Monique vdB Community Manager

We have two things coming to address this, Maarten: 1. On the topic of showing people who they're talking to, "hovercards" are on our roadmap, which will let you hover over the person's name and find out more information about them. 2. Some information about how to be considered for the Champion program. Over the next…

YAY, SEBASTIEN AND STEFFEN! Honestly I am overjoyed that this is finally fixed.

Maybe a bold "Question" in front of the questions to match "Answer"? I will suggest it :)

Emails are now working for Nic after a DNS change overnight (my time). This seems like an excellent sign! Are they working for everyone else?

We just released a fix that does the following. Please let me know if this helps or if you see any issues with this: * When you log out of community, you will be logged out of AID. * The next time you log into community, you will be given the opportunity to select your account * Logging out of community does not seem to…

Thanks for updating to include the answer, Casey!

@Nic, wondering if you change the email address you're using for your community account, if that helps you. I understand if you don't want to go through the pain of that :)

Thanks for the feedback, George -- I italicized the questions, so hopefully that helps with readability a bit. 

Thanks Maarten, I added your bonus question to the list :) 

Hi Gerhard -- what product is this about? I can tag it so you can find an answer.

There is a cluster of issues that we believe are affecting email delivery. I should be getting more information today; I don't know the details yet.

 Hee! And devs are releasing the first part of the fix tonight.

Now I can't figure out how to add the cover image to the card. Any pointers?

Hi Torsten, This is our #1 known issue and we're working on this. Thanks for the report.

Okay, it's still #1 on the list so we will continue to follow up. :( 

The team just made some changes to the DNS and MX and other acronyms like that. Let me know if you see any improvement / see this in your email!

This is literally the #1 thing on our list. I will try to get an update today, not sure where we are at with this!

So, the volume here is very low -- an average of 3 messages are marked as "not spam" daily. I hope that will actually go down as our spam filter gets smarter. We also have 75 or so people with the ability to check the spam filter and release non-spam. I have no conclusion to draw from that, but giving you some context. 

I moved one of the duplicates. (I only saw two comments in that thread.) I think the way to improve this experience is with some kind of message that your content is being held for moderation. I'll make sure we have a ticket prioritized on that. I think the spam filter is overall very good but occasionally it is catching…

Thanks Jens -- great idea, I will do this!

No, Matthias, I don't think it did. We think this might be a DNS issue of some type. It's our highest priority right now as we try to troubleshoot. 

Hi Maarten, The devs say this problem should be fixed. Can you confirm on your end? Thanks for reporting!

FYI this issue has been resolved and we are investigating the causes. Thanks for the reports, and let me know if you are still seeing this.

This was an old bug we squashed in beta. Will report that it has reappeared and must be re-squashed. Thank you!

Thanks! We think this is part of what is underlying the email delivery issues some users have been experiencing and are working with our DNS team to try and resolve. Thanks for the detailed information, this is very helpful!

Thanks Maarten, I'll flag this for our devs immediately!

You can only flag as spam if you are a Champion, in which case you could, but shouldn't, because it runs two risks: 1. You might train the spam filter that you are a spammer / your content is spam. 2. Others would check the spam queue, see your legitimate post there, and then reinstate it, thinking it was flagged by…

We fixed the Frankenthread issue (thread has been updated). We also improved the auto-categorization of content so that tags are smarter about which collection they belong in.

Thanks Matt! FYI as a Champion, you can add the JIRA tag to content like this in the future. It's on the upper left, "add tag." Thanks for the response to Kathy's question also :) 

Hi Kathy -- is this a community question or a product question? Let me help route it to the right place :)