Jack Brickey Expert

@Star , I took a quick look at your other post but to be honest I was unclear exactly what the issue is or what you're asking. I noted that the post had been viewed 95 times. This might be indicative of I need for further clarification. I would recommend that you edit your current post and as much clarification and details…

Hi @André de Oliveira Águila Favoto , indeed you cannot export to CSV via the Export CSV function. As you noted export to Excel or Sheets should work but isn't an option for you. Is leveraging the APIs an option? I found this post (you may have already seen) that discusses this topic -…

@Tim Reilingh , note.... I reconsidered my answer as I recalled seeing an article about restoring deleted pages. I found this in the documentation - delete-restore-or-purge-a-page If the page has been deleted, you can't recover it. However, maybe it just moved for was replaced with a new page. Have you used the search bar…

Hi @Jérôme RAVIER , is it required to use the advanced (json) here? Can you not just use the If/else condition?

no. it would only store a single user. In my suggested solution only the last previous assignee would be retained. Any previous – previous assignee would be overwritten. Not sure I follow the use case here. But consider the following as an example. Let's say that you have four different user roles that would be involved in…

@Ivan Andrieiev , It's simply means that if you have any other conditions in your requirements then be sure to add a condition component for that requirement. For example, let's say you were using labels and you only wanted this rule to execute the action if the label "special-duedate" existed on the issue. In this case…

JQL does not inspect workflows. An option would be to create a new issue type and associate to that specific workflow. In that scenario you can easily excluded why is your type, e.g. ...AND type != MySpecialType. 

Hi @Lena Sargsyan , To create a filter try the following instructions: * click into the Search box in the main menu at the top of your screen * In the dropdown select Advanced issue search * In the resulting screen there will be two possible views: Basic and advanced. I would recommend starting with basic if you have no…

Hi @Felipe Rodrigo Pinto Pereira de Lima , I'm not quite sure what happened with the translation there. It certainly was nonsensical. Let's try that again in English. What I was trying to convey is that 700 is a lot of automations. In the standard version or premium you have the ability to leverage global automations at…

Some Community leaders were just discussing this last week. The Free account definitely lack the Administrator option. I think this centers around the fact that all users in free have admin permissions or the limitations of permission configurations. Documentation limitations around Free is spotty but then it is free…

By chance is this a Free account? I have found it missing on Free.

Hi @Rob Horan , can you try this.... * go to settings > user management * find the user you wish to provide Org admin permissions and view details * click on ellipses in upper right and you should see the following 

* no, and in fact this discussion is about a single project. Your requirements may dictate 2 projects. With two projects the solution gets more complex as you have to move the issue from the dev to the deployment project. Or you can close out the dev issue and ope another issue in the deployment project and link the two.…

hi @Scott Fay , welcome to the community. Your project is a Team Managed Project it does not have the ability to add feels to the cards. This feature is available on Company Managed Projects.

I would recommend an automation rule for this. I don't know what you mean by board in the context of JSM so I can give you a specific solution. But it would look like this.... in project(s) trigger - issue created condition - whatever conditions define what you mean by "board" and define the issues you need to be notified…

Easy enough... I would recommend using an automation rule for this. * trigger - issue transitioned (from any status to Done) * condition - field compare (field is empty) this avoids overwriting the field unless that is desired in which case skip the cobdition * condition - any other condition to ensure you only run the…

You are correct. For history consider addon or the APIs.

Not via the UI but you can do this thru the API - https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/ 

Hi @Ivan Andrieiev , I am not clear on your question. What do you mean by "the due date was calculated automatically"? If you were asking whether the due date was not empty at the time the issue was closed then you could consider an automation rule that would inspect the due date field when the issue is transition to…

Hi @Kishore Kumar Gangavath , while JQL has the CHANGED keyword it isn't supported for Issuetype. One option would be to use a custom field and automation to capture when an issue type changes. The way this would work is that you would trigger on the issuetype changing in your automation rule, then setting your custom…

Hi @David Ramos Fernández , welcome to the community. If you simply type in your issue, key, in your example, TD–26, then it should automatically present the smart link. I have verified this in my instance.

São muitas automações, com certeza. Infelizmente, não há como reservar automações de edição. Essa seria uma solução bastante complexa, eu acho. A única recomendação que eu faria, que é meio que depois do fato, é usar automações globais. No entanto, noto que você está no nível livre, que tipo de portão essa possibilidade

Hi @Barry Scallan , you might try Premium tier as it provides Advanced roadmaps which introduces 2 additional levels.

Can you share the details of your results? What actually happens with your current rule? What does the audit log file show?

Indeed this is a tried and true practice. This is as, if not more, important in relationships as it is in your worklife. I forget to incorporate this into my communication at times and the implications are immediately obvious. this week's example I was working on requirements for launching a new Jira project but missed a…

@Derek Murray , keep in mind that @Atly Apps is an aftermarket app vendor selling addon apps to achieve things not offered or improved offerings beyond the Atlassian OOTB capabilities. They stay in business by selling their apps. As I eluded to in my original post in 2020, adding issues in an active Sprint should be an…

Hi @Baris , checking back in to see if you had any luck with this? 

I just checked on my Mac and indeed clicking within the comment cell will bring up a dialogue where you can enter in your comment. The section in yellow is what pops up. As you can see it is really little more than an edit screen where you can edit anny number of fields but it seems to focus in on the comment area. Useful…

Hi @Lisa Woolcott , I was curious about this so took a peek on my iPhone. It appears there is a pop up window when I click into the comment cell. However it is obscured and in unusable on the iPhone. I suspect it will or should offer you the opportunity to enter a comment. I doubt it will display a comment. 

No there is no way doe edit the presentation in the Issues view. At least not at the time of this answer. I suspect in time this may be added but just my prediction.