Jack Brickey Expert

Try setting up a Scavenger hunt and have the users find and use the various features. The would document where the found the feature and how to use it providing an example. Try to cover all of the really important features for your use-cases. You could create a template that has the scavenger hunt list using the Checklist…

Ok so you are saying if a Story has one or more issues linked to it of type risk than you want the story to have a different card color on your board. Is this correct? Assuming so here's my recommendation. create an automation rule that will add a unique label to the Story whenever an issue of type Risk is linked to it.…

What doe your current JQL look like. The way I see it is that it is going to be several filters "OR-ed" together... time to first response breached last week and still breached OR TTR breached last week and still breached OR other SLA breached last week and still breached the above Is not a JQL clearly just conveying an…

I don't believe it is possible based on my earlier attempts. Would love to be proven wrong. I ended up informing the user to copy/paste the url.

If you simply want a filtered list sent out via email to a group you might get by with a filter subscription.

Hi @Pritesh_Gohil , it depends on exactly what you want in your report. However my first suggestion would be to create a dashboard and select the gadgets that meet your needs. Then simply associate hayseed filter that captures your incidents. Does this make sense? Do you need further explanation?

You would either need the new "to" status to have the "all" transition or you would need a dedicated transition to each status.

Understand. I certainly hope you can find a suitable solution. If you do please share it here for future searchers.

Hi Neil, I was able to get the checkbox to display using The below rule. I was able to add the checkbox into a comment as well as into the body of an email.

Hi @Neil Kugelman , sorry I have been otherwise occupied. I wasn't expecting automation in the form shown here. I assumed you were simply using the built in automation components. I assume it falls short for you? In the meantime I will see if I can create a basic rule and test. I will get back with my results.

Do you have further questions?

Can you try this? {{issue.Organizations.first.name}} it worked for me. You will will want to test if the label is simply added and does not overwrite existing labels. 

You can reactivate them by clicking on the cog in the upper right corner which represents settings. Once they're select user management. In the user management section you can search for the user and you should be able to edit the details and reactivate them.

Hi @Steven Pigatto , First as a matter of terminology I believe you are referring to your board columns rather than swimlanes. Swimlanes are horizontal rows that gather the issues. With that said generally speaking yes you can configure your workflow so that you can skip statuses or columns. How this is done depends on the…

Sounds good @Adriana Cervantes Almaraz . Please consider accepting Mark's answer if you feel your question is resolved.

So...it depends on the project type it seems. Business projects provide the List view. I believe it is being developed for other projects like SW but unconfirmed.

You won't get that in the Advanced issue search view but I think you get this hierarchy view in the Project - List view.

Cool. I think it should be achievable with Scriptrunner. If/when you find a solution please post here.

I don't believe it is possible. I don't use TMP much but just had a look. With TMP you can add Rules to transitions. It appears that the create transition only allows for two rules currently: assign the issue or Update an issue field. I would welcome being wrong here as that has been one of the limitations for me when…

I have never seen this. I don't believe it to be important. I assume there isn't a date to reference the changes to. What is important are the actual changes. However, if you find the changes unwanted you can revert to previous and re-edit.

Duplicate post 

How about other browsers? If it works in other browsers please open a support ticket with Atlassian support.

Hi @Robb F Watkins , you can't do this with OOTB JQL. You might consider an addon app like Scriptrunner.

Yes definitely a TMP project. @Mark Segall , does TMP allow for making a field required at transitioning/creating? Here is one reported issue - JSWCLOUD-17631 suggesting it is in progress.

Hi @Manon Bourgeois , first might I ask if the Fix Version is visible on the view/edit screen? Assuming you have the FV on the screens then let's turn our attention to displaying on the cards. If you are using a full-featured Kanban or Scrum board you can edit the board settings - card layout and add the field. However,…

Hi @César Trevisan , if the audit log is showing success then it likely is being sent. Maybe it is in Junk? Here are some suggestions. Try creating a simple manual rule that sends you an email. If it works the try editing the original rule and only send to you. Then test that rule by creating a Highest issue. feel free to…

Hi @Nicole Belflower , welcome to the community! So I suspect the issue is that you have a screen defined and associated to the transition to the done status. This is most commonly used to expose the Resolution field so the user can choose the exact resolution for that specific issue when closing it. It appears that…

Hi Inna, I feel your pain, indeed it can be quite confusing at times when working with configuring CMP projects. You aren't missing anything here unfortunately. Fields are associated to screens which in turn are associated to issue types within given projects. Ultimately I think it all makes sense when you consider that…

This article might be useful - add-and-remove-customers 

Hi @Gloria Tucker , welcome to the community! I am not familiar with Atlassian service manager. Are you possibly referring to Jira Service Management (JSM). Assuming so Customers are unlicensed (free) users that can open requests and monitor the progress as well as communicate with licensed agents.