Tuncay Senturk _Snapbytes_ Community Champion

Great topic, thanks @Kristján Geir Mathiesen When I started working with Jira it was 3.x (probably 3.7) As a plugin developer, I started with Jira 4.1. As an admin, I started with Jira 5.x.

Wow @Jimmy Seddon Thanks for sharing!

Hi @David Harkins I think the easiest way to achieve this is to create a separate class rather than an embedded script. You can create a script class and put it under scripts/groovy/util folder. Below is the sample greet function in MyGroovyClass.groovy file. package mypackage public class MyGroovyClass { public static…

@sai siva Did you try or do you have any update on this?

Hello @Prerana Raut Welcome to the community! It is really hard to guess what the problem is without having a look at the logs. Have you checked the server logs (atlassian-jira.log file under logs folder)? The devil is in details. Cheers

OK, those are the JSM agents' internal comments. To filter those comments, you can use JSM API's service. https://docs.atlassian.com/jira-servicedesk/3.7.1/index.html?com/atlassian/servicedesk/api/comment/ServiceDeskCommentService.html ServiceDeskCommentService commentService =…

Hi soft_licenses@boxberry.ru Welcome to the community. What do you mean by internal comments? Are they the internal comments made by JSM agents or any restricted comments in JSW?

Wow, what a great story! 👏 Too bad, I missed it. 

Hi again, Actually I wouldn't recommend that one as there are several special characters such as line feed, quote, space, end of line which might cause problems when doing exact match. It is better to store it in a variable (here it is customfield)

Hi @sai siva I think I got your point now. If you want to check whether the automation already made the exact same comment before, you can do that as I mentioned before. Fetch all comments and match the exact string, then set the comment. On the other hand, you can use a number custom field in order to track when did you…

Hi @sai siva You need to be more clear. How did you implement automatic commenting? If you share some code snippets, we can help you. However, as of my understanding, you need to use CommentManager.getComments(issue) to get all comments and check whether the comment was already made.

Amazing! Congrats @Gorka Puente _Appfire_ 

Yes, but it is good to have fewer dependencies in the jar file, so adding all runtime dependencies (with provided scope) would be better IMO.

Hello @vovkakibe Try adding <scope>provided</scope> for those dependencies which means that Maven will not package those dependencies, and the container will provide them. Hope it helps Tuncay

Generally, it is suspended because of a problem with the billing methods. Can you make sure that everything is OK with your payments? Otherwise, it is wise to raise a ticket here: https://support.atlassian.com/contact/

Hi @samba_cont Welcome to the community. Have you checked this post? https://community.atlassian.com/t5/Jira-Software-questions/Restricting-creation-of-certain-issue-type-based-on-project-role/qaq-p/1464615

Welcome everyone!

Thanks for sharing @Walaa Wehbe {Appfire} 

Thanks for the update @Tom Lister I hope we will meet up again as in the good old days.

Hi @neil_pandya_bnymellon_com IssueEventListener along with other interfaces come with com.atlassian.jira:jira-api. Add that dependency and you will see Maven will resolve the dependency.

Hi @RichardA It is one of the known problems. You can check this link out: https://jira.atlassian.com/browse/JRASERVER-17593 You can try the bookmarklet workaround from Jeff Louwerse.

Perfect, I'm glad that it helped. Could you please accept the answer so that the request seems as resolved? Thanks

Hi @Mehdi Raza Zaidi , welcome to the community.

Welcome to the community @Sheila ForwardDavis , glad to have you here.

Hi @Ash I might have misinterpreted your question but, once you get this response from external API you can populate as many fields as you can using the response.

Welcome to the community @tekgod 

Welcome to the community @Doris Li 

Thanks for sharing @Monique vdB 

Thank you for sharing @Jimmy Seddon 

Hi, You can vote & watch this issue: https://jira.atlassian.com/browse/JRASERVER-71172