Jack Brickey Expert

Customers need to 'opt in' to be a Request Participant. If you turn on "Organization added" under project settings > customer notifications then every customer in the same organization as the reporter will get an email when any issue is created and the can opt in. You should also look at how you have Customer permissions…

Hi @serge calderara , you can use the smart value {{issue.comments}} to pull all comments or {{issue.comments.last}} to pull the most recent comment. You simply add that to the body of the email. With that said when do you want to trigger this and are there any conditions?

That is what I was thought. I work in Cloud not Server. It also appears that your Confluence and JSM are on separate instances. I will see if I can find someone that knows the Server side to assist here.

Hi @Shady Makar , Native JQL will not perform field compares. There are a couple of options you could consider here. You could elect to add an add on application such as scriptrunner or similar or you might consider using automation. The idea with automation would be to create a custom field an update that field anytime…

Hi Joseph, Estoy seguro de que te estoy siguiendo por completo aquí. Sin embargo, cuando vayas a completar un sprint, cualquier problema en la columna de la derecha se considerará completo. Todos los demás problemas se trasladarán de nuevo al trabajo atrasado u otro Sprint según su dirección.

Hi @Christian Van Antwerp , welcome to the community. Are you using the clone action? I took a quick look at the Issue Checklist Pro documentation end it indicates that the statuses should be unchecked in the clone. Is that not the case? If so you may want to reach out to their support. One last comment to share. If you…

hi @Prashant Deshmukh , welcome to the community. I would refer you to the atlas in documentation is a great place to get started. Here is a link to one article that may be beneficial - Set up your site and spaces Is note that when you create a project inside Jira Cloud should percent an option to create a confluence space…

@Palak , welcome to the community. Where are you expecting to see add status and why? I suspect you have seen a reference to a different type of projects in the one you were currently on. Can you explain the type of project you are using? An image of your full screen would be ideal to assist you further. Also please…

As Max suggested please post in the developer community for help with that.

You can copy the rule and apply to each project.

Hi @Giulio Vallata , Welcome to the community. Have you attempted to create the rule as yet? If so, please share what you have and where you might be stuck. They should be pretty straightforward based on what you have shared. It will basically look something like this. trigger - transition (use the From/To parameters to…

Hi @Savitha Chandavar , Automation is available in standard. Did all of your rules stop working or just some? Have you inspected the audit log to understand why it might be failing? It may be that there's some features in premium that you leveraged in your automation. However, I'm not sure what that would be. In any event,…

Hi @[deleted] , Welcome to the community. The following post does a good job of explaining how web hooks work within Confluence. Well, administration isn't available in the UI at this point you can manage via the api. Does-confluence-Cloud-supports-Webhooks . Well, the post is a few years old. I don't believe anything is…

Hi @argine.avagyan , i'm not sure I understand completely what you're used case is but let me give it a try to get it started. First, it seems that you want to trigger on a transition and then you want a condition associated with statuses. For this, you should set your trigger to transition and use the From status and To…

Hi @משה מנחם , welcome to the community. Could you indicate what platform (server, cloud, or data center) that you are using? If you were on cloud, then your URL will look something like company.atlassian.net if you do happen to be on cloud, are you on standard or premium premium allows you to have advanced Roadmaps which…

Hi @Lee Street , so this, to some extent, is subjective. Here is my $0.02... I would answer "yes" to all of your examples. However, in some cases * a short-term project might be an Epic within a project * a long-living agile team could work thru one or more scrum boards across one or more projects here are some of my…

Yes I see, the FV field reorders the entries automatically which results in the latest always being last. 🫤

Hi @Javanshir Mustafayev _ HIT , do you have an automation setup that is not working or just looking for guidance to get you started? It would look something like this... trigger - issue transitioned to done condition - issue type is subtask branch on parent issue action - create subtask give it a try and let me know if…

Hi @Jeni Walters , could you try a test for me? Can you do the following: * reassign one of the issues with opaque avatar to someone else * observe the list again. Is it opaque? * reassign back yo the original assignee * observe results

Hi @Star , I was just looking back through some of your notes and images. I may have found part of my confusion & why my input may not be applicable. I think that you are actually on server platform. Can you confirm that if you are on cloud your application, URL will be something like - yourcompany@atlassian.net. 

The customer does not need a Confluence license nor an Atlassian account. My guess is that your issue is on the Confluence side. Are you the admin? Can you review this article - link-confluence-spaces-to-your-service-project 

thanks to the Atlassian Community Team for this very nice award!!!

Hi @Ben Johnson , that is rather odd behavior. I have never seen this before. While I wouldn't suspect this has anything to do with the browser have you seen this on multiple browsers? I think I would report this to Atlassian support set a time I login and have a look at your logs. Maybe they have even heard of such a…

sorry @Star , i have been rather tied up. so how are you testing visibility exactly? Have you added any labels to your article? If not can you do that and then enter that label in your help center search box? is anyone able to see the articles?

Vá para Projetos > ver todos os projetos e pesquise lá. Pode ser que o projeto tenha sido renomeado. Se você conseguir se lembrar do Resumo de um dos problemas, tente usar a pesquisa avançada de problemas - clique na barra de pesquisa no menu superior e selecione Pesquisa avançada de problemas e digite o texto para…

Hi @warlen xavier cintra , >>> English translation >>> Hello, I lost a platform of 90 people and that I didn't have the screenshot of the SCREEN and soon there was a project that I was doing, by ETH, so I don't know where it went. I have the name of the Head Red Ship platform with a colorful skull figure, help me find it.…

I should add that if you were to add a label to all subtasks when created then you could retrieve. For example... "epic link" = xxx or labels = epic-xxx

Hi @gajanan_sasane , welcome to the Community. Unfortunately, OOTB, you cannot retrieve the subtasks associated with epics since they are indirectly associated thru the stories/tasks. There are many addon solutions and you may have one of these already in your instance. This is a frequently asked question in the Community…

it should stop unless you have something incorrect in your SLA. Note this is really a separate question and deserves its own post.