Tuncay Senturk _Snapbytes_ Community Champion

Hi @Mariano From the given input it is not easy to figure out what's wrong with your system but I see that the Rate Limited Request Handler is enabled. Did you try temporarily disabling rate limiting (Jira Administration > System > Rate Limiting.) Other than that have you checked database connection pooling and performance?

Hi @Mariano Jira 10.x requires the MySQL 8.x JDBC driver (mysql-connector-java-8.x.x.jar). Ensure you downloaded a compatible version with MySQL 8.x and Java. Here is the download URL: https://dev.mysql.com/downloads/connector/j/ Download and copy the .jar file (e.g., mysql-connector-java-8.0.xx.jar) to your Jira…

Your script looks correct, did you verify the IDs of the fields? * Ensure that getFieldById(getFieldChanged()) refers to the field the Behaviour is applied to, * getFieldById("PriorityReason") the PriorityReason is correct. I'd suggest using the ID value def priorityField = getFieldById(getFieldChanged()) def status =…

Merry Christmas and Happy New Year to everyone!

Sorry, this was an answer to another post. Somehow, I wrote it here :) you can see my actual answer above.

Hi @Chandu Database Picker custom field in a Document Generator template, returns the numeric ID rather than the display value, as you mentioned. To retrieve the label or text value is a bit tricky but I think we can get somewhere using the Groovy script Let's modify your template to use Groovy for resolving the field:…

Hi @Mo You can use Jira's upload attachment REST Api for that. POST /rest/api/3/issue/{issueIdOrKey}/attachments https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-attachments/#api-rest-api-3-issue-issueidorkey-attachments-post 

Hi @Chandu You can use Jira's upload attachment REST Api for that. POST /rest/api/3/issue/{issueIdOrKey}/attachments https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-attachments/#api-rest-api-3-issue-issueidorkey-attachments-post 

Hi @Aditi Bhalawat I am unsure if that's the case, but the manifest should be well-formed. The snippet you attached does not seem well-structured, but of course it may be because of a copy-paste issue. app: id: your-app-id name: your-app-name modules: jira:adminPage: -key: your-app-key function: main title: "Your App…

Hi @Ankit kharola Forge apps are highly restricted to include third-party scripts for security reasons (CSP). It works best with libraries that don’t require external script loading like Chart.js I hope this helps, but remember that https://developer.atlassian.com/ is the best place to ask this question.

Hi @Samantha Laine Could you please clarify your need? I could not understand exactly the issue.

Hello, Unfortunately, (as far as I know) there is no way. Jira's webhook and API responses are inconsistent in date fields' formats. I don't think there is a direct configuration to standardise these formats, you need to know and convert accordingly.

Hi @daneil song The address you provide seems OK. First could you please check if the Confluence is correctly linked to your Jira? Secondly, navigate to Project Settings > Knowledge Base and ensure that the Knowledge Base is linked to the correct Confluence space. If not, then link to a Confluence space. If that's not the…

Are you using username and password or a token? As far as I know In Jira Cloud, Basic Authentication with a password is no longer supported. You should use an API token in place of the password when authenticating.

If you are using a token created from the same account, it should work.

Hi @Ray Offiah Ensure the user accessing the filter is the owner. If not, confirm that your user has the necessary permissions for the filter, as it may be private or limited to specific users or groups.

I see, let me know if you try and have any questions about the app, as I am one of the folks behind the app.

Please double-check. import com.atlassian.jira.component.ComponentAccessor def issueManager = ComponentAccessor.getIssueManager() def subTaskManager = ComponentAccessor.getSubTaskManager() // Get the issue type of the current issue def issueTypeName = issue.getIssueType().getName() // Check if the current issue is of type…

Please accept the answer so that others can benefit from it.

Pleasure!

Hi @Sreedhar Samudrala Yes, you can do it with Automation but there are limitations and restrictions. I recommend SnapAssign, a free app available on the Marketplace. It allows you to easily configure your team and assignment rules based on issue descriptions, provided you can manage that with JQL. Additionally, you can…

Hi @Sreejith Gopinath That's weird but what I'd check is to change the format of that column to text in Excel.

Hi @Emre Ünal Could you try the below code? import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.Issue import com.atlassian.jira.issue.attachment.Attachment def currentUser = ComponentAccessor.jiraAuthenticationContext.loggedInUser def attachmentManager = ComponentAccessor.attachmentManager…

Use the below code renderOptionHtml = { String displayValue, GroovyRowResult row -> def init_id = row[1]?.toString() ?: "" def init_name = row[2]?.toString() ?: "" // Construct the display value based on available parts if (init_id && init_name) { "$init_id - $init_name" } else { "$init_id$init_name" } }

No problem! I'm glad it helped.

Hi @Angel The custom fields may return null if they are not set, or their data type might not match the operation you're trying to perform. Below is how I would code during a creation transition to limit a multi-line text field to a maximum of 1000 characters. Bear in mind that I haven't tested the code, but it is worth…

Hi @shivani.shirguppi What I'd do first is to ensure both {{issue.created}} and {{issue.resolutiondate}} have valid, properly formatted values. You can test this by logging these dates Resolved: {{issue.resolutiondate}}Created: {{issue.created}} If the difference still shows as negative, it might be because the smart…

For the license problem, you need to get an evaluation/trial license to make it work. For the other problem, I think it needs to be reindexed but I am not 100% sure.

We are making progress. The issue seems to be related to the space character in Jira Software. It would be better to use "jira" instead. The console also warns against using a location with spaces.

Yes, we are making progress. I believe the issue is related to the space character in "Jira Software." In my opinion, you should use just "jira" instead. As you can see in the console log, there is also a warning indicating that locations should not contain spaces.