Jack Brickey Expert

So a few clarifying points here... * in JWM "agents" do not exist at least not as defined by Atlassian * By default the person creating the issue will be captured in the Reporter field * by default Creator is not part of JWM templates, at least in my experience and current understanding I would be interested in the results…

Possibly. As a project admin you can most certainly edit workflows that are unique to your project. However, if the workflow is a shared with other projects then you cannot edit. What you can do is make a copy of the current shared workflow and edit that workflow as you desire then associate to your project's issuetypes.…

Hi @Stephen Mollison , so I'm a bit lost on exactly where you're going and what you're looking at. I don't see "work categories" on my projects but can navigate to Service requests. Which is not surprising given the fact that they have been so many changes and there's so many variations of new things associated with ITSM…

I expect this is a permissions issue. Are you the org admin?

What exactly are you wanting to change? Are you wanting to change the name of those statuses? If so and this is a CMP project and that can be done by going into project settings then workflows and edit the workflow. Please understand that changing the name of the statuses will change it for all projects currently using…

If you are asking to find the URL for a component in a project here is an example https://mycompany.atlassian.net/issues/?jql=project%20%3D%20%22TEST%22%20AND%20component%20%3D%20%22component2%22 However, your’s will vary. If you go to your project and select Components and the choose the specific component you are…

Hi @Jan Šimek , firstly you mentioned Jira Work Management however you also mention agent which makes me wonder if you’re talking about Jira Service Management? Secondly, I certainly understand the confusion when considering the reporter and creator fields. While they seem like the same thing, and often they are, the…

Correct you cannot edit customers under Customers view in a project. can you check this... * click n the product selector in top left corner * select administration * select Manage users for your organization in the resulting screen side bar do you see Jira Service Management?

Thanks for the article @Weronika Spaleniak _ Appfire . JQL is indeed a great tool and there are some nice addon apps to extend the capabilities which is often needed. Here are two that I have leveraged in the past: * jql-tricks-plugin * jql-booster-pack (not available for cloud at this time) there are others out there too…

Hi John, Customers in JSM project are free users. In JSM only the agents are paid Licenses.

A few questions... * Are you a system admin? * Can others create a scrum project? * Have you attempted on multiple browsers? * How long has this been occurring? Were you able to create such projects previously?

If you're trying to edit the customers name do you want to do that under settings > user management > Jira service management.

Hi @Candera , that link is covering the server version of Jira service management and is also dated. what exactly are you attempting to do? If you are simply wanting to manage your customers you can click in the Customers link on the side bar of your project. In that screen you can add customers and organizations. From…

Yes sorry....I meant comment. Indeed you cannot set the default value for comments.

Hi @Sofia Silva , I would refer you to this article - configure-field-layout-in-the-issue-view you will note that if issuetypes share the same view issue screen then the layout applies to all those in that group. To avoid that then you would want to create separate issue view screens for each. 

First you need to be on premium tier. Assuming that is the case then you'll need to make that user a system admin. Likely that is not desirable situation as that will give the individual potentially more control than you might desire.

You should configure your project with customer permissions as illustrated below. Any email request sent to your project's email channel from an address that is not a current customer will be denied.

Hola @Gustavo Lava , Bienvenido a la comunidad. No estoy seguro de lo que quieres decir con pizarra o pizarra, ya que se aplica a la jura. Puedes usar la función del panel. En este caso, simplemente cree un filtro que incluya la etiqueta, por ejemplo, a continuación. Entonces puedes asociar ese filtro con cualquier gadget…

Yes there is an active incident. https://status.atlassian.com 

While I don't believe it is related to a current incident there is a chance it could be. Users are not able to search users, assign fields, and user mention . Yeah I recommend opening a support ticket with Atlassian. Especially if this is repeatable on call Spaces.

Thanks @Filipi Lima 

Just hang tight. As I have escalated I expect and Atlassian will stop by this thread and address it for you. In the meantime be sure to check your junk mail.

I would recommend trying to resubmit. Mine came across within 30 minutes.

There is clearly a system issue on some instances. I recommend opening a high priority support ticket. I have escalated to community Atlassian folks so they can raise the priority internally as well. 

I am seeing other posts with similar issues. There has to be an Atlassian issue at hand. However it has not yet been reported in status.atlassian.com

This is certainly very odd. I have escalated it since I am seeing a couple of people here experiencing the same thing.

Hi @Eran Nir , welcome to the community. You could consider writing an automation role that would send out an email notification. There are several posts in the community that are very similar to this so you may want to seek them out as well. Basically your rule would look like this trigger - scheduled daily condition -…

Hi @Nikhita Batra , as an update I did receive mine. I assume you did as well? 

If this is reproducible you might consider reporting to Atlassian support.

You could consider copying the table to excel, clean it up to align with fields in your project(s) the use CSV importer.