Jack Brickey Expert

Hi @Mustafa Aydemir , I'm a bit confused here. In your current rule, it appears you are only going to execute the actions for the SD project. If you wanted to execute this for all projects, except one project, then he would simply change to "project != X...". Also, I assume this is a global rule. Again, if you only wanted…

Can you investigate issues you expected to see in the list and verify if the Resolution date is set or not?

here is one solution project = 111 AND fixVersion = 10668 and issuetype = Bug and (resolutiondate >= startOfWeek(-1) and resolutiondate < startofweek())

Hi Hassan, in this case, I might suggest leveraging a new cascading select custom field. By doing that, the user will select the primary level one value which will then present the appropriate list for the secondary level field. is this a feasible option for you? The biggest challenge you're going to face and trying to…

You can use a scheduled trigger that runs daily and then a condition that checks your date field and if it returns true or false, depending on your needs, then you can execute the sent email action action. Give it a go and come back with any findings where you might need help. 

Hi @Gülsah Akman , have you looked into using automation to send an email to this non-JSM customer? I think you should be able to reach most if not all of your requirements through this capability. But you'll have to play with it a bit to see. You can use smart values, obviously to pull in data from the issue and put into…

Oi @T_I _ Is Brasil Solar , Bem-vindo à comunidade. Você pode criar uma automação agendada que é executada diariamente e verifica um campo de data como uma condição e, em seguida, pode executar uma ação se a condição for verdadeira/falso. Isso atenderia às suas necessidades?

You might have a look at this app/solution - refined-for-jira-cloud

Hi Ben, you can use Duedate = startofday(1) to find issues where the duedate is always tomorrow. But this doesn't ignore weekends or holidays unfortunately. There isn't a way to ignore non-working days in JQL.

That would be an interesting feature. It would seem to compete a bit with Jira and Trello though a very light "to do" and "done" task tracker board with drag and drop isn't unreasonable. You may wish to share your feedback with Atlassian via the in-app feedback link. interesting enough I found this addon app available for…

Hi @Andrea Pallini , what defines a user's task in Confluence? You do have the ability to highlight text in Confluence and automatically create an issue in your Jira project. This will have the effect of inserting the Jira task in place of the text. You also can use the Jira macro to insert a Jira issue. Unsure if this…

Hi @Rasajna Meka , please see this related post. And Atlassian team member has given reference to several articles that may assist.

No, that is not possible. Could you elaborate on the used case of what is driving you to this solution? In other words why do you need or have multiple portals at all?

Hi @Rembrand van Lakwijk , in the case of forwarding the email, may we assume that the person forwarding is an agent? I was wondering if the agent could also change the reporter of the issue after it is created.

Hi @NV , it currently is not possible. Please see the following open suggestion - JSWCLOUD-6034 . You may wish to vote/watch the issue.

You cannot edit the "resolution" in TMP. Any Done category status will be associated with a Done resolution. As Daniel noted in his answer there are open suggestions. What Tom has conveyed is that you can workaround this by using multiple done category statuses, e.g. Done, Cancelled, Cannot Reproduce, etc...

Hi @Stan Rusike , not sure why it isn't there but you might appreciate the following "in progress" issue - JSDCLOUD-631 Canned responses in JSM . There is a note in there posted Oct 22, 2022 about looking for input from interested users.

No means of doing this OOTB. There isn't data locking in Jira (for good reasons) so if user A and user B open the same unassigned issue and user A assigns the issue to themself then user B does the same then it will end up with B. Now you could use notifications to ensure all agents see "issue assigned" notifications which…

Hi @Joshua Chu , so Does the time to resolution SLA not give you that info if not indirectly?

Hi @Claudia Viviana Ordóñez Campo , you may want to bookmark the following site as it Will give you the latest known status of Atlassian products. Indeed there have been and currently are active incidents around custom fields. I am unsure if this is what is causing your specific issue or not but you may want to review the…

I see, you wish for a JQL like Sprint in lastSprints(). Unfortunately, that does not exist natively.

@Gunnar Wagner , yes precisely.

@Stefanie Sullivan , what do you mean by dynamically here?

Hi @Danny Baker , Welcome to the community. Ultimately, I think you should report this to Atlassian support. I did find a similar open issue reported that she may want to review and vote up - CONFCLOUD-71576 . I am uncertain if it is the same cause or not for that reason, I recommend reaching out to Atlassian support.

Hi @Raj Goshikonda , welcome to the community. For this, assuming you are using a company manage project, I would recommend that you use a cascading select custom field. Cascading select field allows you to define different values in the secondary field based upon the primary field. Basically exactly what you were asking…

Please have your admin reach out to Atlassian Support

I do not. Server certainly is different than Cloud here. I would refer you to this document - write-and-search-for-knowledge-base-articles . In that Article I see that the drop-down field offers, two templates troubleshooting or how to. I don't see anything in there that references being able to organize the files within…

For clarity sake... The right answer depends on your exact requirement. Include all issues except those associated with a certain epic (example...my-epic) "Epic link" != "my-epic" this will return all issues that have an epic link other than "my–epic" and any issue that has no epic link. Include all issues associated to an…

Nice work. Confluence templates have come a long way

@Star , to the best of my knowledge you can't create an article under another page from within the Knowledgebase screen in a JSM project. You can do that from Confluence directly or you can initiate the Create from within JSM and then move it under another page from within Confluence. However, the view in JSM will not be…