Jack Brickey Expert

Nice article @Ben Borecki . While it isn't immediately applicable to me I enjoyed it just the same. Thanks for sharing.

It is not possible to add those Transitions as buttons. At least not out of the box

Have you verified that they have access to Confluence? This is done under the administration section and user management. Find the username and see if Confluence is enabled for them.

Hi Hazel, If you’re experiencing an issue with an add-on I would highly recommend that you reach out to their support group directly. If you go to the marketplace and locate the add-on you will see a tab for support. You can also access this through the application by going to apps menu and finding your ad on.

If I understand you correctly do you want to display one thing to the user but have the system interpreted as a different value. That is, the user will see “option 1” however the database entry equates to “1”. Assuming I am understanding correctly unfortunately that is not possible. I’m not sure I understand the use case…

Thanks for sharing. So in that view it appears you have two sprints 50 and 51. I assume that there were previous sprints created while in the server instance that are not shown here correct? Assuming that’s the case I suspect that the history was not captured in the migration. I do not know if that is suspected behavior or…

Thanks. If you copy and paste the JQL into the advanced search do you receive the desired results? That is are the returned issue those where an email is desired? Finally what does the automation audit log show?

My first suggestion is to peruse the marketplace. I just came across this example you might start with it - sprint-summary-gadget . However if I were going to invest in an add-on to approve my sprint recording I would probably look for something that is more feature rich. In the end I would try several set alarm which one…

For the suspect customer are they able to see any of their requests? Are you observing this firsthand or simply relying on what the customer is reporting? If the customer isn't seeing any of their requests I would closely inspect any filters they may have enabled in their request view. Next I would inspect what is unique…

The capacity of the team is illustrated in the Velocity report. The accuracy of this improves over time (many sprints). The amount delivered is illustrated in the Sprint reports.

Understand. I guess I would suggest looking at your end goal to see if there is a different approach.

Please share your automation rule so we might review and offer insights.

Hi @ondotengineering , Can you verify that the issue has the Request type field appropriately filled in and that the Reporter is indeed the customer that opened the request?

Hi @Rajesh Ramankutty , I'm not sure I understand. Are you saying that if the issue type is "risk" then you want the card color on your board to be a specific color? If so that would be done under the board settings - card color using a JQL, e.g. type = risk. However I expect you're asking something else. I don't…

Are you sure it was sent? Does the exchange server indicate it was sent? Is the "To" address correct? If so then you should see it in the log. What is the from address? Can you add that address as a Customer?

I would use automation that looks something like below. * trigger - scheduled to run daily * condition - JQL... resolutiondate >= startOfDay(-30d) * action - transition issue to done

There isn't a way to accomplish this OOTB. You might consider looking at various add-ons such as scriptrunner.

There is the ability to send emails to groups or roles - admin > system - Mail - Send email

Hi @Andy Lewins , you should be able to select previous sprints in the drop down . I wonder if that info was not migrated. If you do not see a drop down can you share a screenshot?

Hi @sarah.taylor , welcome to the community! you can link issues (tasks) between projects but you can't link a single issue to more than one project. I recommend you simply create an issue in the other project and link the two issues.

Can you share your automation rule?

How do you know it wasn't received? Did you check project settings > email requests and view the log?

Have you checked the Audit Log under admin - System? Unsure if that action is logged though.

I assume that you have the transition to closed/done exposed on the portal in the workflow. You can edit the workflow and remove the checkmark assuming you have admin permissions.

Hi @Tommy Augustine , my suggestion, and common best practice, is to not move JSM issues into other projects. Rather, use create linked issue in order to create a linked issue to your JSM issue. This allows you to maintain contact with the customer as well as keep your statistics accurate. You can use automation as a means…

Hi @Kristina Silva , welcome to the community. No unfortunately this is not a configurable item.

I assume you are clicking on the cog/sprocket? If so do you see the below options or something else. I do recall changes are being made here so possibly you are on a mor recent build.

Hi @KE , if the Issuetype and/or workflow is the same then the move function is not required you only need to have a transition from de-scoped to open. Now if you do in fact need to use the move command then during that operation then, if yo do not have "de-scoped" status in the target workflow, then you should see an…

Hi @seelye.naomi , I do not expect there has been a SW update to cause this. Are the issues being created using the Create button or "Raise a request". If the later you would be directed to the customer form. Which, by the way, is the proper method for an agent to create an issue on behalf of a customer. If the agent is…

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