Louisiana. 😜

How did you set the resolution back to unresolved? In all my cases where I have a post function to clear the resolution field the resolve date is also cleared. Note I am assuming that you are using a CMP project here. The only time I have seen this be an issue is if someone is not clearing the resolution field upon…

Wouldn’t that simplify to… component is EMPTY OR component not in (A, B, C, D, E)

I’ve certainly tried some unique ones over the years but to be honest the ones were the oddest I seem to have forgotten. 😉 However, I’m a fan of Utz brand. They always have some unique flavors. One in particular that I haven’t seen in a while but really like were their Crab chips. They have old bay seasoning on them and I…

Hi @Carina Silfverduk , I just checked and the video is still working for me. Could you try a different browser and see if that makes a difference?

@Steve C , that link seems to be off target as it is info about server? how about this set of articles? what-is-insight-in-jira-service-management-cloud