Jack Brickey Expert

I can't recall the behavior of Server ...what shows under the More drop down?

Could you share an image of what you are seeing? If you are an admin can you please edit and inspect the workflow transition to closed?

I just noted that this is listed as a Confluence question. Are you talking about a kanban or scrum board or are you talking about something else and confluence.

The width and height are not configurable. The height is configured by th number of issues/cards. The width by the width of the browser window.

hi @Gabriela A.Viggiano , yes that is possible. There are two approaches I would recommend here. * Create a unique workflow and associate to the Incident issue type alone. Use a post function as you mentioned. * Use automation to send an email associated with an issue transitioning and condition of Incident type. Let me…

Hi @Sara Nicholson , thanks for reposting and thanks for the very detailed and organized post. I believe it would at least that's where I would start. Should be easy enough to test. The main thing you're aiming at here is a manual transmission with a field required validator and then the other transition is a user…

The option is to export the issues to CSV and then import into production instance.

Postagem duplicada

Hi @Sara Nicholson , while it would be best to post as new question, since it would get more eyes on it, here is on thought I have. how about creating another transition specifically for Automation without the Validator? You could restrict the transition to the automation 'user'.

OOTB you can't move projects between instances. When you say "sample space" do you mean your sandbox? Do you have Premium tier? Do you have a separate production instance?

Maybe the following... "lastpubliccomentdate" < {{[now].minus[BusinessDays]([3])}} I may not have the syntax precisely accurate. Here is the doc reference to assist - jira-smart-values-date-and-time 

Hi @[deleted] , indeed you would need something like Scriptrunner behaviors to achieve this in cloud. There is not an OOTB solution.

Hi @[deleted] , so if I get what you are saying you have multiple projects and workflows with different statuses and you wish to have all of the statuses displayed/represented on the board. Is this correct? Can I assume all projects are CMP? You should be able to achieve your goals. Can you explain in detail what you want…

Maybe contact Atlassian Support for input? I guess it is possible that a change was rolled out changing the behavior.

Hi @Ben , unfortunately It isn't possible to do so. Here is an open suggestion but is listed as future consideration- JSDCLOUD-5746 . There are two possible work arounds described in this KB article - how-to-change-jira-service-management-customer-email-address 

Ok that is consistent with my findings/understanding.

Yes that is the correct workaround.

@John Funk , how do you save expanded view. I have not found any means of doing so. @Victoria Inman , I have never opened the list view where it was expanded. I have had to expand after opening the view. With that said I have not used the list view much.

Have one of the users see if the can add the field to their Advanced issue search view. I wonder if they can locate and add the field or not.

Hi @Victoria Inman , I have been attempting, unsuccessfully, to default to an expanded view of issues under the list view. I assume that is the view you are looking at?

Hi @Colleen Gotling , I'm trying to understand the bit more about your problem. You mentioned that you need to be able to set "this" to "inactive". What does "this" refer to? Further what does inactive mean, is that a status or something else? You also mention some documents that are guiding you maybe you could share that…

hi @Hector Chan , yes you can add statuses and columns to your board as you desire. are you having issues?

indeed it does. i had not seen that previously. good call @Bill Sheboy ++

Hi Timothy, The sidebar issue detail view has been replaced with the modal solution. There's no means of reenable at least to the best of my knowledge. Obviously you can click on the issue key when the model pops up and that will open a new tab displaying the full issue detail view.

LOL....well I'm actually not working today but I will pretend :-) "It's a beautiful day! The sun is shining, instead of working today, I'd rather be kayaking in the saltwater marshes!"

Hi Kathy, So my first question is if this is related to early access to confluence cloud automation? The reason I ask is that without this I'm unsure how you're creating a Confluence page unless it's somehow related to a Jira issue. If you could and light me on this I might have some further ideas. One thing I'm wondering…

Hi @Jonathan Brito , Você pode adquirir o ID da conta via JQL. Por exemplo... Cessionário = jonathanbrito@email.com Quando você inserir isso, verá o ID da conta

A locked field indicates a 'system' field and cannot be modified. You should be able to add that field to your project as long as your project is a CMP. 

@Omar Mohammed , please describe your used case more completely. I'm unclear on exactly what you mean for your scenario about commenting on a specific issue. If you could explain precisely your used case I might be able to assist further.

If you are running into an issue the following KB article may prove useful- unable-to-delete-inactive-workflow