Jack Brickey Expert

Can you go to Admin > user management and inspect all users there just to confirm the active users. I would also be interested to understand exactly what you see when you attempt (but fail) to add another user to a Jira project.

Hi @Marco Marques , The first question is how many total users do you have within Jira? The second question is, are you trying to add new Jira users or are you trying to add existing users to a given project? 

Thanks. So the next step is to look at one of the issues created by the member and see if either of the following is the case * statuscategory = done * assignee is not empty as It would explain why the issue isn't included.

Oh and of course you could consider a Marketplace addon app.

Hi @Jasmine Luo , the best means of accomplishing this would be to export into Excel. You can run the query and click on the Excel or Google Sheets button at the top. Alternatively, if you have installed the extension for Jira within excel you can make the query directly from that application.

Hi @Stuart Daniels , without further details it is difficult to offer other possibilities. Could you please share the JQL that defines the queue? I assume that the issues are actually created correct? Maybe you could share screenshot of one of the issues that you feel should appear in the queue but it's not. p.s. So that…

Hi @Omal Sen , are you asking if you can move a ticket from one JSM project to another? That is almost always a bad idea in JSM as it breaks the connection to the customer that opened the issue. Regardless, there is no means of achieving this automatically out of the box. Automation does not provide a means of using the…

The first place I would look would be automation. It is possible someone has added one or more rules sending emails. You can look at the audit log for clues. Also, is it possiple that you have some add-on that is sending notifications?

Hi @Stuart Daniels , have you looked at the definition of the queue? It is possible that there is something in the JQL reference that is preventing this user's issues from appearing. Basically, if you look closely at the JQL and then closely at an issue the user created it should give you a clue as to what is going on.

Hi @Varun , Welcome to the Community. OOTB you cannot restrict edit access to a field. Options: remove the field from the view/edit screen, or consider an add-on. One such app would be Scriptrunner (Behaviors) but there are others. You might also search the Community to find other recommended solutions. 

Hi @Imran Khan , welcome to the Community. I would recommend you look at automation. Specifically, consider a Scheduled rule. Here is some documentation to get you started- jira-automation-triggers 

Hi @Vera Valshonok , to do this I would recommend an add-on app such as Deep Clone for Jira . Please note that I am not associated with this product and am not endorsing. Further there may be alternative apps to consider.

Hi @[deleted] , if this is continuing to happen, I would suggest reaching out to Atlassian Support directly. Note, on my iPhone I am not seeing this issue and I haven’t seen others reporting it so my first suspicion is a device issue. Is there anyway you could try another device or restart your current device and retry?

Hi @jackz , welcome to the community. Indeed, I have noticed that as well. It only occurs when you select the first issue the first time you come into the backlog. All subsequent clicks do load the details in the side panel. I'm unsure why this is and if it's intentional or not. You might get a better answer from Atlassian…

Hi @Ramesh Kumar Malkari , I think that you are on the wrong help form possibly. The Atlassian Community is a forum associated with Atlassian products. If there is an Atlassian component to your question, please do elaborate.

hi @venkata nalluri , welcome to the community. Assuming that you are an administrator you can use Automation for this under project settings. If you are not an administrator, please contact one for assistance. Trigger - issue created condition - field condition, Assignee is one of A,B,C... Action - edit issue, priority =…

@Florance Lochan , please elaborate on your issue so that I might offer guidance.

Any time. Should you consider your question answered please Accept answer.

Hi @April Chi , I concur with Nic on this. The new terminology is definitely misaligned with the resulting page. I really feel like "advanced search" or "JQL search" would be more appropriate. Further, it used to be that when one clicked on advanced issue search link the JQL search window would be empty with no issues…

Hi @Anna Odrynska - Alpha Serve , just for my education and clarification, if Erfan doesn't yet have the app installed on his server, will he be able to install at this point?

Hi @Erfan Mallampalle Syed , if you are talking about power-bi-connector-for-jira you will note the following ... The deadline to add new server apps to an existing server or Data Center instance is Feb 15, 2023. After this time, customers can't install new server apps or trials. Given the above statement does your…

Hi @Sampath , let me try to restate what I think your requirements are and have you confirm. * you have 3 work shifts (regions) * each region has a different team or individual responsible for working issues where the Region field is set to their region * you want to email the team/individual during their shift if a ticket…

It seems you should have three different rules then one for each shift. Schedule them according to the shift. To be honest, I still don't understand the scheduled trigger. What is the timeframe that you are scheduling this rule to run? Maybe at the beginning of a shift? Does the filter/subscription not meet your goals?

you cannot have spaces in a label and it seems odd to have "Thank you and your details are" as part of a label. Why not simple "Gemini-June"?

Assuming that projectlibre can export to CSV then you can certainly import the CSV into a project in Jira. Note you first need to create the project in Jira.

hmmm, so you opened in excel, selected and copied then pasted into Word? Unfortunately, I no longer have access to Microsoft Office to try.

Ok so why not simply set up 3 filters with subscriptions that trigger at the start of each shift? project = ABC and status = "Waiting for support" and region = EMEA set this to send an email at 14:00 to subscribers

@Praveen , ??

Sorry @Szymon Zywert , I completely misunderstood your question it appears. I was assuming that you were looking to migrate to cloud, but use a private URL rather than an Atlassian provided URL. I might suggest that you reach out to Atlassian support for your question. I have to assume that you're not the first person that…

Ok so I don't understand the use of a scheduled trigger. Can you restate your goal? The use of the now.shortTime within a scheduled event doesn't really work, I think. are you trying to notify an individual on a given shift that... * an issue was created during their shift or... * They have issues in Waiting for Support,…