Jack Brickey Expert

Hello all! @Mikael Sandberg a thanks for throwing this out there. JSM is a great app. Sure it could be better in some places and I’m glad to see Atlassian continuing to update it. * I have been using GSM now for 5 years. I have seen it evolve significantly during that time. * While I use JSM for many use cases I don’t view…

You can absolutely do this by using Automation. I would likely create a Manually triggered automation rule that you could run as needed. It could create any number of tasks and subtasks as you need. Then after creating it you could edit to make it unique to the specific customer. I’m not exactly sure how that would be…

Not out of the box. Labels don’t have that capability. It seems to me, based on what you have indicated here, that maybe you should look at cascading select field and/or leveraging components. However it’s hard for me to say for sure what is the best based on the data provided.

If I understand your question clearly what I would recommend is that you would create a task for each customer and sub tasks under that for the various tasks that need to be done for that specific customer. Yes you would need to create new issues each time. You would not want to reuse issues as you would lose any history…

Hi @[deleted] , I am trying to clean up old unanswered posts here. Did this issue get resolved? It sure seems like a permissions issue but seems you checked that out. I wonder if you could recreate the board and retry.

Hi Robyn, I just tested and am not seeing in my instance. Can you provide more info? * is this a CMP or TMP project? * Are you adding new labels or are you just adding existing labels? * Are others are experiencing the same issue?

Hi @Pétur Björn , you want to use a match Condition on the Request Participants. Here is a recent post on this very topic - automation-condition-o-request-participant 

IMO and experience you accomplish this by creating the “form” within the issue creation using custom fields just as discussed in the previous post. The vale of this is that you can make specific fields required whereas if you place the form into a text field (Description) then you lose that control. The description is…

I would start by talking to your peers especially if one has a lot of history on your confluence instance. Maybe your IT department administrators the solution.

Hi @James Foster , access to pages are granted by the administrator or the page owner. Do you have administration rights? If you are on cloud you can click on the lock icon to assess the permissions and restrictions.

Hi @Francesco C , I realize this is an old post but I am trying to go through and cleanup old and unanswered questions. Hopefully by now you have found an answer for this. If so please share what you ultimately did. One thought I have on this would be to use automation such as automation for Jira to copy the users in the…

Hi @Surbhi Chattkara , I realize that this is an old post and as such I expect you already have an answer. If so it would be great if you shared your final solution here. If you are still interested in a solution I would ask what sort of information you want in your release notes. I'm sure that you're aware that you can…

@Samir Kabiraj , poking around old posts here, I'm sure if this is still an open question for you or not. To achieve this goal you will need a scripting or automation addon. Common examples include: Automation for Jira, Scriptrunner, and Power Scripts.

@Colin O'Hanlon , can you please confirm, assuming you are an admin, that you do not have a custom field call Status? Go to the admin area > issues > custom fields and search for Status. You should not find it under custom fields since it is a system field. For sure if you're able to add to Status fields to your dashboard…

You can be logged in on multiple browsers. Of course if there are edit permissions set there would be no way to know who made the change. I cannot speak to whether Atlassian might change this capability in the future.

Hi @[deleted] , While I have not attempted this myself I expect what you would have to do is create a CSV from your Microsoft project file and import it into Jira. I think that there are also add-ons for this feature as well. Finally, I have seen a number of posts previously on this question. I have included a link that…

@Barbara Murray , For sure if you have an addon already in place like eBI that is preferred to custom field in this case.

no. you need to see if there is a means of interrogating the "from email" in automation so you could add a label or something.

If the user appears on any issue in any user picker field then they will continue to appear. You would have to remove them from any field replacing them with another user or leave empty.

Try marking as unread. I assume you will have corrected the issue that resulted in a failure previously.

So it appears you are indicating that there is an automation rule of some sort responsible for adding mentions to the watcher list. Is this correct? If so can you not simply disable this action in the automation? 

If it is a custom email then you should be able to log into the mailbox and find the email. I do this with our Outlook server from time to time.

First, I have not experienced that myself. However I use Cloud. I assume you have tried to start typing the name of the field to see if it appears? You might consider using JQL condition rather than Issue field condition. Finally you might reach out to support directly if all else fails.

in Cloud JSM you can leverage at most 2 emails per project: one that Atlassian provides for each project and one custom email that you can setup.if you need more you options are separate projects or an addon from the Marketplace.

Yes understand the username changes. However, if you begin typing the name autocomplete offers available options.

Yes you can do this. Have you attempted to set up the rule as yet? If not try to do so. It will look something like this… trigger - scheduled daily condition - field condition- due date equals today action - transition issue to done

How do Teams relate to Groups and Roles?

Hi @James , this is really difficult one to answer given the limited understanding of your teams and environment. However let me provide some guidelines or opinions based on my personal experience using scrum for non-software teams. * First let me say that it can be rather difficult to use agile with non-software teams.…

Renaming labels is not available OOTB. You might have a look at an addon like label-manager-for-jira-cloud . I do not personally use but it appears to meet your requirements. The other option is to add “tribe” to all issues that have “project” using bulk edit. Then remove “project” from all issues. Achieves your goal but…

Good info. It sounds like it provides a collection of ‘all involved’. Agree it doesn’t make sense. I expect the “No” here equates to None. That is what you see if you try Request Participants.