Tuncay Senturk _Snapbytes_ Community Champion

Hi @Petru Simion _Simitech Ltd__ You're right to be frustrated, as the situation is weird. I am not sure, but have you checked the permissions in the app's manifest.yml file? There should be scopes/functions that allow your app's users to perform specific functions. permissions: scopes: -rea:jira... function: - read -…

Tracking the logs is how you debug your code. You need to add logs to identify where the problem lies and fix it accordingly.

Thanks for the details — that helps a lot! The Authorization header must be in Basic Auth format, not just the raw API token. That means: Combine your email and API token with a colon, like: your-email@example.com:your-token Base64 encode that string. Add it to the header like this: <span>Key: Authorization </span><span>…

Hi @Pierre-Olivier Hebert [QPS] What error did you get from the web request? Did you try with Basic authentication and include the correct Authorization header? (e.g. Basic <base64ncodedstring(email:token)> --> Base64.encode(email:token)

Hi @Ádám Smiló You are not initializing the field with its current value, so it shows an empty field when editing and submits an empty string unless the user manually re-enters it. In Edit.jsx, you're not using view.getContext() to load the current field value. As a result, the field resets to "" in edit mode and clears…

I am not sure but if you have ScriptRunner you may try the below JQL issueFunction not in workLogged("after -48h")

Hi @Ofir Oxenberg Yes, that's possible. You can do it yourself with coding or you could use a connector app (like Zapier or Workato ) to integrate Salesforce and Jira. In Salesforce, you can create an Apex trigger that fires when a contract is signed. In this trigger you can call Jira REST API to find and update the…

Hi @Phil I am unsure if I get it correct but if the field is a select list, checkbox, or radio button you can use separate custom field contexts to set a default value. Go to Custom fields configuration page and create a new context per project and set the default value for that project in that context. But in this case…

Hi @i_synitska Welcome to the Communit! On top of what @Sam said, just to add: In Jira, each task can have only one Assignee at a time, so the designated "doer" or "performer" is always a single user. However, if multiple people need to work on the same task, you can manage this through the workflow by assigning the issue…

Hi @Mark Anderson The SLA should show up automatically for JSM projects, I assume that the project is a JSM project, not a Software project and it has a request type assigned. SLA timerrs and fields apply to issues created via the portal or issues that have a valid request type. Other than that, I'd check the SLA…

I could not find any resources, but I believe it is an intentional UX adjustment, possibly to reduce unnecessary query executions (especially in large instances) for performance reasons. Unfortunately, there is no toggle to restore the old behaviour.

Since the concatenation of separate addMessage messages occurs in the Jira Automation UI, it is on Atlassian's side. Therefore, raising a ticket to Atlassian support is a better option, but you could also ask Adaptavist for assistance, as they may have better insight into this issue. 

When I was about 10, I used to walk from my dad’s village to my mum’s village—my grandparents' house—which took around 45 minutes on foot, mostly climbing through mountain paths and forests. Along the way, there were plenty of fruit trees, and I couldn’t resist grabbing a few apples or peas here and there to snack on as I…

Hello @Gisela Lassahn As far as I know, Audit Log renders output as a single line and does not interpret escape characters, line breaks or HTML tags. I believe this is the way how they prevent injection and being vulnerable to attacks.

Hi @Dennis van Beek It seems like a javascript error, it may be because of an app or just a client cache/configuration problem, not sure though. Did you try with incognito mode? If that works, maybe deleting browser cache might help. Also, checking the console logs (F12 -> console tab in developer tools) will also show…

Hi @Toomas Adson 509 error indicates that there is a certificate/trust issue, not a problem with the API key itself. Possibly your TLS is failing to verify Atlassian's SSL certificate. It may be because that you are behind a corporate proxy or firewall which may be blocking the certificate or replacing with the self-signed…

You can't use the Forge JWT token directly to make REST API calls from an external one(Python backend). It's unlike Connect. Forge JWTs are used only inside the Forge platform, specifically by the Custom UI bridge or Reesolver functions. To make a REST call from your Forge app outside React or Custom UI, you should…

Hi @Julio Rosa Unfortunately, Jira Cloud doesn't support time zone–based assignment restrictions out of the box. You can technically implement it using Automation rules, but doing so would require a lot of hardcoded configurations—one for each time zone, with scheduled rules and conditional logic per agent-which is too…

Hi @Ram Sharma I am unsure if I have it correct; however, you can do it with automation. - Create a rule with the "Issue Assigned" trigger. - Then add a condition if/else block -- if (assignee = User A), set team = Fly -- else if (assignee = User B), set team = Samsung

Thanks @John Funk 

then "customfiled_10400": "Myname" should work.

What's the type of that field?

Hi @First Last Jira expects the correct time format, including the seconds and milliseconds, even if optional in the UI. so you have to change "customfield_18901": "2025-05-17T15:56:03" to "customfield_18901": "2025-05-17T15:56:03.000" or if you're dynamically formatting the value in Python, something like the below:…

Hi @Darren Laurel No, there is not direct column named data-remaining-time in that table. That field is not (and cannot be) stored explicitly in the database. Instead, Jira calculates it dynamically using the SLA goal, current time, and pause/resume events. Because it must consider the current time, it cannot store the…

Welcome!

Please take it with a pinch of salt; to my knowledge, you cannot update a custom field via the API unless it has been added to the issue type through the UI.

Hi @Aditi As far as I know, Jira's REST API does not provide official support for fully managing Team-Managed Project's field configuration programmatically, as that's a project scope not global.

Hi @Fernando Waisfeld Unfortunately, Jira does not support this feature out of the box. There are several apps on the Marketplace; if you are open to utilising a free app, I'd suggest SnapMetrics - Real Time Analytics, which includes a Time by Assignees report that you can also filter by specific user(s). I am one of the…

Welcome, I'm glad it worked!

Hi @Raunak Maskay Unfortunately, you can't achieve them out of the box. You have to use an app from the Marketplace. Time to SLA seems to be the best on the market, as it allows you to define and report complex SLAs not only for JSM but also for software projects. The issue changelog tracks every status change with a…