Jack Brickey Expert

You can change the from email for CMP projects by going to Project settings > notifications, click on next to the email. You cannot chang for TMP as yet but I believe there is an open suggestion for this.

Why would you want to display participants by status? Maybe there is a different approach.

I’m not sure what “participants” is. I have “Request Participants” which can’t be used in the manner you want. This field can have multiple customers which cannot be resolved into a single column/row of 2D gadget.

Is that true for Standard?

Insight is part of Premium which is added cost over Standard. Of course there are additional benefits of premium beyond Insight capabilities.

I’m not seeing this. I see you are on Free so you can’t report to Atlassian Support. Maybe @Gary can do so. We need someone with Standard or Premium that is experiencing this to report so that Atlassian can log in and have a look.

While JSM has the concept of SLAs that can easily provide this type of info, JSW does not. However you can achieve your goal by using a custom field (FiveDay) and automation. The idea here would be to trigger on a transition to your done status and then check the resolution date to see if it’s within five days of the…

BTW, while I don’t have the specific link types as you the following works for me… Issuelinktype in ("is blocked by", blocks)

Is this repeatable on multiple browsers? If so I suggest opening a support request with Atlassian. 

Something I hope Atlassian addresses at some point. It would be great to have a view of all labels and projects where used. 

To achieve that you would have to do some math in Sheets using the created date and resolution date.

You may will want other conditions e.g. unresolved… Project = abc and resolution is empty and “my date field” is not empty and “my date field” < startofday(3d)

Project = abc and “my date field” is not empty and “my date field” < startofday(3d)

You can use the CSV importer to accomplish this. Export the issues you desire to change and make your changes then save the file as CSV. One thing you need to be sure of is to have in your first column the issue key by doing that the importer will make updates to those issues based on the rest of the columns. here is a…

If the issues are in different Jira instances you cannot link them OOTB. Is that what you are attempting?

I can’t say for sure as I’m not that close to your requirements and these templates are new to me. My guess would be the one for customers (kunden).

Are you referring to the Issues view or Advanced Search or something else? What is the role of these users in the project: member or viewer?

Have you attempted to set up the automation as yet? If so where are you stuck? You should use Create Linked Issue feature vs. clone.

Yes you could use Automation. Have you attempted to set something up yet? It should look something like this… trigger - scheduled daily condition - resolution is EMPTY and updatedDate > -7d action - send email your actual automation will vary to meet your needs. If you try to set this up and need some help getting it just…

Hi @Ton Bronkhorst , see if this page helps - https://www.atlassian.com/software/jira/core/download If not and you need further assistance you might reach out to Atlassian Support directly.

Try to allow auto-complete to work in your favor. Begin typing and select the appropriate link types. I can’t debug the issue without seeing the exact JQL you have entered.

Hi @Nicole Arthur a, welcome to the Community. Try this… Project = xxx and issuelinktype in (“depends on”, “dependency”) the above assumes I have your link types correct and also that all issues are in project xxx.

Agents are associated at a project level so as long as these agents don’t exist on other projects then they won’t be able to see other tickets in those projects. Based on your post here it would seem to me that you would have to have a specific project with a specific client to achieve your goal.

Sorry for the use of TLAs here. TMP = Team managed project (formerly next-gen) CMP = Company managed projects (formerly classic) You can tell what project type you are using by looking in the bottom left-hand corner when looking at the project view. The reason why this causes a problem with TMP is that the statuses in…

That is how CvR gadget works. created = all issues regardless of status resolved = all issues with resolution set the space between the the lines = work that needs doing It sounds like you want an Open vs. Closed view?

are you working with TMP or CMP? if CMP I cannot understand how you would see dups. Happy to dig in a bit more if you can provide detailed examples.

the Community is built on the Khoros platform if that helps answer your question.

Can the site/Org admin access User Management? Just trying to see if this is a permissions issue or systemic issue.

Sure. If you can create filters using either Basic or Advanced JQL then you can apply the filter to your gadgets.

Let us know what you find out.