Jack Brickey Expert

Yes, if a customer sends an email with a screenshot it will be an attachment and will be treated as such by Jira. The only time Jira will embed in a comment will be if an image/file is added directly in the comment within the application.

Hi David, What do you consider a "view"? Are you using a board to view your issues? If so why not simply define quick filters? You should be able to create JQL filters to represent your three categories.

indeed it is hacky. I find I have to do a few too many hacky things in Confluence at times but fortunately not for frequent activities.

Question for you @Angélica Luz , with Insights (is it still called that?) in Premium is it possible to treat customer contact info as assets so they can be added to each issue the customer reports? In my mind I was just looking at it like this… customer laptop: MacBook Pro asset tag - 1234 customer country: Brazil customer…

There isn’t a way out of the box to automatically create a Confluence page by sharing a webpage from a browser. But maybe I misunderstanding your request? You can certainly share a Confluence page from your phone and you can easily copy the URL and paste it into your Confluence page.

I do like the idea of this but I need to experience it firsthand to ground myself in how I might be able to successfully implement in my world. Some things for me to ponder.

Hi @Andreas Schwarz , it should not be the case that any user can edit the default issue layout. Are you sure this is the case? Can you check to see if these users that are able to edit the issue layout have project admin (or higher) permissions? you might want to inspect the underlying role or group that your users are…

@Werner Potgieter , unfortunately the community can’t help with this directly. Please go to Atlassian support and open a ticket selecting the billing option.

@Angélica Luz , this is a great article. Thank you so much for sharing. I’m going to play with it a bit hopefully today. Obviously one of the key things that is missing here (??) is support in JSM for customers. IMO, the need is greater on external customers vs. internal customers.

@HSD Metrics , good sleuth work and quite interesting. @Dennis Carr , can you confirm? If so please share with Atlassian.

Likely, yes. Have her check the board settings - estimation. 

You will need your Org admin to give you he additional admin permissions. If you are the Org (or system) admin and wish to give others admin permissions then go to User management section and find the desired user and click view details.

You need to have Org or site admin permissions. Do you see the Cog in upper right and if clicked do you see User management? If not then you don’t have the necessary permissions. Screenshots might help.

Hi @Babu , I suspect this issue has been resolved. If not could you provide more details? Ar3 you on Cloud or Server? I am not seeing on Cloud .

Thanks for sharing @Eli Solutions Team -Eli Solutions- I look forward to seeing your solutions and how they compare to those that I have implemented previously. I’m always looking for ways to improve efficiency.

You could create a specific “notification” group and only notify that group excluding those that don’t need notifications. 

Hi @Dineen Bornemann , just to be clear I do not work for Atlassian. I’m just a user like yourself. If you find the rank useful you can certainly display in a filtered list. you may want to send feedback to Atlassian directly by using the in-app feedback link. 

you may have arrived at this site by mistake. This forum is for all things Atlassian. I am unsure what Genesis is specifically. If you believe you are at the right location and you are trying to access your Atlassian instance please contact your administrator directly for help. 

So if you type “/Jira” when editing a page nothing shows? Are you the org admin?

Can you check the email logs - project settings- email requests. You should have some log helping diagnose the cause. 

Hi @minakshi.sabnani , I am not familiar with linksIssueProject. Is this provided by an addon?

Hi @Rabbit Stoddard , as you have elluded to, Open Requests should resolve to issues where the Resolution is empty/null and Closed Requests are where the Resolution is set. Here is what I would look at... * run some JQL queries and inspect the results * check any Resolutions on these results * ensure that someone hasn't…

hi @Jason Sjöbeck , welcome to the community. That is certainly interesting. Are you able to reproduce this? I am not seeing this on my instance. If you can reproduce it may be something that you want to report to Atlassian support so they can login and have a look.

Here aresome images of me successfully (?) changing the font on all cells...

When would you like to accomplish this query? You should be able to easily do this post sprint closure by looking at the sprint reports. if you wanted to run a query of all bugs in the current open spread the following query should help. project = xxx and type = Bug and sprint in opensprints()

Correct but I thought you were trying to change all text with an all cells? I just did a quick test on my iPad and I was able to select the line before the table thru the line after the table which selected all contents in all cells. Then I could change using the format drop-down.

I need to retest when I have a few moments I think my experience was different. 🤔

Thanks for sharing @Partha your last paragraph is a very important message to all those on server. It is important to see that Atlassian is committed to their server customers through the migration process.

Hi @Donna King , I realize this is an old post. Are you able to reproduce the still? I just attempted and was able to successfully import in my cloud instance. What is this in server or cloud?

Have you tried to select all text in the table and then choose the font?