Jack Brickey Expert

Yes you should see the date for issue updated occur. The sprint field will be updated.

Did you look at the email logs? Project settings > email requests and click on view logs. See if you can find a log associated with the failure and assess.

yep...just tried it myself. hopefully something to be added in future

if you want to calculate the number of days a ticket was open you could create a custom field and use automation to calculate the difference between created date and resolved date. is that your goal?

it depends on how they are linked. is there some field in the Jira issue that references an issue in FD? if so then you could use JQL, e.g. project = xxx and field-FD is not empty

hi Vinay, a bit on your screenshots... * ss1 is of your backlog. in this view you will see use your avatars yes they are assigned issues that appear in your backlog. The same applies if you happen to look at the active Sprint or kanban board. * ss2 the fact that you are not seeing any other users tells me that they have…

maybe consider - octo-component-versions-subcomponents-and-sync-for-jira 

have you contacted Atlassian Support? I would certainly do so as there is little the Community can do in these situations. Atlassian support can log in and inspect.

@Michael Krasilynets , I’m going thru some old posts trying to clean up unanswered questions. Can you tell me if this was resolved?

@Matthew Asis , I believe this is possible now? Can you confirm if that is the case?

This is not possible today, at least not in Cloud and I don’t believe Server supports either.

If the JSW issue is linked to the JSM issue, yes. Basically… trigger - issue commented condition - as desired to restrict when action is performed, e.g. comment by customer action - branch - for linked issues edit issue comment field and copy last comment there are a number of posts in the Community that detail this and…

Thanks for sharing 

I think you will want to consider regex expression. Here is a similar post that may help - Automation-Regex-extract-email-address-from-Issue-Description 

I am not familiar with “create a custom rule”. If you have the necessary permissions… * project settings * automation * Create rule if you do not see Automation then you do not have the necessary Jira admin permissions. Speak to your Jira admin.

I do not understand the need for an addon like clone++ here.

I find it interesting that the “awaiting approval” button shows on the screen if you are already in that status. Can you investigate your workflow transitions an see if you have different “awaiting approval” transitions?

@Dyego Mota , the ability to perform date comparison is not part of the functionality described here. If this is a comparison that you need to do frequently you might consider using automation along with a custom field. The way this would work is that once an issue is resolved it would trigger an automation rule which…

yes but I am assuming this is part of Tempo too. I may be wrong here.

Please share some screenshots. Be sure that the issue type is Subtask and not for example "sub-task".

If you have Jira software I believe you have all the functionality of Jira work management. Have you found otherwise?

please share the error you are receiving

what does your board filter look like? I definitely would attempt to test out what others are telling you rather than assume what they're telling you is accurate. Create an issue with some tasks and try transitioning it into the awaiting approval subtasks are not displayed.

Likely it depends on the type of admin. I have not played with that condition using admin before but I expect that is the issue. I would test the theory with a test issue where you are the “closer”. Unsure what “closer” is exactly. I’m used to seeing Assignee in such a condition.

Are you saying that if you edit one of the sub tasks that is not displaying on the kanban board then it suddenly appears? Add a comment to an issue and having it suddenly appear really makes no sense. I could understand if the issue never showed up.

But in JWM you don’t have releases do you? I have never tried that before. I use that in my SW projects. edited… so I just went to a test business project and verified the version workload report. It does exist and now I understand what it’s doing. The key here is that you have time estimates on your issues. Have you…

Assuming you are using CMP project go to the project settings and workflows and edit the workflow. Open up the transition between ready for review and done and check for any conditions that might exist that would prevent you from transitioning issues.

If this user is a customer then ensure they show up under Project settings > people as a Service Desk Customer. Also ensure they are the Reporter and that the issue has the Reques type field set. If they should be an agent the ensure they have that role under People and they are assigned the issue.

What type of project is this?

This is not possible. While Jira does display the avatar of the Assignee you don’t have the ability to leverage this on other user picker fields.