Jack Brickey Expert

Is it not "triggering" or is it not meeting the condition? What does Audit log tell you?

Automation runs after an event such as issue created or transition or Field, edited. There's no way to trigger an automation while something is being done.

if you are asking about recalculating SLAs, while you can do this for open issue by updating your SLA rules this will not modify the SLA for any Done issues. If an issue is moved to Done with a breached SLA it will remain breached in accordance with the rule at the time it closed.

you can as an agent simply click on the Reporter field and change it if desired.

While you certainly can use the link feature to link any issue to any other issue regardless of type, you cannot create a hierarchy of epic >> story >> task. Story and Task operate at the same hierarchical level they both can have an epic link.

hi @Aditya Chaudhari , are you unable to achieve this using the created versus resolved chart? If you s configure the chart such that Collection operation is set to cumulative I think that should work.

It is not currently possible for a customer to raise a request on behalf of another customer. What is an open suggestion for this that you may want to watch and vote for - JSDCLOUD-4102 - "Raise this request on behalf of" for customers? The best option would be to leverage the request participant field where are the…

maybe this... status was not Done BEFORE 2021-1-1 you would want to adjust for any 'done' statuses

I'm not sure but it seems like what you are really wanting is to leverage an asset management solution. This is provided in the premium version of Jira through the recently integrated Insight Asset Management.

?? Stats on who makes requests would be based on the Reporter.

Are you wanting to know what browser/OS the reporter was using at issue creation? I don't know how this info could be captured. What is your goal? How would this data be used?

Ah, sorry I missed the X-ray part of your question. Unfortunately I am not experienced with x-ray. Have you checked the documentation or open a support request with the vendor?

Also, are you on Cloud? If so are you on Free, Standard or Premium? What type of project are you creating- company managed or team managed? Are other users able to see the project? Can you use Create button to create an issue in any project?

Can you please attempt to create a new test project?

@PARISATO Marie-Hélène , Votre message est étiqueté pour Cloud qui ne nécessite pas de réindentation manuelle. Cela se fait automatiquement. Il n'y a aucun moyen de le faire manuellement. Peut-être êtes-vous réellement sur le serveur ?

@Jimmy Seddon put me down for March 25th.

Hi @David Stokes , TBH it is a bit of a challenge to provide solid insights into this without "being there". With that said, what I would be looking at would be to simply pour through the current automation rules and reassess my goals. Loops are indeed quite dangerous at times and I would be looking at how to put…

What is it about the Create from template macro that doesn't meet your needs? maybe you just need to create a template and use the Create button?

Unfortunately not. Moreover it's important to realize that the avatars will only consist of those individuals that have issues assigned on the board. In other words if you have a team of 10 people but only eight of them currently have issues displayed on the board that only those eight will be displayed.

Access to projects are controlled by permissions. We need a bit more information here to assist you. First of all you mentioned you're an admin. In Jeera there are a number of different levels of administration It may be that you're a project admin for one project which would not give you access to other projects by the…

@ROBERT CAUVIN , this post may not be relevant anymore for you. However I'm trying to work on answering all posts when I came across your's. Unfortunately I can't decipher your question here could you please share more details on what you were attempting to do and if you found a solution please share that as well. Thanks!

These are simply different implementations provided by different vendors. To assess the differences please read the documentation and/or try them out.

@Kima Atoyan , it works for me in CMPs for both scrum and Kanban. Maybe you are using a TMP project?

The current behavior rolled out in 2021 now provides for this.

Unfortunately you cannot disable this behavior. It can be annoying especially for very large teams.

You can use Automation to achieve this by looking for specific text within either the Summary (subject) or Description (body). However, it is important to realize that when doing this for issues raised by humans it may not always be reliable since humans aren't necessarily reliable when it comes to following rules. I use…

This is an excellent point @Jenn Velázquez . It really hits home for me. Most of my career I landed squarely in the FOMO arena but as I approach retirement in a few years (?) I can honestly say I am quite comfortable with JOMO.

@PATRICIA MURPHY , yes as shown that is exactly what I would expect your rule would do, there is no condition checking if all subtasks are in Done. Can you review the new link I sent and video?

I have corrected the link above. Oddly I cannot get back to that blog so I gave you a different source to solve your goal. Also yo might find this video useful - https://youtu.be/DcPYrw-Puus

hi @Eric Snyder , welcome to the community. Jira really isn't best suited for that specifically, however, it could certainly be adopted to meet some or all all of your needs. What you might want to do is create a task (parent) and then for each part create a sub-task. You would create custom fields for cost, purchaser,…