Jack Brickey Expert

As Stephen noted you are a customer of Mojang and the game vendor is a customer of Atlassian. The vendor controls access to the bug tracker so you need to work with them to get access. I wonder if there is a 3rd party doing support. Can you share the URL to the support site?

Hi @Milo Bartlettbundy , unfortunately, you've likely come to the wrong forum for help with your issue. This forum is about help with Atlassian products such as Jira. it seems like you need assistance with creating accounts associated with an online game? I suspect you came here because the video game vendor uses Jira as a…

Indeed. The only thing you can do is to set the assignee to unassigned to undo what was just done.

Hi @Hala Diab , Advanced Roadmaps is a feature of Jira Premium. If you have Premium you will see "Plans" in the main menu. Do you know if you are on Premium or Standard/Free?

Hi @Qais Alkhatib , you can use a variable that will only be valid for the context if the rule. Please see this documentation- jira-automation-actions . Reference the Create variable, excerpt below. Create variable * Use smart values here: Yes Define your own smart value, which can be used in other actions and conditions…

Poderia ser um problema com a pessoa específica que você está tentando atribuir? Você pode atribuir com sucesso a si mesmo ou a outro usuário conhecido por ter acesso atribuível no projeto? Você consegue editar outros campos?

Hi @Lenilson Bastida , Posso perguntar se você pode editar o problema diretamente? Ou seja, se você abrir a visualização da questão detida e tentar editar? É apenas o campo do cessionário ou qualquer campo? São tipos de problemas específicos? English: Q: When editing the problem in the backlog and trying to assign a…

It would be interesting to know if the site with "content" is server for sure.

Hi @Rick Piovesan , I would be interested in seeing an image of what you are observing. Mine also says pages and always has. It certainly is possible that changes are coming and your new site is illustrating this change. Does the word contact literally replace pages? That is is it in the same location and represents a…

Hi @Anne Dixon , you might look at timesheets-by-tempo-jira-time-tracking however, as stated in the provided link I don't believe it is available for new server installs.

@Anne Dixon , while I am not positive I don't believe that you will be able to add new Applications to your server instance. I have seen in the marketplace notifications that would indicate the window has closed for adding applications to server. For example, the following is presented for one Time tracking Application...…

Hi @Zarifa Safarova , welcome to the community. Does this apply to any project that you attempt to create an issue for or a specific project? It may be that you do not have permissions to open an issue in that specific project. Can you verify that if you attempt to create an issue within Jira for that project it is…

Hi @Anne Dixon , welcome to the community. just to be clear simply recording the Partner does not necessarily translate to "Time spent". Do you really mean time here or are you just wanting to get a count of how many issues per partner? If the latter then I would simply use a dashboard and maybe a pie chart or two…

ah yes... shared mailboxes do not work for Jira incoming mail handler and your experience is a good example of why. It would be best to move away from a shared mailbox for your JSM project.

Are you using a custom email Or Atlassian provided? If it is a custom email, can you log into the inbox and check for the arrival of these failed emails? If they are there in the unread state that it would be interesting to understand what is unique about them. If it is ann Atlassian provided email then please reach out to…

Hi @Amit Singh , I recalled the previous post about removing request participants and did a quick search and found the following. You will note that there is an open request for removing request participants - https://jira.atlassian.com/browse/JSDCLOUD-12371 Removing-request-participants-based-off-of-email-subject in this…

Can you add an audit log to inspect that smartvalue?

Hi @adam_cooper , welcome to the Community. have you looked at the email request logs as yet? Project settings > email requests - view logs

What do you mean by "extract"? What do you wish to do with the info? You can use the APIs for this I believe. You could also create a custom field (last-status) and use Automation to record the last status. 

Also, could you share the specifics for the last component where you are setting the reporter?

Hi @Javier Eduardo Marín Fernández , welcome to the Community. I have never attempted this but wonder if it is a a timing issue. I see you have re-fetch already in there. As a test, it would be interesting to see if setting the Reporter in a secondary rule would succeed. 

Hi @Gregory James , here is a good read on permissions- how-do-jira-permissions-work . You can give the user Project admin permissions.

Hi @Nina Andrić , I am confused by 2 boards for one sprint. Sprints and boards have a 1:1 relationship. Could you clarify? Maybe you have a Kanban board defined such that it overlaps with your scrum board? If that were the case, issues in scrum board's right-most column define sprint closure not the Kanban.

Hi @Ong Peik Li , can you elaborate on BCP/DR. For me BCP translates to business continuity plan. However, the title refers to the backups. If you wish to do a backup of your data, you need to do that yourself. if you go under the administration under system > back up manager, then you can learn more about performing…

Based on what I see here appears that possibly the two dimensional gadget might work. If you haven't already, could you give that a try and let me know if it works and if not, what exactly is missing. In your image above, what are the three columns that you have, showing, wireframes, etc. Are they statuses?

Hi @Zoë Robinson , has the customer attempted to login using a different browser? Assuming so, and assuming that they were able to login fine previously then I would next attempt to open a test ticket on their behalf. Assuming that is successful I would then reach out to Atlassian support directly.

Hi @Abdullah Fakhr , The following link is from their documentation - learn-eazybi-through-examples/gantt-chart . I would start there if you have not already done so.

Hi @Manoranjith , would you mind rephrasing your question? I don't understand what you mean by a certain status in tabular form. You can certainly add the status column in a filter list. If you want your filter list to only be of a certain status, then construct your JQL accordingly. If you happen to want to show all of…

@Alejandra González , any luck resolving your issue?

Why not simply use Organizations within a single project. This is one of the key reasons Organizations exist in JSM.