Mike Corsaro Atlassian Team

Philippe -- the link you gave me was a local link on your computer. You'll need to upload that log file to a website such as Dropbox, Onedrive, or Google Drive and then give me the link to the file. Or, you can copy the entire contents of the "sourcetree.log" file into https://pastebin.com/ and then link the paste you've…

Hello! It looks like the issues are coming from the identity website. We're working with the team to figure out what the problem is.

Hello! This is probably a bug. Can you upload the "sourcetreeconfig" file in the ".git" directory of the repo that's causing issues? Just to confirm: you're on version 2.1.10.0?

Hey Philippe, could you upload that file somewhere and link it here? Thanks!

Hello! Could you please go through the process and have the app crash, and then upload the log file? You can find the location of the log under: "C:\Users\YOUR_NAME\AppData\Local\Atlassian\SourceTree\sourcetree.log" Thanks!

Glad to hear that works. OAuth is a secure, token-based authenticaion method. It lets you login to your account without the need to store a password that could be compromised, and allows you to revoke access to applications (via the website you logged into).

Hello! Currently, SourceTree does not have that feature. Sorry!

Hello! Windows, or mac? If on windows, do you get a bugsplat report dialog? If so, can you upload the report when it appears and paste the ID it gives you? Thanks!

Hello! Can you try the following: 1. Go to Options -> Git and reenable git. It sounds like it somehow got disabled, or couldn't find it. 2. Does your account have a red "X" on it? If so, you'll need to refresh your user+password (right click -> edit ->refresh oauth token, or refresh password). As an alternative, you can…

Please email me at: mcorsaro@atlassian.com

Please post that error report here! Thanks.

Hello! You can change the passwords for your accounts in the "Authentication" tab in the "Options" menu. In that tab, you should see the account that you're using (either under "Accounts" or "Saved Passwords"). Select the account, and select "Edit". You should be able to change the password there.

Hello! Yep, you can use SourceTree to manage pretty much any file. ASP and ASPX files are text, so they should work just fine.

Hello! Context line count, and ignore white space are under the "gear" icon on the diff display -- which was a change made a few years ago. If you're having difficulty finding it, here's a picture.

Hello! You're on the right track: branching was directly designed to solve this problem (you can read our guide about branching here). You can also stash those changes even if they're not staged by hitting the "Stash" button. Be aware that all changes on your working copy will be stashed if you do so.

Hello! This appears to be a VSTS issue as it's timing out on their end. I'd recommend opening a ticket with them, but before you do that could you try the following? * Push via the command line. You can copy+paste the command SourceTree shows in the log * Increase the LFS timeout:…

Hello! Does a crash report dialog get displayed when this happens? If so, can you submit the report and let me know what the issue key is? Thanks!

Hello! This is an intentional behavior: it's so that longer file names (ie: a file inside a few folder) can be easily seen when you hover over it. There isn't currently a way to disable it.

I can (personally) confirm this, but you can also confirm for yourself by manually checking the git config (typically found under "C:\Users\USERNAME\.gitconfig"), under the section "[user]" -- which should change when you change it in SourceTree in the Options dialog.

Hello! Please make sure that for each repo, you have the repo set to use the global user info -- that way each repo has the same user info. You can find that setting here: Then, make sure you set the right info in the Options dialog: After doing this, each commit you make will use the Default user information.

Weird! Well, great to hear that it works!

Hello! It looks like the WMI may have become corrupted. Could you follow the steps here and let me know if you get a similar result (follow the steps up until the "WMI Control Properties" and post a screenshot)? Thanks!

Got it. In that case, go ahead and click the "Go to My Atlassian" and make a new Atlassian Account. Once you login, you'll never need to login again and your login details are not related to the details you'll need to clone your repos. Enterprise account support will be coming soon. Here's a some more info about why we…

So, we don't actually use licenses with SourceTree anymore -- you'll need to click "Use an existing account" I think you can login using the details you used to get to the "MyAtlassian" page.

Hello! Could you post a screenshot of the point in which the install stops? Thanks!

Hello! To see only the "Pending/Modified" files in your repo, just click the drop-down menu above the file display. From the menu, you can show only the pending files, conflicts, all files, etc.

Glad I could help! Sometimes that happens -- it's currently a known bug.

Hello! It's possible there's a bug that prevented this from automatically occuring, but you shouldn't have had to re-clone your repos. Tip: You can also drag the repo folders onto the Bookmarks area on a new tab to quickly re-add repos. I keep all my code in a master "Projects" folder so that I can easily select all and…

Hello! This shouldn't require you to re-download all your repos, but you'll need to change the repo URL. * Open the repo and select "Settings" * Select the path * Hit "Edit" and replace the URL with the new URL. I highly suggest confirming with a coworker what the new URL needs to be.

Hello! I'd highly recommend that you use the OAuth feature for GitHub accounts -- it's much easier to setup and works much better. When adding a new account, just select the OAuth option, and hit the "Refresh OAuth Token" button.