Jack Brickey Expert

Hi @Paul , Welcome to the community. As you have seen that option is not available. I checked for any current open suggestions at jira.atlassian.com but did not find any. You may want to provide feedback using the app Feedback link and/or open a support request.

Thanks @Jimmy Seddon and glad you are on the rebound from eye infection!

Very nice @Thiago Masutti . Now if I only had Premium. ☹️

Hi @Rebecca Morris , welcome to the community. The column that a newly Created issue appears in is driven by the initial workflow status associated with the create action. If you look at your workflow, this will become obvious. The statuses of your workflow map to your board columns under board settings. Generally…

Cool. You may wish to share your work around here for future searches.

Yep . Note that using the = would not meet the "in the past" requirement. So you may or may not want to leave that operator off.

"Target start" < startofday() or "target start" is empty

If you own the board... * click into the search bar in the main menu * click on the Boards lozenge at the bottom * on the board to be deleted click on the ellipses on the right * select delete

Could you share a screenshot that illustrates this? As an agent can you see the attachment? If the agent adds an attachment to the issue in a public comment does the customer see it?

Ok. So I think you have your answers here, I.e. not possible. Or at least that is my takeaway.

cool. feel free to accept the answer to close it out

You could certainly show a pie chart of the stories/tasks in an epic and display the status as the statistic. It really comes down to how are you define progress. For example if you wanted to see I'm out of log time versus estimated time then that requires an addon or some involved automation that would sum up the values…

there is the Status macro (/status) that could be used to present a lozenge next to the URL but that may or may not be the same as what you saw.

Hi @Jayme Burkhalter , in reality native Jira is not great at managing testing. Whule you certainly can make it work (depending on your requirements) it isn't pretty IMO. Bottomline - if effectively tracking testing is really important then I recommend an addon. with that said, if an addon isn't an option then start with…

@Nic Brough -Adaptavist- & @Joseph Chung Yin , I think @Inlogiq Support is asking about this scenario... He wants to restrict who can move issues from one project to another. But... He wants to allow those 'restricted users' to be able to use Move within the same project, which is required if the current issue type's…

Hi @Inlogiq Support , the only way to prevent a user from moving an issue from project A to project B other than the Move permissions would be to not allow the user to have Create issue permissions to project B.

ok. what admin level are you? I wonder if you are a project admin and the associated screen scheme is shared with other projects. Can you look at the screen associated with the issuetype associated with the Maintenance Task request type? I suspect that the Request type field has been added to the screen and then added to…

Ok so do this if you will. Drag the CRT to the sidebar on the right. this should address your issue.

I'm trying to understand how the CRT was added to the request type form. The CRT is already defined by the Request type itself. So having it on the form within the RT itself is redundant and problematic. I assume this problem only exist on a single request type? Can you check other request types for the appearance of the…

Interesting. Thanks @Dave Mathijs . I thought I had seen the user shown previously but I have not checked this recently.

Hi @Petr Solanič , welcome to the community. Have you validated this by adding a user manually? Once added, can you check the log to see if it shows your username as the initiator?

Hi @Karl van Santen , I'm puzzled as to why you have Customer request type field on the form? I don't believe this is what you want. Can you remove?

Hi @Stephanie , welcome to the community. You need to check the permissions for these individuals. If you are using a company managed project, then go to project settings/permissions. Check the assignable user permission to understand what roles/groups apply then ensure the users are in one of those roles/groups. Note, you…

Hi @Christian Van Antwerp , no, it is not possible to make the automation be user interactive. Automation happens completely in the background there would be no way to present something to a user for input as part of the automation. Maybe consider adding a send email notification that instructs a user to update the summary…

Hi @Eva Krapcheva , Welcome to the community. Just so I'm clear, are you saying that a customer creates an issue from the portal and adds an attachment and then if they go to view the issue under my issues they are unable to access the attachment? A customer should be able to open an attachment from within the portal.

Oh and note, you will want to use does not equal rather than equals. I had to use equals for testing.

Hi @Anne Arp , try this...

Hi @Ryan_Cooper , if you have not already done so, I would recommend emailing the vendor about such a demo mailto:support@appsplus.co 

Hi @Suzanne Bivins , I think you may be misunderstanding some things in JSM. Let me see if I can help. * workflows are actually associated with Issue types not Request types. * request types are associated with issue types so they inherit the workflow from the issue type they are associated to * forms are basically a…

@Jim Murphy , any update on this?