Jack Brickey Expert

"1D" is interpreted as "+1d" so in your instance it would be looking into the future which would not be deterministic here. I believe you are looking for "-1d" here but it depends on your actual goal.

Ok if you are the agent and you enter a public comment then the customer who is the reporter of the issue would get a notification as long as you have customer notifications appropriately configured. If you're having issues please provide details with screenshots.

unfortunately this isn't possible without an addon app.

Hi @Sebastian Delmastro , Well neither really. Jira automation can, and generally does, have permissions similar to agents but it isn't considered an agent in that it does not require a paid license. I may be missing the point of your question. Could you help me better understand why you're asking whether such a comment is…

Hi @John O_Reilly , I suspect that your workflow has a screen associated with the transition to In Progress. Assuming that you are an admin with the proper privileges you could go into project settings then workflows, edit your workflow and click on the transition to in progress. In the modal pop-up you should see a screen…

Hi @Devan Rawlings , welcome to the community. So there are two variations of projects in Jira: Company managed projects and Team managed projects. CMP projects are more flexible but require an administrator to manage. These projects present the board settings that you refer to along with the filter that defines the board.…

Hi Ben, that is a pretty broad question to be honest. I don't know if you're looking for some introductory training on Confluence that might result in better decision-making about creating an effective space for your team or maybe something different. I guess that I would suggest starting with the documentation and then…

Las únicas opciones con los informes JSM son exportar a CSV (para algunos informes) o podrías hacer una captura de pantalla e imprimir. Hay complementos en el Marketplace que proporcionan diferentes soluciones de informes e incluyen opciones de impresión.

See my recent input,

This looks interesting and may play around with it myself. With that said I don't think this is what @Morgan Mekki aisle looking for or needing.

Ah, maybe you have epics for each of these? If so then I recommend filtering swimlanes on "Epics" not "Queries". 

Hi @Morgan Mekki , Thanks for the additional information. To start what you are referring to here is not in fact a dashboard but rather your kanban board. Now looking at your swim lane configuration here or my observations: * the SQ/Cash & Social media entries have no associated JQL filter. That needs to be corrected. *…

Ok then here would be my approach (similar to Dirk's recommendation) * custom field 'date entered in progress' - use post function to set the date on transition into "in progress". Use post function to clear the field (or possibly update it depending on your requirements). * automation daily to check the current date…

Customer notifications are configured under project settings > customer notifications. Was the issue created by the customer or the agent? If the agen created be sure that the Request type is set. The Organization doesn't directly impact the notifications for the reporter (customer).

Agree with Dirk here and I misread your original goal too. if your goal is to simply escalate priority after X number of days in the lesser priority and still u resolved then I would approach it differently. I would create an automation role something light below... * trigger - scheduled daily * condition - priority =…

Like this approach...a bit less hackey than mine!😉

Hi Ben, So first and foremost there isn't an easy way to determine time and status OOTB. There are add-ons for this or you could consider a hackey automation rule to keep track of this. automation idea The idea would be to have a couple of fields that would capture the number of days in the current status. An automation…

Hi @Morgan Mekki , welcome to the community! I'm not exactly sure what you mean by add epic links to your "dashboard". Are you wanting to display the epic links in a filter list or are you wanting to display your actual Epics as a list?

Hi @Jonathan Batcock , can I assume that that image is taken from a filter result where you have the columns being displayed? In any event have you gone to the administration section under issues then custom fields and look for these two fields? If they aren't there is it possible that this is associated with some add-on?

Hi @Eva Bjornsdottir , to really assist effectively it would help to know what you have tried. Having said that here are some things to answer/consider... * is this CMP project? * this is JSM correct? * Are the notifications going to the agents? Customers? Watchers? None? * can you share your Customer notifications and…

Yes, understand. Just wondering if Premium was an option. Otherwise I recommend reviewing the option in the Marketplace to assess against your exact requirements. https://marketplace.atlassian.com/search?hosting=cloud&query=Assets 

Is Premium an option for you? It has built in asset management.

I think that I shall never see A poem lovely as a tree... Joyce Kilmer It is hard to beat Muir Woods.

They almost don't look real. Something to really stop any make you appreciate the beauty of nature.

These trees are so amazingly unique! I would love to see one in person. 

Was it accessible previously? I have flagged for Atlassian investigation.

Hi @Leslie , unfortunately the Community is not in a position to access and make any changes to your instance. Normally I would direct you to Atlassian support but I note that you are on the Free tier which doesn't provide support. TBH, I am unsure if they are in a position to change the editor at this point anyway.

For Teams notifications I recommend looking at Automation.

@MrUpsidown , this is a rather dated post. It may be possible to leverage the Insight capabilities that exists in Premium though I have not attempted. 

You should not make it required in this way. I was just responding to another thread that offers a solution that should work for you. Have a look and let me know if it makes sense - How-do-you-make-Required-mandatory-fields-only-for-1-project . While the use case is different the solution is the same.