Tuncay Senturk _Snapbytes_ Community Champion

Hi @Kateryna_v_SaaSJet_ I hope you're well. I don't think it is a good idea to use your competitor's name in your article's heading.

Hi @AisM Welcome back! I am all good, hoping the same is true for you. Waiting for your questions then :)

Hi @Stefanie Sullivan The best way to handle escalating to internal IT teams is to create a linked issue. This way, the internal IT team does not need to access the JSM project and you do not need to buy a JSM license for those users. This allows you to maintain the original SLA in the JSM project while tracking the…

Did you run the JQL and save it as a filter and ensure that you use filter not in .. It refers to the issues which are not returned from the filter's JQL. By the way, I tried it and it worked.

Hi @Kevin Cauchi It's always tricky using ~ operator and text field. I am not sure whether it even worked but I think you can use this workaround. (I believe filtering in another way e.g. label, component, custom field is more convenient though) Run JQL : text ~ QA OR text ~ EOS and save it as a filter, name it QAorEOS…

Hi @Applied Minds Here is the link for all versions of Jira Software.

Hi @Jagadeesh Chander The error message says that workflowTransitionUtil object is null, meaning that the component is not being loaded correctly. This can be due to changes in the Jira API before the version 9.4.1. I am not sure but could you please try below solution? Instead of this <span>def</span>…

Hi @RG³ As far as I know, merging two different administrator accounts on Jira Cloud is not currently possible (Please take it with a pinch of salt). You can make one account the primary account and use it for the main Jira admin activities. After a while, delete the other. or simply contact Atlassian Support for further…

Hi @Mateusz Kiszka You are getting that exception from Active Objects which is the persistence layer for Jira apps. When I check the log provided, Can't DROP 'index_ao_6ff49d_inc1106621083'; check that column/key exists The table starts with AO_6FF49D prefix is related to Jira Cloud Migration Assistant (JCMA) app. I'd…

If you have right to change the workflow, you can modify it to have some date/time and user fields which you set via post functions. For instance, you can add a post function for the "Review" status setting the "reviewed by" user custom field to be the transition owner. Similarly, you can set the "review started date" date…

Hi @Beau Brantner Welcome to the Community! I think it is best to report this issue to the Jira Service Management (JSM) support team by creating a support ticket. The JSM team will be able to verify if it is a bug and provide information on their plan to fix it. Simply log in to your account on Atlassian Support Center…

Hi @Adarsh Kamkar Welcome to the Community! I don't think you can have a single search command to have that data. I'd suggest using an app. For instance you can use Enhancer Plugin which provides Status Entry and Status Exit User custom fields. With this fields created, you will be able to see who transitioned to (or from)…

Hi @Radhika Shinde I can't say I 100% understood your post but I think you can start with the below code. import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.CustomFieldManager import com.atlassian.jira.issue.fields.CustomField import com.atlassian.jira.issue.fields.screen.FieldScreen…

Hello @Rashidat Busari Welcome to the Community! It's great to have you here.

Hi @王悦 Welcome to the Community! Access to the user's email information is restricted for security reasons due to GDPR. To access the user email information, you will need to build a Jira app using the Atlassian Connect framework and then install the app in Jira Cloud.

Hi @Matthew Nico I don't think you're that close. If you want to calculate time spent in each status for an issue you have to use ChangeHistoryManager to retrieve all transitions and then calculate the time passed accordingly. I am sharing a sample code which collects all durations in statuses in a map statusTimes. In this…

Hi @Gilberto Vazquez Welcome to the Community! The HTTP 500 error indicates an internal server error on the server. To get a better understanding of the error, you should check the atlassian-jira.log file.

Hi @maria chien Welcome to the Community! There is a raised but closed issue for this purpose. JRASERVER-59412 There are several workarounds for this problem. Please do check the issue.

Hi @Becky Have you ever tried Enhancer Plugin's Smart Assignment post function?

Hi @Teresa_DevSamurai I also have several recommendations * JSU Automation Suite very simple and no code is needed. * Jira Misc Workflow Extensions very powerful and widely used solution. * Enhancer offers no-code required workflow enhancements as well as many handy custom fields out-of-the-box. I hope it helps!

Hi @Richaanand If you need to get the result without additional calculating with a script according to your calendar (business working hours, etc) you need to use an app. There are a bunch of samples on the Marketplace but I can suggest my company's Enhancer Plugin which comes with a handy Response Time Calculator custom…

Hi @Antoine B Welcome to the Community! Have you tried using search REST API with the below JQL issuekey in childIssuesOf("ABC-123") and adding URL parameter fields=timetracking&fields=timeestimate ? Here is the sample rest/api/2/search?jql=issuekey%20in%20childIssuesOf(%22ABC-123%22)&fields=timetracking The result should…

I have never attended in person, all virtually. This will be my first if all goes well and get my visa application approved.

@Marharyta Kitura Do you have Script Runner installed? If yes, please check whether there are any scripts defined for that project in particular. 

Thanks for the clarification. So, as far as I understand it is related to the project. It may be a script (Behavior) running for only in that project, or a custom field which has a context for that project.

Hi @Engla Raafi SLA Goal can be seen in SLA Panel. If you have the permission, the info icon is seen which shows SLA details. Please see 2nd item in this documentation.

Hi @Senne Croughs @Michael Andolfatto , that app seems to be not updated soon. There is no support for Jira 9.x and also no DC version is available. So, I don't think it's a good idea to give it a try. I am one of the folks behind Appfire and I'm responsible for an app called Enhancer Plugin which has the Smart Assignment…

Hello @OLAKUNLE BADRU Welcome to the Community! Glad to have you here!

Hi @Marharyta Kitura Welcome to the Community! I think we need more details. Is your Jira instance the same as your friends? Does this problem occur only for that newly created project or are there any problems for the other projects as well?

Hi @Søren Hansen You can use Script Runner to run the re-indexing service of Jira. It uses the same service by code in order to reindex issues. There is no need to back up Jira if you want to reindex a few issues (which is background indexing). On the other hand, if you have a large instance and want to start a full…