Kristian Walker _Adaptavist_ Community Champion

Hi Alexy, Thank you for your question. I can confirm that the only Rest API which Atlassian provide inside of Jira Cloud to send an email is the Notify API which is documented here and this is the API that you will need to use to send a notification with ScriptRunner for Jira Cloud. I can confirm we have an example in the…

Hi Slyvian, Thank you for your question. I can confirm that your screenshot appears to be from ScriptRunner for Jira Server but I can confirm that you have tagged this post as relating to Jira Cloud. I would advise that you re tag this post for Jira Server so that users familar with the ScriptRunner for Jira Server plugin…

Hi Janene, I can confirm that unfortunately it is not possible to search for emojis in comments with ScriptRunner for Jira Cloud as we do not provide any JQL functions to achieve this. The reason we are unable to provide this functionality is due to the restricted functionality and API's which Atlassian provide inside JIRA…

Hi Venkat, In future, Could I request that you raise all new questions as a new question so all users can see these. Unfortunately it is not possible to read in an Excel file as Atlassian does not provide any API's to read in data from files or provide any access to the file system. The reason for this is due to the fact…

Hi Rob, I can confirm that as Benjamin mentioned that Project Configurator will be the best way to migrate projects configuration and data from a dev instance to your production instance as this will allow you to simulate the import and to verify what will happen before you run the actual migration. However, I can confirm…

Hi Aditya, I can confirm that it is not possible to force a pop up inside of Jira Cloud with ScriptRunner for Jira Cloud when an issue is updated like you can do with ScriptRunner for Jira Server with the Behaviors feature. The reason we are unable to provide this functionality is due to the restricted functionality and…

Hi K, Thank you for your question. I can confirm that we do not provide the Resources functionality or any functionality to connect to databases with ScriptRunner for Jira Cloud and the reason for this is due to the fact that Atlassian only provides a Rest API in Jira Cloud and does not provide a Java API in the cloud-like…

Hi Dom, Thank you for your response. I notice that you are using Jira Cloud and can confirm that Project Configurator only supports migrating Jira Server to Server instances. This means to migrate cloud instances you need to follow the steps in the guide here which involves restoring each cloud instance onto server,…

Hi Joe, Thank you for your question. I do not believe it is possible to automate this requirement out of the box inside of Jira Cloud. However, I can confirm it would be possible to do this with ScriptRunner for Jira Cloud by writing a script which called the Get Issue API to get the Epic issue and the saved the values of…

Hi Abraham, I can confirm the API's for Jira Cloud and Server are different as mentioned above which means you will not be able to test a feature for Server on Cloud. Instead I would advise setting up a local version of Jira Server with ScriptRunner for Jira Server so you can test the server code you need before you put…

Hi Abraham, Thank you for your question. I can confirm that the reason that your code above will not work inside of ScriptRunner for Jira Cloud is due to the fact the code you have provided is fro ScriptRunner for Jira Server and this will not work as Atlassian only provide a rest API in Jira Cloud and do not provide a…

Hi Rupa, Thank you for question. I can confirm that it is not possible to achieve your requirement of displaying a notes field when the Yes value is selected in another custom field with ScriptRunner for Jira Cloud. The reason for this is due to the fact that the plugin is unable to perform any dynamic validation on issue…

Hi Mustafa, Thank you for this. We will continue to assist yourself on your support in accordance with our product support SLA. Regards, Kristian

Hi Mustafa, Thank you for your response. Can you please confirm if you have ScriptRunner for Jira Cloud installed in your instance as the steps above will only work if you have ScriptRunner for Jira Cloud installed? If you are using ScriptRunner for Jira Cloud and are still having issues then can I please ask you to raise…

Hi Poonam, Can I please ask you to follow the instructions in the Knowledge Base article here ensuring you click the blue Sync All Issues button until all issues are synchronized as if not all of the issues have been synchronized then it can cause the JQL keyword to not return the correct results. Regards, Kristian

