Jack Brickey Expert

OOTB this isn’t available. There are Marketplace apps to consider. Here is a post that offers one such app - Add-drop-down-menu-in-confluence-table-rows .

Hi @Helga Tryggvadóttir , disclaimer - I don’t use Teams field currently but hopefully my understanding adds value yo my response. According to this article - what-are-teams-in-advanced-roadmaps - the Teams field is a way to use features like capacity management without assigning issues to individuals, which happens in…

Hi @Ruben Lopez Z. , could you check the email log to see if there is an error log when processing.

Hi Lefort, I'm not quite sure I understand what you're trying to accomplish. What do you want to do with these emails or contacts? Do you want to use them to create user's or are you just wanting to store them somewhere so you can reference them in someway in the future? If you want to use the list to create users I might…

@Aleksandra Wojtaszek , those are not email addresses. you should use the email address in your CSV.

as long as Jira can access the files. here is a KB that might be of use - importing-attachments-into-jira-cloud-applications-using-csv-files 

Hi Diana, welcome to the community and cloud. Something doesn't sound correct here. Anytime that I do this new sprint is created that equates to previous sprint +1. Do you think. Can you tell me if this is a Company managed project or a team managed project? Would it be possible to share some screenshots what is happening?…

If I understand what you're attempting to do here is what I would recommend. Of course you may already be doing this in which case definitely reach out to Atlassian support. * Leave the summary fields untouched and export the issues you wish to update using CSV. * Using the exported file, open in excel and make any…

You need to be sure to set the resolution field when you transition the issue to done. Jira uses this resolution field to definitively indicate the issue is complete. This includes the strikethrough. There are quite a few posts on how to do this in the community. Basically you have two options either use a post function to…

Well….yes, maybe… A year or so back I would have simply answered “yes”. However, a couple of months ago I was running some tests and was surprised to see that if I created one issue by mail and then replied all to the original email then a comment was added rather than a new issue. I don’t know the exact algorithm but I…

You can use Automation to achieve this. Automation occurs post event, I.e. post create in this case. Would this work for your goal? Trigger - issue created condition - component = xxx action - add comment

If you click on Recent > Drafts does that not give you what you want?

How am I just now finding this Group? * How long have you been using Jira products? - 8+ yrs * What influenced you to try Jira Work Management? - well to be fair I’m not using JWM solo I am using it as part of The larger Jira solution. * What do you find most intriguing about JWM? - I like to use it with simplified…

Oh…snap! Ugh. Oh well.

to clarify, only agents can create tickets on behalf of customers, also customers cannot create tickets for other customers. correct, this is as it should be. Which brings me back to the beginning, where I question what exactly the problem is.

you can change what columns are displayed in the sub-task list here - admin > system > Advanced. Please note this is a global change and should be done with care. I have not personally verified SP here.

As I mentioned above the customer cannot add participants until after the issue has been created.

Sure seems odd on the surface. Certainly CSP import has its warts but as long as I had the issue key and summary than any other fields would be considered updates. I expect you may need to reach out to Atlassian support and share of the import file and let them try to inspect what's going on. One final comments/question I…

Hi Donald, welcome to the Community. What do you mean by Docs? Atlassian offers Confluence, an advanced wiki product.

Pete, the image you show is of the Portal not the application. When a an agent opens an issue on behalf of a customer they do so from the application as illustrated below. Does this agent have access to the app as shown? your two recent posts seem to be conflicting... "I spoke to a client and they cannot create tickets on…

Please note that the customer can only share the issue after the issue has been created. Please see this open feature request - JSDCLOUD-1511 The customer can share a request with their colleagues by clicking the share link as illustrated below.

Please have your customer see if the can us3 the Share link on a given issue as described here - add-request-participants-through-the-portal 

It should work through the browser portal as well. I think some more testing should be done on your side creating a customer test user. I just wanted to verify if a request participant could be added by using an email reply and the CC field. You should be able to see the request participant field when you view the issue…

If the customer replies to the notification and cc another individual then that individual will be added to the request participants. Once that is done they will be notified of all ticket updates.

Hi Andrea, So are they clicking the cannot login link when trying to log into Trello? If this is a business account and you are using an exchange server then you could verify with your IT department to see if the email is actually received at the server. You might also take a different account and see if you’re able to…

Yes this means That the site is already spoken for. Whether you created previously I can say. You certainly could reach out to Atlassian support directly and select the billing option and inquire. Otherwise just create a different site name.

Can the customer add the email to the cc by replying to the “create” notification email?

Is the customer (participant) is already a defined customer then the reporter should be able to select them. That is how it should work if you have Customer Permissions set to allow only customers added by agents. Alternatively, if you have the permissions set to allow “anyone on the web” then the reporter should be able…

Indeed this is an often asked question and I truly wish Atlassian would build this in. However it’s not there out of the box. As Rahul offers there are Marketplace apps available.

Hi Hilda, I would refer you to Atlassian’s Trust center. If you don’t find your answer try Atlassian Support.