Jack Brickey Expert

Hi @Daniela Rodas , here is an article on importing a backup. Export data from Jira Cloud. That article covers a number of topics however, if you look to the section labeled - Import data into Jira cloud that will hit on two key topics: splitting your backup into two parts and finally importing.

Hi @oranges , at this point to enable the old editor, you will need to contact Atlassian support directly and request that they enable it for you.

I would leverage Automation for this. The approach would be to configure the notifications to be minimal and the augment with email actions in Automation. The built in email handler does not provide the granular configuration you need. The other option is an addon email handler, e.g. JETI or JEMH to replace the native…

Hi @Zeinab Alaoui , can you explain further about how you are deleting a screen field and where it is? "coming back"? Are you simply removing a field from a certain screen or are you actually deleting a field? 

So it seems you just want this or similar? Please let me know if I am missing something.

Please consider excepting the answer if it works for you

@Joël Kemnitzer , if you feel your question is properly answered please accept the answer.

Hi @Dorothy Callahan , do you have a rule that you are working on that is falling short? Based on what you have stated here it should be pretty straightforward to edit the template. It seems like the only thing you need is to check if the issue type is an epic, and if a certain component is set. Then you simply create your…

Hi @Sviatoslav Dubei , if I understand you correctly, there is currently an email that comes out every X days indicating the issue has not been updated and you wish to silence this email. Is that correct? If so, then we need to understand the source of that email. I suspect it is associated with an automation rule. I would…

Hi @Alexander Mattner , welcome to the community. One possibility would be to create a quick filter to hide the subtasks when you don't wish to see them. The other consideration is to change the board filter to not include subtasks at all. There are other means of dealing with long lists, but it really comes down to your…

Rather than posting another Answer I update the original.

I think you should consider achieving your goal using Issue Security schemes. 

Hi @Tomáš Vojvoda , can you try the following JSON example within the Edit action { "update": { "customfield_xxxxxx" : [ { "add": { "value":"new-value" } } ] } } Replace the bold values.

It could be a Chrome extension. Often I find extensions are the culprit.

rather that copying from Parent can you try Trigger?

yep

Hi @Namrata Kumari , that looks OK. Now, could you please check the workflow associated with the issue type. Look for any validator's that might be associated with the create transition. What I have seen happen in other scenarios is that the same issue type is used for email request type as it is for other request types.…

Ok, so if you enter the filter then save the config all is good. Then when if you click the ellipses and select Configure the config modal pops up but the previously saved filter is now gone. Do I have this right? I certainly have not seen this behavior and a few quick checks and I have not been able to reproduce. Is this…

Root Cause - determined to be browser (Chrome) related Hi @Jacob Enevoldsen , it is hard to say for sure what is happening withou5 actually witnessing the behavior. So if you begin to type slowly and stop as soon as it displays does it disappear? Can you try simply 3 characters?

Hi @Joël Kemnitzer , if it is happening on all projects and for any updates then can you have the users check their personal settings under their Avatar (top right corner). Be sure the following is off. next, if that isn't it then check for any Automations that might be sending emails.

Hi @Stéphane MARTINI , if this continues after checking with others to see if they have the same issue and different browsers please contact Atlassian support.

Yes and if interested natively you cannot copy a space - CONFCLOUD-3191 . You can create a new space and copy individual pages.

My guess is that you have one or more fields that are marked as required for your email request time. Please check that you only have the summary and description marked as required for your email request type.

What are your requirements for this field exactly? Can you describe the use case. There are a lot of time tracking apps in the marketplace but you would need to asses them against your requirements.

Hi @Namrata Kumari , Can you confirm that the JSM project email handler is correctly configured under Project settings > email requests? Please note that JSM does not use the system inbound email handler under admin > system. if you believe it is properly configured please share a screenshot and also I suggest you click on…

Have you tried the following? issueLinkType = "blocks" And issueLinkType != "is blocked by"

Hi @Ste404 , I'm not completely following you here. One thing I would like to mention, and you may already know this, using JQL you can find the channel used to create an issue. When you mention quote source" are you referring to the channel used to create the issue? Request-channel-type email, portal, Jira 

Unfortunately, this is not possible. The workaround, or solution, is to use different projects.

@Henry Yei , what isn't available in cloud?

Yes that is my understanding. Please note that I do not work for Atlassian. Again the Community is a great Q&A resource. Often using the search bar, you will find many existing answers to questions.