Jack Brickey Expert

Hi @Balaji , welcome to the Community. Might I ask what you mean by Organization details? If you mean what customers are in the specified organization then this can be determined under the Customers view but not in a specific issue view. If you mean something else please elaborate.

Hi @Urmo , you can't log the list of recipients in that way. May I ask how the list of recipients are being determined for the send email action? Can you share more of your automation?

Hi @mg_conneto_com , welcome to the Community. You mention you use "Atlassian" for documentation but I wonder if you mean "Confluence"? Atlassian is not a product, but rather a company that provides various products, including Jira and Confluence. You can absolutely change the number of users per product. you can define…

Hi @Pooja Kewaliya , I am unfamiliar with an addon by that name and do not find in the Atlassian Marketplace. If you are inquiring about the Gantt chart presented by the addon I recommend reaching out to the vendor for support if possible.

Hi @Piotr Silarów , I saw another post on Sheets export issues recently. I recommend opening a support issue so Atlassian can investigate.

Hi @Eliyahu Klein --CNTR , would it be acceptable to have a Condition on the transition to require a parent (epic) before the transition could be attempted? This would allow the Validator to be assessed correctly.

You might find this page useful - jql-functions 

Hi @MANASA B N , can you share an example filter? Generally you should use the "startofmonth()" time function or similar JQL time function. example... project = abc and created >= startofmonth() project = abc and resolved >= startofmonth() you can also consider a relative offset using the startofyear() to get a specific…

@Shelley Dvorski , any update here? Do you still need assistance?

@Nataliia Pavlenkostay tuned. I expect someone will reach out here soon.

Hi @Shelley Dvorski , I assume the Action used the Edit issue action? Can you share an image of that component? Are you running the rule with you as the owner or Automation? Just as a test can you try editing another field in the same action?

Ha! That might explain why I could not access. 😉

I believe this is the issue tracking the limitation https://codebarrel.atlassian.net/browse/AUT-1444 . Unsure if the link is still valid. It was in my collection of past posts.

If your customers are receiving licensed access by default please inspect the default user group configuration. default-groups-and-permissions 

Hi @Fabio Perez , you can use email domains for portal only users. Please see if this article helps - Use-email-domains-to-restrict-external-customer-sign-up-for-your-JSM .

I have reached out to others for investigation 

So a ticket is created but you cannot access? Interesting. Can you clarify. If you are using Server, Data center, or Cloud?

I see you are on server? Please note that Server support ended in February of 2024. Not sure that is the issue here though.

Hi @Nataliia Pavlenko , at what point in the process do you receive this screen? I am not seeing it. 

Understand but the automation can't ask for a file. 

Hi @john maina , not sure this is the right place for this question. This forum is specific to Atlassian products.

Hi @Soukaina IBALINE , it appears that you accepted Manoj's answer which I think should work. To be clear in your image of your rule please delete the condition component altogether and in your scheduled component at the bottom tick the JQL checkbox and enter created <= -48h and statusCategory != done. If that does not…

@Vani Jayanthi , Glad to hear that. Would you be able to share here to benefit others?

ok....so my bad! :-( my mind was going to "Advanced Forms". Ugh, too many variations of the same feature. I have not played with "JWM forms" sufficiently to answer your question. If I get a chance today I will play with it and get back to you. Very sorry for the misleading info here. Maybe @John Funk can reengage as…

can you share images of what you see?

You might try reaching out to Atlassian support for more assistance. Select the billing option and that should get you to the right people.

@RLB , so for sure this is a form field and not a custom field. To edit any form field simply edit the form and select the field to be edited. You should see on the right hand side bar, the definition of your form Field,. At the very top is the name if you click into the name, you can edit the name you can also edit other…

Hi @RLB , first I would strongly suggest not naming custom fields reusing system field names , e.g . Issue type. With that said are you sure you created a Custom field? If you had it should show up there. Is it possible that your "Issue type" is simply a form field? Could you show a screen shot with the right sidebar…

Hi @RLB , I suggest keeping your previous thread so that we can maintain history and context. I will engage there.

Hi @Vani Jayanthi , welcome to the Community. when I click on the calendar I see this.