Comments
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No, inactive users do not count against your license. To consume a seat in your license, a user must have either the JIRA Users, JIRA Administrators, or JIRA System Administrators global permission and be active. By default, the jira-users group has the JIRA Users global permission, therefore the easiest way to reduce your…
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Hi Tim, In the meantime, you can go to marketplace.atlassian.com, download the plugin you like by going to the "Details" tab and then clicking Download link from the "Resources" section. Then you can go to your JIRA instance and upload the file manually by choosing "Upload Add-on" from the "Manage Add-ons" screen. Cheers,…
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Hi Ryan, The Marketplace within JIRA will only show add-ons that have a version compatible with your JIRA instance (that's why you don't see Confluence add-ons in your Marketplace in JIRA, for example). If you're running the latest JIRA version (6.0.2) there was a bug that prevented the JMC plugin from being listed as…
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Good question @lightingrd.support. JIRA Software is intended for any agile team, whether they're building software, hardware, or something in between. And JIRA Portfolio builds on top of JIRA Software with additional program and portfolio planning capabilities. We spent a lot of time thinking about the new name for the…
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Hi Paul, No, you can have multiple licenses on a single JIRA instance. So you could buy a JIRA Service Desk license for IT to set up service desk(s), and a JIRA Core license for your business users to create and work in business projects. You can decide which groups should have access to which application on the…
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Hi Michael, Thanks for being a customer! This is a well-documented issue; however, there isn't a simple solution. Please refer to JRA-1330. There is a third-party plugin for JIRA that you could evaluate, it should be able to meet your needs. https://marketplace.atlassian.com/plugins/com.quisapps.jira.jfs Cheers, Dave
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Hi Pat, we reduced the price for each tier above 15 agents. Prior to the release of JIRA Service Desk 3, the 50 agent tier was $15,000 and the 100 agent tier was $30,000.Also keep in mind that since you can now license your users for software development separately from your service desk agents, you no longer need to have…
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Just to clarify, this is not correct.JIRA Core costs exactly the same as the price of JIRA. The cost to renew with a JIRA Software license is the same as the price of JIRA and JIRA Agile added together. Finally, we have reduced the price of JIRA Service Desk, so many customers will see a price…
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Hi Luis, For pricing and licensing questions, I recommend you send an email to sales@atlassian.com. Cheers, Dave Meyer JIRA Product Manager
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Thanks for reporting that bug @Jane Sherman. I've created https://jira.atlassian.com/browse/JRA-63814.
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Hi everyone, this function is now available. Please see my updated answer.
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Hi guys, The new version of Tempo Timesheets for JIRA Cloud built on the new technology framework does not include the tempoEpicIssues function. We've developed a replacement for Tempo customers and non-Tempo customers alike and we are doing our best to get it released as soon as possible. Unfortunately we did not realize…
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Update 13 January 2017 I'm pleased to announce the parentEpic function is now available in JIRA Cloud.. Searching with parentEpic will return all the issues in the specified epic(s) AND their sub-tasks. The syntax is a little bit different than a standard JQL functions – it's more like searching with a field. So project =…
