Jack Brickey Expert

Nic, I am assuming that rank would change in the active sprint or Kanban if issues were rearranged. Is that not the case? Is the scenario I described accurate or not? Visually, ranking is easily understood when there is a single column like the backlog. It becomes less visually clear with multiple columns.

Hi @Laura Zebisch , i’m not exactly sure what you’re referring to when you say a deadline for a project. I am unaware of any such parameter or field associated with a project. While there are deadlines or due dates associated with issues I am unaware of such for a project. Could you elaborate on this a bit?

Hi @Ashwini Gunjal , first I would refer you to this article- rank-an-issue While you could use Advanced search and include rank as a column the displayed results will not be understood at least easily. Regarding ranking between columns it would only be retained if you transition using the transitions within the detailed…

@Esther Amunga , I’m not sure I would use SLAs for this. It seems to me that you are trying to create scheduled tasks. For this I would use Automation to create new tasks on your desired schedule. You can create a rule to trigger when needed (day of week, time of day, etc.). You can find more on scheduled Automation here…

Hi @Bruno Rodriguez , I have flagged this post for Atlassian attention.

The first step to assessing what might be going on is to look at the email logs. Go to project settings > email requests and click on view logs. Look for any failures associated with the issues that are not getting created. A good example is when an email comes from an address that is not associated with an existing…

Denied access from where? How are they trying to access the issue? Is the Request Type set? Can the customer see the issue in the portal.?

Hi @[deleted] , with TMP projects you can complete the sprint from backlog view not not CMP projects.

Roar, War... I had a hard time pronouncing my "R"s and to this day it is far from perfect.

when I navigate between projects if I click create it always shows me the current project hey jo Jo stop. Maybe these boards you are accessing or not associated to the project possibly or maybe I'm doing something different.

Unfortunately there isn't a JQL for public versus internal comments. One idea that has been thrown around in the community for a while now is to create a custom date field and update this field using automation. Basically the automation would look like this... Trigger - issue commented Condition - comment is public…

Thanks for the clarification @Monique vdBThat wasn’t clear to me. I will continue to monitor and provide feedback on my observations.

@Monique vdB , The one issue that continues to impact me is that if I use the link within the no question left behind kudos badge challenge and I answer questions they do not always register. Just this morning I answered 2 to 3 and my current badge challenge is stuck at one of three. This happens quite a bit to me. Please…

Hi Robert, The only way to achieve that would be to have the organization restricted to a specific project. Agents are provided permissions at the project level not the organization level. The other possibility, though not sure I would recommend it, would be to use issue security and different issue types within your…

@Richard Engel , do you need further assistance here?

Hi @ando , I realize this is an old post. I am working to cleanup unanswered posts. Have you solved your need? If not maybe this post would help - Page-Break-on-PDF-Export-at-the-Heading-Level 

@Patrick_Vanhoof , I am working to clean up old unanswered posts. I assume this is no longer an issue for you. IE support has long sense passed. Do you see this in any current supported browsers (Edge, Safari, Firefox, Chrome)?

For this issue I would report to Atlassian Support. There may be an awareness already but if not they should be made aware. does the behavior change when resizing the window or with different browser?

Hi Adam, very odd issue. I wonder if the following would work. click on the space and in the tree sidebar find the page and click on the ellipses on the tree. You will be offered several options. Maybe rename or archive will work for you.

With Standard Jira you are limited to Epic > Story/Task > Sub-task. With Kanban you can display the swimlanes by Epic. You can create a dashboard and display your Epics in many ways. I en courage you to look more closely at using Epics as your courses as it seems like a good fit.

@Jonathon Hodges , I think the reason why the backlog() doesn’t exist is that backlog is not singularly defined. That is, what displays in a given backlog can differ between boards. If all backlogs were defined by say a status of “Backlog” then it would be easy.

Do you specifically mean a request participant? If so… project = xxx and "Request participants" = currentUser() or if you want to include where you are assignee or watcher… project = xxx and "Request participants" = currentUser() Or watcher = currentuser() or assignee = currentuser()

What info needs to be shared? Maybe there is an alternative means of sharing the desired info. For example, Automation can be used to send an email based upon various events to non-users.

Hi @NOPDANAI DEJVORAKUL , you can have multiple ‘done’ statuses in a CMP project. You need to simply ensure that all of these statuses are in the right most column of your scrum board to ensure the are considered complete in a sprint.

initial troubleshooting steps/questions… * How are you adding the customer? * Do you have the invite notification enabled? * Do other customers get notified? * Has the user checked their junk email folder?

Agree. Maybe there is a way to use Automation to set a custom field or use Labels.

I tend to like the Krispy Kreme sour cream cake donut. I grew up in North Carolina which is not far from the city of origin so it always brings back youthful memories for me.

You might report to Atlassian Support

I would suggest reaching out to Atlassian Support to see if there is some workaround. AFAIK importing will include all associated data which includes users.

Could you check to see if by chance this user is also listed as a customer in that project. If so remove him from the customer list.