Jack Brickey Expert

Hi @Jacqueline La Grand , unfortunately there is no field accessible to users. There is a suggestion to make it so - JSDCLOUD-4317 

Ah, so you must use the JSM email handler not the JSW/JSM email handler. At least if you want it to work properly.

Ah yes I see that now. Certainly the Community can be helpful. Can you share more info on your situation?

Hi @Terry Middleton , I assume that the "IT inbox" email is setup as your custom email request handler (project settings > email requests). Here are a few things I am interested to check: * For the individual that is sending email when issue is not created please check the email logs - project settings > email requests >…

Only the specified technical contacts can raise a support request. That said maybe the Community can assist. Can you elaborate on your issue a bit? My first suspicion would be some malformed automation rule is running and creating a duplicate. Can you check that?

Hi @Jardel Baldo , If everyone is experiencing this and the permissions are such that the users should have access then I would raise an issue with Atlassian Support. With that said you indicate loss of access to boards, what about the issues themselves? What about other projects?

OOTB no, there is no way to add default text to the system Description field. You can leverage custom fields and make them required on create. 

If you want to notify someone without adding them to the the RP field then use "email" action. Then if you need something in the comment too then add a separate comment action.

As it stands today JSM customers all have create issue permissions. The following suggestion was closed as would not consider - https://jira.atlassian.com/browse/JSDCLOUD-8969 

There are two things that I use YouTube for: * DIY - trying to figure out how to fix something or build something or craft something * Woodworking – I love looking at what others are creating and how they are creating it. I subscribe to several channels: Jonathan Katz-Moses, Bourbon Moth, 3x3, Four Eyes

This is a wide-open question. There is a ton of information on scrums and agile methodologies on the Internet. However I will provide the following Atlassian document that might provide some value to getting you closer to your answer. https://support.atlassian.com/jira-software-cloud/docs/enable-sprints/ . historically…

Here is what I would suggest... * verify the accuracy of the URL * try to access via a different browser * share a screenshot of what you see questions I have: * are others experiencing this? * can one of the other users go to administration > user management and check the status of your user ID?

Hi @Stephen Miller , exactly where are you getting stuck? Are you unable to find the apps page but not "Confluence"?

If you are using a Company managed software project then you could edit the underlined filter for the scrum board to include specific issues from your JSM project. You will need to be able to uniquely identify the JSM issues. Maybe by label or status or something. With that said have you considered creating a linked issue…

Hi @Narine Khachatryan , welcome to the Community. SSO will have no impact on your current issues or spaces. They will remain intact. 

You were correct to remove the pause reason. However that is not the issue. What I would expect to happen under normal scenarios is that an SLA would restart. I wonder if you could share your SLA configs?

I agree with Brant on water for sure but since that is taken already I would say fossil fuels. I have to wonder what the world would be like if every country had unlimited supplies. 

So are you asking if you can have 2 different email address for a single project? If so, on Cloud you can achieve this using the default project email and create a custom email. If you are asking for something else please let me know.

Hi @Madeline Kornack , can you try the following and see if it produces the desired results? * in edit mode for the page in question... * click on the "+" icon to access macros * type "agile wall gadget" and hopefully you will see it in the list * select it and then enter the name of the board you desire * publish board

So I believe this is a misspelling in the Request type. If you are an admin go to project settings > Request types and see if this is the case and can be corrected there.

Hi @Dishant Patel , This is a really old post and probably isn't getting a lot of attention. There is the ability to archive project now which is different than it was back in 2018. Further you may wish to use the Feedback link in the application to provide your feedback to Atlassian directly.

Yes indeed I noticed that earlier but haven't had time to lay with it.

@Nic Brough -Adaptavist- , I am unfamiliar with this field. Can you point me to it? I understand the concept of the field and have used similar in other products but have never run across this in Jira cloud.

I can't see exactly what happened here. What I would suggest is talk to the administrator and see if they can correct the permissions.

I suspect that the individual that logged time entered 0 in the remaining time. That is in a scenario where I've seen this occur. Unfortunately the history of the worklog does not illustrate this.

I assume you are using Company Managed Projects since you are referencing epic link. You can add a Validator with field required on the create transition. Note you will want a different workflow for Story/Task as you don't want to require epic link on Epic or Sub-task issue type since it doesn't apply to either of those.

Hi @Luciana Góes , is this the Original estimate field... originalEstimate >= 3h order by created DESC por maybe a custom field?

The agent should be able to edit all fields. Which fields are not editable? 

Hi @Hadas Hamerovv , I am not familiar with the environment field. Is it possible that this is a custom field that an admin created? What type of project is this?

Hi @Jos Pellegrom , welcome to the community! any changes to the board or backlog will impact what others see. Any change to issue, boards or backlog will impact any user that has access to the issues or boards. Now you could create your own private board where you could capture the issues and column-status mapping.…