Tuncay Senturk _Snapbytes_ Community Champion

Hi again @Gaven Ray As the product manager of Time to SLA app, I just wanted to know whether the article was helpful for your issue. For further assistance, you can always raise a support ticket here. Thanks

Sorry that I could not help. I was just curious if you've found out the root cause.

Hi @lavanya I do not python but below code might help you. changeHistoryManager = ComponentAccessor.getChangeHistoryManager() duedateChanges = changeHistoryManager.getChangeItemsForField(issue, "duedate") You can get dueDate field changes and check whether there is at least one change. I hope I was helpful Tuncay Senturk

Hi @David Mason Have you tried yet? Did it make the trick? 

Did you check your Jira index? Can there be any corruption?

Looking forward to it.

That's odd, Can you also try editing issue IssueService issueService = ComponentAccessor.getIssueService();IssueInputParameters issueInputParameters = issueService.newIssueInputParameters(); issueInputParameters.setDescription("I am a new description"); UpdateValidationResult updateValidationResult =…

Hi @Gaven Ray Did you have a chance to check this article. To summarize, you can define SLA Dates custom field to extract any SLA date to a regular Jira custom field, then you can use that field in any of the report, gadget or integration API. I hope I was clear. Cheers Tuncay Senturk

Hi @Eswaran R AFAIK, you can't do that with bundled Jira fields. Updated and updatedDate fields both store ast updated date, however there is no field like updatedUser. I'm afraid, you should use a plugin and add a customfield statement into your JQL.

How about Network tab? Which request makes Jira hang? Any clue?

Hi @adamlshepherd Have you checked the browser console logs? Most probably, you're having a javascript error (you might fail to download some resources) and this is why you're seeing a blank page. Open browser's Developer Tools and switch to Console tab, and see the error (red) description. This might give us some clue.

Hi @Fahad Akhtar Currently, satisfaction survey can only be sent after resolution is set. If you want to send satisfaction survey in other statuses, please vote these issues for Jira Service Desk Cloud (I reckon you're using Jira Service Desk Cloud) * https://jira.atlassian.com/browse/JSDCLOUD-4954 *…

Hi @David Sumlin I hope this works for your case def dates = [date2,date3,date4,date1] return dates.findResult { (it != null) ? it:null }

Hi @Jenser Almeida I don't know any solution without an app. However, Enhancer Plugin has User/Group history Report but AFAIK it might not include commits and PRs. You can see all other changes of the user in that report. Best

Hi @David Mason In your first code, there wasn't a line as below so that you were getting error: "No such property: customFieldManager for class" def customFieldManager = ComponentAccessor.getCustomFieldManager() Then in your second code snippet, you're checking the custom field object, not the custom field value of the…

Yes, of course you need to change 10xxx with your custromfield id, like: customfield_10406. 

Hello @navya k Is there anything wrong in the application logs? As far as I see your condition is OK and I believe it should work. Anyway, alternatively try below condition com.atlassian.jira.plugin.webfragment.conditions.UserIsAdminCondition and if that does not work either, please see the logs, there should be something…

Hi @Asta Adamonytė There is nothing wrong with your script. I just typed it into Script console and it succeeded on transitioning the issue. You can add some logs to your script like: log.error("trace 1") and see the logs whether it is executed normally.

Hi @Asta Adamonytė JiraUtils.loadComponent is deprecated and it might be removed within further releases. Deprecated. use ComponentManager.loadComponent(Class, Collection)<span><a href="https://docs.atlassian.com/software/jira/docs/api/8.4.1/com/atlassian/jira/util/JiraUtils.html#loadComponent-java.lang.Class-"…

I tried to write the script as below. I did not test it, I just wrote here in the answer section. But, it might be a good guide to start. import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.Issue import com.atlassian.jira.issue.MutableIssue import…

I'm glad to hear that. Please accept the answer so that other community members who has similar issues would see the correct path. Cheers

Hi @Kalpesh It's only possible with plugins. You can't use functions such as reporter, assignee on the right side of the equation. However, if you're using Script Runner, you can achieve this using issuefunction JQL function issuefunction in expression("", "assignee != reporter")…

It depends on your database but in Postgresql you can type an SQL as below select distinct u.user_name from cwd_user u, cwd_user_attributes ua where ua.attribute_name = 'login.lastLoginMillis' and cast(ua.attribute_value as float) > EXTRACT(EPOCH FROM TIMESTAMP '2019-03-01 00:00:00') * 1000 You can either type the desired…

Ohh sorry, I misunderstood your question. I thought you want to get number of login counts per user within 3 months. So yes this table can give you the users which logged in within e months.

As I mentioned, there is no such historical data, AFAIK.

Hi, There is an open ticket for this one which was created in 2016. Vote for this issue. https://jira.atlassian.com/browse/JSDCLOUD-702

Hello @Sandra Martin Our clients are quite happy with Big Picture You can also want to check Tempo Planner. Don't be impatient. Install both of them, or you can also search for promising apps in Atlassian Marketplace. Then begin trying. It's free to try almost all Atlassian apps for up to 5 months. Evaluate each month, and…

Hi @MIGUEL ANGEL SOLIS PEREIRA Unfortunately, Jira does not have such a property itself, however you can achieve by * using plugins such as Enhancer Plugin's Status counter feature * you can define a number custom field and increment its value in every transition that target status is the one you want to count (Test /…

Hi @Yampalla Srinivas As far as I know, you can't directly get that historical data. Jira stores below attributes in cwd_user_attributes table. "lastAuthenticated" "login.currentFailedCount" "login.lastLoginMillis" "login.previousLoginMillis" "login.count"

Hello @Mobily Monks Can you please clarify the question? What actually do you want to do? Automatically create subtasks depending on the select list values? If yes, when do you want to create? In create transition's post function? Are you looking for a solution via code (e.g. Script runner) or do you want to achieve that…