Jack Brickey Expert

Hi @Miao Gu , I will refer you to two sources to ensure you get the answers you seek. * Atlassian Trust * Atlassian Support

The best way to ensure follow up and accountability is to assign an issue to the person. Now if you have multiple people you're waiting for feedback on a specific task consider adding subtasks to the issue and assign those subtask to each individual. Admittedly there are other ways to handle this but in my opinion using…

Hi @Manivannan Sairam , not at the actual project level. However you might consider using epics within your project. Where the epic can be the sub project. With that said the project numbering will not be unique. Maybe if I understood more about your used case I might offer a different response.

Hi @Nidhi Kapoor , I suspect that you're gonna want to look at a potential add on option here. In the past I have used various solutions. Here is one that looks interesting- teamlead-epictime-for-jira-sumup-of-worklogs-timesheets but there are many others to consider.

Hi @hamida Khanam would you mind providing a bit more details? It very well may be that you don't have the necessary permissions to get to where you want. However I need to understand exactly what you're referring to. Maybe some screenshots would help? What exactly are you attempting to do?

I see. Unsure why they are not responding if you are the technical contact.

I love seeing all the effort making the Community fun!

So you would need to create a custom date field to 'record' the date the issue enters the ASN status. This would be done with one rule triggered by transitioning to ASN. Then the second rule would be for adding the comment if the 'entered ASN' date is 10d > created date. Note I'm assuming that the created date works here…

Can you not exclude trigger by another automation rule to achieve the same thing?

Ok so you're saying that you have one board (master board) that is represented by three different projects (a, b, c). Then you have three other boards represented by each single project (a, b, c). Now you want, that if one individual creates a ticket while viewing the master board, it would create the issue in the project…

Hi @David Michl , customers can only see the portals (projects) that they have been granted access to. Let me explain by example... you have 5 customers: Fred, Wilma, Barney, Betty, Dino you have 3 JSM projects: Acme, Gravel Pit, DriveIn You set up these Project:Customer configurations: * Acme: Fred, Wilma, Barney, Betty *…

Have you reached out to Deviniti for support? https://deviniti.atlassian.net/servicedesk/customer/portal/1 

Hi @Nikola Randjelovic , I do not understand your question here. A board such as a kanban board is defined by the underlying filter for a project. I may be missing your point though. Could you explain further? 

Hi @Matt S_ , you can't remove the protect tile. With that said customers will not know about each other when accessing the project.

Hi @Ramiro Álvarez Caffaro , create a filter * click into the search bar at the top * click on Advanced issue search * if "Basic" search is shown the click on Advanced * enter the JQL filter something like "assignee in membersof("your group") and resolution = unresolved". This will resolve to all issues assigned to any…

Hi @Grant Glendinning , I don't have an immediate answer but rather some things to look into. * I assume you have all necessary permissions. Though I don't suspect this to be the issue. * can you check other projects and workflows? * If you look at post functions is the add PF there * check another browser (doubtful) * if…

Removing should have no effect. By chance do you see Initiative or Feature under the Issue types screen? I'm pretty sure the issue is that you have story above epic in the hierarchy view. However that is just an educated guess as I do not have that in my config.

Also, if you look at a existing story is the epic link field available? And if not can you go to the screen config and add?

Yes I agree @Robert Wen_Cprime_ . TBH, not sure why it is there unless maybe there was a trial of premium? I certainly do not see on my free instance. @Jeff Lapsley , is that second screenshot from when you attempt to add a Story to your epic from the detailed issue view, as in below?

Hi @Jeff Lapsley , I don't see an image attached. However I wonder if what you are dealing with is associated with the project type. That is are you by chance using a team managed project, which will be evident by looking in the lower left corner, versus a company manage project? With a team manager project the term epic…

Hi @Ramiro Álvarez Caffaro , welcome to the community. The question is how do you define your team? You could create a group and add all of the users to that group. Then you could create JQL queries and save those filters leveraging that group. This would allow you to reference those filters in your dashboard. for…

In the above example Jira automation would not pass the initiator condition. Also, generally you would create a rule that cannot be triggered by another rule to protect against unwanted automation loop conditions.

Hi @Sebastian Delmastro , by "...if an automation rule will work..." do you mean can a rule be triggered? For example, a rule like below can be created.

I haven't attempted myself. If I get some time today I will give it a go.

Hi Pavel, so while that configuration is important it isn't all that is involved when it comes to setting up notifications. For the given project of interest please go to project settings – notifications and explore the details of how your project is configured. If you are unable to access this information then you do not…

@Morgan Mekki , I may be getting lost here for that I apologize. Might I ask what you are using to identifier these various efforts that you want to use swim lanes to categorize your issues by? Going back to my earlier response..." exactly what field and values are you wishing to filter on to achieve the desired results?…

Hi @Peter Velroyen , welcome to the community. I am unsure if you have seen the following post but it might assist you in your efforts. Convert-Line-Break-Character-to-Line-Break-in-Description 

Hi Pavel, welcome to the community. notifications in Jira are issued based on the configuration of the project. Depending on the event and the configuration under project settings – Notifications, a user may not receive a notification for that event. With this said could you please indicate what event is occurring where…

As an agent, the proper way to raise a request on behalf of the customer is to use the "raise a request" in the sidebar vs. the Create button. The reason for this is that it will force the agent to use the customer form. More importantly it requires the agent to select the request type whereas the create button only…

You might find the following documentation useful as well - what-is-advanced-searching-in-jira-cloud