Jack Brickey Expert

Only way to achieve that would be to create separate projects for your patience. Well there is one other possible solution that I can come up with and that would be to leverage Issue security schemes. The idea would be to have different issue types that would be associated to your agents. However this seems kind of cloudy…

I'm not sure which page you're referring to precisely. I assume you were talking about how the portal presents knowledge base information. This really is not configurable. Your knowledge base articles will appear as they are created within Confluence.

OOTB I would suggest using the export to CSV and import via CSV feature. There are marketplace add-on solutions that would allow you to connect the two instances, however, I'm unsure if that's something you would really want to do.

Here is my suggestion it may or may not work for you but it has for me in the past. You will have two boards a scrum board for the development that would end with ready for deployment right most column. The second kanban board would be used for deployment it would begin with ready for deployment and end with done in the…

@Christal Vandecar , I am not experiencing this. Thing I could suggest would be to reach out to Atlassian support directly.

Hi Hayam, Could you please provide more information? Your title speaks to the end ability to delete layout which really doesn't make sense to me. Then the body of your post is saying that a field is not appearing where are you think it should. Maybe some images of what you're talking about could help.

have you tried to use the action "log action" with {{issue.fixVersions.name}} to assess what Automation is actually interpreting? I gave this a quick try and it seem to work out OK.

Maxime, You may wish to follow a process that many others including myself use. If there are development activities required associated with a JSM issue then use the create linked issue an automation. The idea here is to create a link issue in the development project where the work is to be done. All updates by the…

@Andy Gladstone , thanks for the reminder on the event. I'm late but registered now and plan to attend as much as possible.

The best (?) solution to illustrate issue counts is within a Dashboard gadget. With that said there are various addon solutions to consider. The question is - where do you want to see this count? You mention creating a column, not sure where that would be and generally speaking a count or sum of issues would appear in the…

Hi @Maxime L , you simply need to give the SW members the necessary permissions (project settings > permissions). Generally you will give them Browse and comment permissions. I create a Collaboration group and add the appropriate members but you can use an existing role, e.g. Jira-software-users or whatever you have…

So a couple of things here. First it appears that this is JSM even though it's posted in the JSW collection. Second, generally speaking seeking answers to certification questions is not appropriate use of the community. With that said here is some input for you. With JSM you can query the channel used to create a request.…

By the way, if this is Tempo Timesheets here is some documentation that may help - editing-worklog-data-directly-in-a-logged-time-report 

Your screenshot appears to be from Tempo. That wasn't initially clear. My response is from the native work log perspective. Are you able to edit the worklog as I suggest?

Hi @Szymon Pochopien , what are the other means whereby your issues are being created outside of the Create button?

Hola Alfredo, bienvenido a la Comunidad. Para obtener información sobre los precios de Jira, te remito a esta página - https://www.atlassian.com/software/jira/pricing . Si necesita más información, puede ponerse en contacto con el Soporte técnico.

Hi @Heather Ronnebeck , I was on the standard cloud in my previous company for years and obviously archiving projects became important over time. My solution, as you eluded to in your post, was to create a permission scheme called Archived and I also created a category which labeled those projects as archived. The…

Hi @Jordyn K_ Lee , to the best of my limited Forms experience I would say no. Hey form is associated with a specific request type. The way I would approach this with simply copy the form for both request types and rely on the customer to choose the correct RT.

Hi @Jose Ricardo Pascoal , welcome to the community. If you go into the detail issue view you should Work log. Click there and you can the edit the entries. If you do not see this we can explore further.

Hi @Dana.Harel , while editing a text field in the edit issue view supports markdown, it appears that the editor in the Default value screen does not. I am wondering if, rather than Default, you could use Automation to accomplish your goal?

Hi @Alwin ter Stege , welcome to the community. Assuming you are using CMP project you can configure who can comment on issues under project settings > permissions. However, there isn't a "watchers" dynamic group that you can reference when configuring the permission. You could create a role or group for this but it would…

@Kjetil Laugsand , any update here?

Yes the automation happens after the issue is in the done status category. You can change the closed status property to allow editing when in done. See this article to get you started. - how-do-i-edit-closed-issues .

I wonder if the "ITSM Sample space" would reflect alerts. Click on it and see.

Alerts are associated with Opsgenie. The ITSM template will include this.

It would be good to click the "view workflow" link beside the status jus to confirm the last theory/question I posed here.

I too i'm scratching my head a bit here. However I am on cloud so I really can't check things out on my side. I guess as a last suggestion maybe add a dedicated transition from resolved to closed. If nothing else it would be an interesting test. Is it even remotely possible that the issues you are looking at are not…

Maybe this gets you there. It ignores the sprint bit but displaying the sprint field might be sufficient. status was done and status != done now if you need to find situations where the issue is now closed (again), that is you want to find issues that are "reopened" but currently closed, then I suggest you add a label…

Please go to project settings > email requests and view logs to see if you can find the entry for the reply.

Two thing I would look at... * check other issues in other statuses to see if Closed is an option * remove and add back the all transition and publish