Hi Poonam, Thank you for your question. I can confirm that when you first install ScriptRunner for Jira Cloud that you will need to synchronise JQL Keywords using the instructions in the Knowledge Base article here. Can you please follow the steps in this knowledge Base article to see if it resolves your issue and allows…

Hi Aleksander, I am not aware of any other restrictions myself and believe all the other wiki markup for formatting should be copied but would advise testing this on a test issue in your local instance. I would advise to just check if a comment has a picture in it and if it does to remove this from the comment body as you…

Hi Aleksandar, Thank you for your question. I have looked at your issue and can confirm the reason why you get the error stating that the body is invalid when you try to copy the comment with the picture is due to the fact that Atlassian do not support adding or copying pictures or attachments through any of there comment…

Hi Dennis, Thank you for your question. I can confirm that when using the *IssueFieldMatch* query that you can only specify one string to match on per query. This means that to match on multiple words you would need to define a new query for each match and to join them together using the OR keyword which Atlassian…

Hi Vikrant, Please note as stated in my previous response that it is not possible to use Script Fragments to add a message to the Create Screen as Atlassian does not provide any locations for the Create Screen. This means as mentioned previously all you can do is to add some help text below the Summary field using…

Hi Vikrant, I can confirm that Atlassian on the Create Screen which you can use to add a panel containing a message with using the Script Fragments feature provided by ScriptRunner for Jira Server. However I can confirm that the Behaviors feature ScriptRunner for Jira Server provides the setHelpText() method as described…

Hi Alexander, Thank you for your response. I can confirm the rest call requires all these lines as is the structure that the Atlassian API requires to search for issues in groovy and is split into multiple lines to format it to make it easy to read and understand and to follow good coding practices. To explain your…

Hi Alexandar, Thank you for your question. I can confirm that ScriptRunner for Jira Cloud does not provide any JQL functions to search for how many linked issues an issue has out of the box. However, I can confirm that it is possible to create a Script Listener which calls the Search API and runs a JQL search to get the…

Hi Jasti, Thank you for your question. I can confirm that with ScriptRunner for Jira Cloud we provide the built in Create Subtask post function as documented here which you could add into your workflow onto the Create transition for when the issue is created in order to automatically create the sub-task that you require…

Hi Ryan, Thank you for your question. I can confirm that ScriptRunner for Jira Cloud does not provide a JQL query to allow you to search through all future sprints but does provide the nextSprint() and inSprint() JQL functions which may be useful to help you create the JQL query that you require. I hope this information…

Hi Frantisek, I can confirm that it is possible to achieve your requirement on the Server version using ScriptRunner and the Behaviors Feature that it provides. I do not have an example of how to do this for ScriptRunner for Jira Server which i am able to share but I would advise re creating your question and tagging it as…

Hi Frantisek, Thank you for your question. I can confirm that the code and community answer you have linked to above is from ScriptRunner for Jira Server and this will not work with ScriptRunner for Jira Cloud. I can confirm that the ScriptRunner for JIRA Cloud plugin is unable to perform any dynamic validation on issue…

Hi Cgadade, I can confirm that to achieve your requirement of transition a linked issue when a ticket is resolved that you will need to create a script Listener which runs on the Issue Updated event. The listener would need to return all the linked issues when the Jira 3 issue is updated and if the Jira 3 issue is in the…

Hi Tim, Thank you for your question. I can confirm that as the documentation page states that currently we cannot provide Scripted Fields inside of ScriptRunner for Jira Cloud due to the fact that Atlassian does not provide the API's that would be required. can, however, confirm that the closest functionality to a Script…

Hi Nick, Thank you for your response. I can confirm fields shown inside of Jira Service Desk are only shown read only in the Customer Portal and this means they will not be shown as Read Only when displayed on the edit screen in the standard Jira view. This means you will need to remove the field from the Edit Screen as…