Jack Brickey Expert

ah so you must be on Free tier then? I will try to get someone at Atlassian to have a look.

If you don't have email channel enabled there will be no logs. If you give the custom URL to the portal can they complete the registration and log in? It may be that there is an issue with the email being blocked. For this you must reach out to Atlassian support directly.

You would want to check files outside of Jira. If you want to know more about Atlassian security initiatives please see this site - https://www.atlassian.com/trust 

do you have email requests configured? If so then if the customer sends an email to create an issue does it fail?

You could use Automation to set fix version but this could be complex if you care about the actual version. If not... trigger - scheduled daily condition - issue in done status condition - fix version is empty condition - compare resolutiondate to now and if the diff is say > 10d... action - edit issue and set fix version…

This depends a great deal on your exact requirements. However you could consider going with premium tier which provides advance roadmaps.

If CMP you can change the filter to age issues off after say 1 week being in done. You can use Quick filter to hide them temporarily.

In my instance I see this... Jack Brickey updated the Parent March 15, 2022, 6:26 AMTEST-120 -> TEST-136

Hi @Ronnie Mishra , welcome to the community! Team Managed Projects do not leverage shared Custom fields. All custom fields for TMP are within the project itself under the specific Issuetype. Hope that makes sense.

I do t understand the implementation of "N assignees". Natively Jira has a single assignee concept. Can you explain your implementation that supports multiple assignees?

If you go to the Billing area under administration you can update your credit card info.

Hi Dave, The images show is for TMP projects. You can't get that same filtering in CMP.

Yes this!! I really wish this would be cleaned up.

No but you could consider using last updated in JQL. Of course that isn't precisely what you want but it might whittle things down a bit. For example you could check for last updated in conjunction with status not done or maybe even status in waiting for support. So this will show you all the issues that I've been waiting…

Hi @Clarissa Vargo , welcome to the Community. Can you check to see if this person is in a role that is allowed to share filters and dashboards? enter "gg" and then "general config" then Global Permissions where you will find share dashboards and filters.

Hi Jerry, There isn't a JQL for that specifically. One idea would be to use automation in a custom date field. The idea here would be to trigger with a comment is made and then probably a condition on it being a public comment made by your service desk team members. If that condition passes then you would set the date as…

so for sure they have manage sprint permissions for all projects?

Good stuff! Yes Card colors is quite useful to pull your attention to cards. Another option could be to create a unique swim lane for those items, but this doesn't always work for all people given the way they setup their swimlanes.

ha...didnt even see that :-)

can you not use - {{issue.Sub Category}}

If you go to advanced issue search and construct a query you can click on the excel export icon.

Parece que você está em um plano Standard ou estava ao mesmo tempo? Isso pode acontecer se você iniciar uma avaliação, mas depois permanecer em 10 ou menos usuários. Você tem acesso à área de administração? Se a música clicar no pau no canto superior direito, selecione faturamento e, finalmente, gerencie as assinaturas. E…

Ola @DIEGO DOS SANTOS CARDOSO , Se você está perguntando sobre como identificar os administradores do seu site, infelizmente ainda não há uma maneira fácil de fazer isso. Se você estava perguntando algo diferente, detalhe exatamente o que está tentando realizar.

But please note that you have mentioned something about registering their teams, cross teams and organizational impediments "outside of Jira". A board inside of Jira will have no means of capturing any issues outside the application.

Thanks... first you may wish to obfuscate any personal info. I assume the user/Reporter sending the email is one of the three shown above? I don't understand your last comment "the initiator should be the customer". My previous understanding was that a non-customer is sending an email to create an issue and that your…

Can you share the role of the initiator in the case of this log. Project settings > people?

The channel should not effect that condition. Can you share what the automation log shows for the failed case? Project settings > automation > view logs.

Please verify that the Reporter is the customer AND the request type is set. 

You can click on the Issuetype icon if the workflow of the "to" type is the same otherwise you have to use the Move. In the issue detail view at the very to is the breadcrumbs where you can click on the icon.

Hi Peng, is it possible that this user has multiple roles and is also a customer? Check project settings > people. Have you tested with multiple customers?