Jack Brickey Expert

So there is the ability to add an incoming user to an organization. Check your automation Library for the following rule to start with…

Hi Rachel, While I don’t use the iOS app frequently I have not experienced this specific issue. Obviously that doesn’t help you out any but it is a data point nonetheless. Is this something that has happened recently? Have you checked to see if there’s updates for iOS or the Jira app itself? Have you tried rebooting your…

Personally I would re-train the staff. however, the other alternative is to have the IT department simply forward the email addresses to a single JSM email address. You just need to ensure that they maintain the from address integrity as the actual requestor. And that way they remain the customer and will receive…

You should be using “in” as Martin illustrates.

My confusion was in the “and” in the sentence …have status of "To Do" and "Backlog". What you are really looking for is …have status of "To Do" or "Backlog"

Then you likely want what Martin has illustrated in his response.

I expect planned version is something that was added by your admin upon request. Likely the intended requirement is that the development team fills in a plan version and then once it’s actually fixed they place the actual version where the issue was fixed into the fixed version field. Releases are associated with the fix…

Hi Joseph, welcome to the community! Help me better understand your situation. When you say you have three sites do you mean you have three facilities in your company? And that one of those facilities is where your helpdesk agents reside physically? Or are you stating that you have three instances of Jira service…

Hi Jacqueline, Welcome to the community! To be clear issues in Jira have only a single status unless of course you’ve created some sort of custom status field. However I’m sure that’s not the case here. What I expect you’re trying to find his issues that are in the to do status that happen to be in the background of some…

@Emily Chan , thanks for chiming in here. However I'm not seeing the Quickstart and I think that's the issue here.

Hi Hadar, A couple of questions here: * Is this TMP or CMP project? * Have you verified that no member is receiving an email notification? * What type of transaction are you testing with that should result in a notification? * Are you able to add mention anyone and see a notification go across? Random things to look at: *…

I Michael, If you are asking how to query the issues in a sprint then the following will work regardless of whether the sprint contains hey single project for multiple projects. However I expect my answer is not hitting the mark here? sprint = "sprint 123"

Hi Ashley, welcome to the community! Epics do not automatically move to in progress when an underlying story moves to in progress. If you don't wish to manually do this you can set up automation. Basically you would trigger on the transition of a story two in progress or whatever appropriate status and if the epic link is…

Hi Evan, This is a good question and one that has been asked and answered a few times in the community. First in for most I will state that this is my opinion but I think that you will find it is most peoples opinion or at least most of it. LOL * Basically you don't want to move the JSM issue as that will break the…

@Jimmy Seddon , awesome work my friend. It seems so obvious now to have that feature embedded. Expect a call from Atlassian any day to acquire your company. You are incorporated, right? LOL!

Hi Erdal, I don't see a button with a wheel on it. Would you mind sharing a screenshot? It would also be great to see the screen it redirects you to that you referred to as columns and statuses. Maybe this is a new feature that is rolling out. Assuming so I expect it may not be configurable.

Hi Omar, I don't understand your question. Your post indicates that you are on server but you're referring to data center in the title. You have an image illustrating a roadmap but I'm unclear if that something you're seeing or wanting to see. Maybe you saw article about the roadmap feature being available for data center?…

How confident are your last statement? Can you find an issue and check the history to ensure that's the case? Another test - find an issue that is currently in progress and use today's date in your JQL and see if it returns that issue. try removing the project to broaden your search.

Not really. To be honest that's sort of an odd scenario. Regardless what I would suggest is to have that request type covered under automation. When an issue is created of that request type then simply set it to resolved and respond to the customer with the action and contact information. The advantage of actually creating…

It seems that your JQL is accurately formed. Are you sure that you should get results back? Maybe your filter is working and you didn't have any issues assigned to you on that date in that status. As an example here's a quick test Iran assignee was currentUser() on '2021/09/01' AND status was "In Progress" on '2021/09/01'…

Unfortunately that is the case. I just checked for an open suggestion on this but didn't find one kind of surprising to be honest.

How do you define an unreasonable value? I wonder if the right approach is to construct the field to reasonable values. You can have a transition screen that pops up at the moment of transition that requires certain input. And you could have a validator on that transition that will require input.

One thing that would be good to check if you don’t mind. Is it possible that this customer is also listed as a Jira user under administration user management? if you find this to be the case then go to Jira Service Management under User management, find that user and perform a migrate to Atlassian account action.

OK I see now. The only way I could see to make this happen would be to use automation to inherit the epic field of interest ‘team ownership’ into each of the issue within that epic. Then you could have a quick filter based on that field. Of course this assumes you have a custom field ‘team ownership’.

Hi Domas, welcome to the community. this feature basically does what it says and I think what you need. It indicates whether a rule can be invoked by another rule. For example let’s say you have two Rules the first rule creates an issue and the second triggers on an issue being created. So if you leave that feature…

Hi Cami, welcome to the community! What you describe is pretty much the definition of most users in Jira. Basically they need to be able to create tickets and stay up-to-date on those tickets. They won’t be assigned issues to work them to closure so they’re more like customers. Regardless, in JSW/JWM these are fully…

Yep understood. This is a very frequent it’s not the most frequently asked question in the community. I do wish that it would become more obvious when creating a scrum board for the first time. Such as creating a board you could have a wizard or coach that would walk you through the process. Of course he would want to…

Yep. When you start typing a CF the auto-complete offers the correct field. You don’t need to know the cf[] info specifically.

In Scrum boards issues are considered complete once the sprint is completed if and only if they are in the right-most column of the board. If you happen to have a ‘done’ status in some other column they will not be considered complete when the sprint is closed.

Hmmm…can you share your exact JQL here?