Jack Brickey Expert

Hi @babjee88 , I am not following you here. I understand you are having issues coming up with the appropriate JQL filter but precisely what you are looking for is unclear. can you please try to restate what you were hoping to achieve?

I don't use Loom. You might get a quicker response from the vendor support. That said I expect this will not be configurable.

Are you saying that you can’t find the create linked issue function? example below. 

Internal comment in Jira cloud? Maybe this is JSM? In JSM you can check for comments made by customers vs agents. 

So I have never seen the ability to use a DL in a notification scheme. Maybe something new that I am not aware of but I will be surprised here. Notification schemes send to licensed users. If you wish to notify non-licensed users then you should set up an automation rule… trigger - issue created condition - whatever makes…

If you have a screen associated with your transition then You need to ensure that the resolution field is on the screen used during transition to your done category. Or you can use a post function to set the resolution to done.

If you are trying to query on a comment made by a specific user this capability does not exist natively in JQL. You would need to consider an add-on such as Scriptrunner.

In Notifications for Issue created ensure that the role for your Service desk team is added to that notification event. If you believe you have this set up correctly then please provide a little bit more information about your situation. Such as are these individuals actually agents for the project? In other words define…

What exactly are you experiencing Colin? It may b deserving of a new post actually.

What is reflecting the same exactly? Please provide more information here. Maybe some screenshots of your board filters would help.

Ah...correct you can't change that. You can change worklog data. However, generally speaking, trying to go clean up past date data is simply messy. Let the sprint play out, do your post Mortem and learn from the experience to improve in the next sprint.

If you are working with a scrum board you can edit the sprint and change the dates. 

There are two ways I would suggest this: * use a Validator in the transition to closed to require a comment. Here is an article on this - how-to-configure-comment-field-to-be-required-in-workflow-transition * Similar to above use a Validator but incorporate a custom field intended to capture the details of what was done to…

Option 3: build your own portal solution into your website using the APIs 

Which board? What type of project? Screenshot? it is likely that the boards “share permissions” don’t include your user ID now. Have you assessed this?

Awesome! Glad to help.

Hi @李国庆 Zoe ,描述字段不打算是基于表单的字段。它只是一个文本字段。您无法将其配置为具有带有步骤的默认上下文。

i don't understand the question. What about the current solution is creating issues for your requirements? Maybe this will help - what-are-slas 

Hi Chris, This seems like it would be a browser issue. Can you try a different browser? Also, the screenshots are of Atlassian Support web pages. Your question is posted in Confluence. Are you seeing issues with Confluence?

So the Customer Form is separate from agents screen. If you want your agents to use labels then just add Labels to the screen. If you don't want labels to be seen by customer then remove from Request form. Maybe I'm missing your point?

Are you setting the Resolution on transition to Canceled? If so please try not doing so and retest.

Yes I see. Interesting the breadcrumbs indicate Server version 7.16.

unfortunately there isn't any way to configure the fields for cloning process. you could remove the date using automation after creation.

Are these views of the very same issue? In your first image I see the link issue icon or button. Could you please click that button and link an issue and see if it then appears? Here is what I see below. Keep in mind Linked issues will not appear until there is a linked issue.

You should certainly be able to exclude the field. In fact it is rare that it would even be included. If you go to each Request type and edit the form you can remove Labels from the form thus hiding from customer.

Hi @Nabil Rashid , this addon certainly does - custom-charts-for-jira . And there are others.

@Baybars Kumbasar , this is a rather old post. Have you found a solution that you could share?

Yes as @Bill Sheboy says You can omit the delimiter. I left it in thinking it might be nice to be able to identify which date was applied based on placement in summary.

You can add an if/else condition to check one of your date fields for empty and if empty then use the other date, if not the use that date. now what I find worrisome is the fact that you could have a date in both so I think you need to consider this in your automation to help flag this apparent error condition.

reach out to Atlassian Support.