Jack Brickey Expert

Hi @Vera Valshonok , are you sure that you are in the exact same administrator role as that which has delete permissions? Would you mind sharing a screenshot of the permission scheme for delete option in the project and question. As well, a screenshot of the administrative role that you are associated with. Finally, do you…

By the way...if you are using the Free plan then indeed the Community forum becomes the best support option. The Community is a customer lead support forum that also includes Atlassian resources in some instances. let us know how we can assist. cheers

Hi @Rino M , if you go to admin.atlassian.com and select overview do you see both instances listed? That is where you could access both.

Hi @Chris Brown , indeed you cannot exclude Epics and retain the roadmap capabilities. What exactly are you attempting to do by excluding the epics? If you don't want to see them on an active board, then simply don't include them in the sprint or on the board. They can remain in the backlog. Also, consider using a quick…

Hi @Ali Belghit , Welcome to the community. What type of project are you using? You can look in the bottom left corner and it will tell you if it's a company or team managed project. Is it software or business project? Now as to your question there are ways of creating filters, but that isn't going to present a drop-down…

Hi @Shaked Shavitt , first I would like to verify that this is indeed a Jira Work Management project type? Could you go into project settings and click on workflows and let me know what you see there? If done correctly, you should have a different workflow for your sub task. If you only see a single workflow, then that…

It seems then that the project you are attempting to access no longer exists. Are you sure you have the correct project? Can you describe what you were doing specifically when you got that error? if you click on the projects in the menu, do you see the project you seek?

Can you check another browser?

Hi @Krishna_C , if you go to project settings and email requests what does the view logs show? Are the emails being received and erroring or are the emails never received?

Unfortunately you cannot do this as yet. Here is a ticket to consider voting for and watching. AUTO-549 . You could consider cloning or maybe flagging (label, etc.) and manually moving.

Sure. First let me correct myself here. You actually use a Condition for this not a Validation. I will try to explain via an example. Let's say you want a workflow that looks like this... To Do > In Progress >> Done. Further let's name the transitions denoted by the > and >>. * > is named Start progress * >> is named…

Hi @SENTHIL BALATHANDAYUTHAPANI , The community here does not have the ability to provide access to your instance. You need to speak to your administrator for this. If you do not know your administrator, you might start with your IT department.

Hi @Saba Adnan , welcome to the Community. I’m not sure I understand your use case fully but it seems that you have a workflow where employees are assigned tasks and you desire to restrict the closure (verification). This can be achieved in Company Managed Projects by adding a validation on the transition to your done…

Assuming you have Admin permission click on the Cog in upper right, select Groups under the Security section in the sidebar. 

Pulling the thread back into the original response (use reply rather than Answer)... You would need to create that group and add the employees to it unless you are using an external directory (LDAP, Jira Access). The bottom line is that you need to define your employees into a group. You can set up the default search that…

@[deleted] , there is not a means of assessing a users inactivity status OOTB. Is your goal simply to see if there accessing a certain space or are you wanting to deactivate their account within confluence? If the latter you could use user management and assess when users have last been active. Using that information you…

Hi @Hester van Dort-de With , welcome to the community. If you want to have an open Confluence where all spaces are accessible to all of your Confluence users then you would do that by using a default scheme and ensure that every user is added to a Group or Role that has the necessary permissions. I think it might be best…

I would certainly try it out and see. I don't have time at the moment to test myself. However, if I get time later this week, I will certainly do so.

Hi @Praveen Kesaralli , if there is nothing in the RP field then no other customer than the reporter will see the issue in the portal. If your goals are to share every issue created by your organization with the organization you might find the following useful - JSM-request-automatically-share-with-organization . There are…

Jira isn't a good solution in and of itself to simply log time. However, it is a very good tool for tracking issues and time logging of each issue. In so doing you can then analyze the time logged using various methods, such as withe Reports and Dashboard gadgets. If theis isn't the solution you seek consider Marketplace…

Hi @Mugdha Mhadeshwar , welcome to the Community. Natively there isn't such a report. You can however, go to User management under Administration and export the users which will include last logged in date. unsure if this will meet your needs. A quick search of the Marketplace turned up the following…

Maybe a better understanding of how the info will be used would assist me further. 

You can create a Kanban board using the aforementioned JQL. However I am puzzled by the use of a board here since most if not all issues will appear in the Done column. What about using the current board’s Reports?

That would seem to tell me that you don't have any products. I do see two links want a bit bucket and want to Trello. But otherwise there's nothing there as you have already pointed out. If you think this is in error then contact support.

Hi @Parveen Vats , below is a JQL that will return issue that have a closed sprint in the Sprint field. You could use this filter to associate with a gadget on the dashboard if you wish rather than creating a board. I'm unclear exactly what your requirements are so it's hard for me to suggest what might be the best…

Where are you seeing that error? Are you having problems logging in?

Hi @Ibrahim Abujamous , Some questions and things to check... * are others receiving emails? * is this happening on all projects? * Are you working with company managed projects or team managed projects or both? * Unless otherwise configured, you generally will not receive an email for any change that you make yourself. *…

Try going to admin.atlassian.com, click on billing in the menu. From ther you should see your current products and you can select Manage. if that is not working you may need to contact Support directly.

Hi @Pratyush.Tripathy , welcome to the community. Natively, Jira does not provide a means of counting the number of users using an add-on app. If the application does not provide this information, then there's no easy way to determine it other than manually.

Привет @Dmitry Drozdov , Важно отметить, что выставление счетов будет проходить в ежемесячном цикле, поэтому для изменения выставления счетов может потребоваться до следующего цикла выставления счетов. При этом, если вы нажмете на вилку в правом верхнем углу и выберете выставление счетов, вы сможете увидеть, где вы можете…