Monique vdB Community Manager

We use the Lithium APIs extensively. And we are rolling out new features over time based on user and stakeholder feedback -- when we launched we didn't even have @ mentions! :) 

Our Sourcetree experts (thanks, leaderboard) who may have thoughts: @bgannin, @Ana Retamal, @Mikael Sandberg, @Manju 

@Scott Genzer I visited your community and really like it! Some community manager shop-talk questions for you: what's the experience for you with the "how can I help you" pop-up? Is it automated or manual? Do you use Ideation for your product or for the community itself? What's the most popular thing on your homepage? 

From an end-user standpoint I have to say I love Jira Service Desk. It's intuitive and easy to grasp for a non-admin or power user of Jira. 

It would be very odd if we were using anything else. 😆

Welcome, @E.L. Fridge! I've only heard about Greenhopper from @Nic Brough -Adaptavist-, one of our Community Champions. :) 

Jira!

@Scott Genzer yes, exactly. :)

I should answer the rest of your questions too! Although I suspect our Community Champions will have more thoughts on the technical aspects of the question. 1. Correct, we redirect to Confluence and have cross-linking. I believe it's possible to open up documentation for collaboration, but I'll let the Confluence experts…

@Scott Genzer what's the size of your community? Curious if you've looked into Questions for Confluence.

Hi @Scott Genzer -- all our Atlassian sites are under the same design umbrella, which is why they have a unified look and feel. (Hooray for our awesome design team!) However, our documentation is on Confluence whereas our community sits on Lithium. (The biggest reasons for that being robust integrated spam management and…

@carolyn french that McSweeneys article is hilarious. Too real.

Also paging @Justin....

@Alice also a huge fan! I haven't been to London in decades so have not had the chance yet to visit 221b -- and sadly no Cumberbatch either :) But it's a great show. I've also been known to read Sherlock fanfiction, but don't tell anyone 🤣

When I started at Atlassian we did a team escape room -- the only one I've ever tried! We were successful with only a few minutes to spare. Very fun! 

@Alice we also need to talk about Sherlock -- love the sign and underground map! Have you visited 221b? Read all the stories? Met Benedict Cumberbatch? 😉

Yes! :) 

I knew I wasn't the only puzzle-lover on this community!

@Devon Henderson omg that GIF. 😮 So glad it's working for you!

@Paul G poor Picard is very sad in this thread!

I think I know the one you mean -- the light-on-light one, right?

@Thomas Schlegel I am dying laughing at your third tag.

@Ignacio Pulgar I'll add you! Hooray!

My family is from Holland! :) I have family in Rotterdam, Amsterdam, Haarlem, and Almere. Where are you located?

That was satisfying. 

7!!!

Wait no, 6!! I HAVE 6!!

Now I also have 5. 

Oh man! Did not see that one at all. 

I found two more -- one of them I just thought my screen was dirty 🤣