Kristian Walker _Adaptavist_ Community Champion

Hi Mordechai, Thank you for confirming that your requirement has been solved. Regards, Kristian

Hi Jeane, Thank you for your question. I can confirm that ScriptRunner for Jira Cloud does not provide a JQL function to support the Parent Link field out of the box as the API to provide this function does not exist in the Jira Cloud as it does in Jira Server. However, you may be able to return issues linked recursively…

Hi Mordechai, Thank you for your question. I can confirm that you can skip attachments by taking the code shown here and adding into the additional actions box on the Clone an Issue post function within ScriptRunner for Jira Cloud. The code line 9 if left uncommented will remove all attachments from the issue when it is…

Hi Tal, Thank you for your question. I can confirm that the ScriptRunner for JIRA Cloud plugin is unable to perform any dynamic validation on issue forms. The reason we are unable to provide this functionality is due to the restricted functionality and API's which Atlassian provide inside JIRA Cloud, due to the fact that…

Hi Sergey, Thank you for your response. In this case you will not be able to use Project Configurator to achieve your requirements and you should contact Atlassian to ask if there is another process that they can advise you to follow or you should wait and see if any other members can provide a different process to follow…

Hi Sergey, Thank you for your question. I can confirm that you are correct and that Project Configurator will only migrate between Jira Server instances. This means if you wanted to use Project Configurator to migrate to Jira Cloud you would need, two server instances where you restore the FogBugz into the first instance…

Hi Morchendi, I can confirm that this error is explained in the Create Customer API documentation from Atlassian at https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post. The reason for this error is that Atlassian only allow users who have the Jira Administrator Global permission granted on their…

Hi Jackson, Thank you for your question. I can confirm that it is not possible to add a tab to this panel as Jira does not expose a fragment for the issue panel meaning that you would need to create a custom Jira plugin to adda new tab here. To find where you can place fragments with ScriptRunner you should enable the…

Hi Danison, I can confirm that you would need to create a script that calls the ADD Comment rest API described here in order to create a comment. I can confirm that we have an example of how to create a comment in the Script Listiner example inside the documentation here. You will be able to use this example as a reference…

Hi Danison, Thank you for your question. I can confirm that the reason that your code above is not working in ScriptRunner for Jira Cloud is due to the fact that this code is for ScriptRunner for Jira Server. The reason that this code will not work is due to the fact that Jira Cloud only has a rest API and does not have…

Hi Gabriel, Thank you for sharing your solution on here for other users to be able use. Regards, Kristian

Hi Maarten, Thank you for your question. I can confirm that the Project Configurator add on has a Used by report feature which will allow you to see where configuration objects are referenced inside of Jira and this may help you to satisfy your requirement. You can see further details on how the Used by report works in the…

Hi Felipe, Thank you for your question. I can confirm that it is not possible to dynamically restrict, hide or show fields or field options using ScriptRunner for Jira Cloud like you can do with ScriptRunner for Jira Server using the Behaviours module which the server version provides. You can see a full list of the…

Hi Joana, Thank you for your question. I can confirm that when importing a complete project with issue data and attachments that Project Configurator uses the built-in Jira data import functionality which Jira Provides out of the box and that this functionality mandates that a project must be empty before data can be…

Hi Akbar, Thank you for your question. I can confirm that it is not possible to dynamically restrict, hide or show fields using ScriptRunner for Jira Cloud like you can do with ScriptRunner for Jira Server using the Behaviours module which the server version provides. You can see a full list of the differences between the…

Hi Leon, I have created an example post function script which is located here which shows how you can set the Epic Name Field to have the value of Summary when an issue is created using a Run script post function. This post can also be restricted to only run on Epic issue types if you add a condition to restrict the issue…

Hi Andrew, Thank you for your question. I have created an example Script Console script which can be ran from the Script Console and shows how to link two issues together. You can view the example script here and can use this example code as a reference to see the syntax that must be specified to link issues together so…

Hi Stu, I just wanted to update you on here as well to let you know that we have resolved the issue and added details of the cause of this issue on our status page at http://status.connect.adaptavist.com/ so that other customers looking at this ticket understand what the cause of the issue was. Regards, Kristian

Hi Stu, Thank you for your question. I notice that you have raised issue inside of the ScriptRunner for Jira Cloud support portal and we will work to resolve this issue on the support ticket. Regards, Kristian

Hi Alexander, Thankyou for confirming that your issue has been resolved . I would suggest that you use the documentation site and the Jira cloud rest API site as help references to learn what APIs to use. You may also find looking for an online groovy programming useful as this will teach you the groovy language which…

Hi Alexander, This error is a static type checking warning which indicates that the script does not understand the issue key and this may be due to the fact that you specified this before the post function which creates the issue meaning it may not be able to understand the issue key. Could you please try using the example…

Hi @Monique vdB - Could you please check why I have not recieve the Summit September badge even tho I participated in the tagged summit threads. Thanks Kristian

Hi Alexander, Unfortunately you cannot create the link under the same command as you will need to get the issue key for the created issue after the post command has completed and you will need to call the rest API below in order to create an issue link. /rest/api/2/issueLink I have created a sample post function script…

Hi Alexander, Can you please try looking at the example code which we have which shows how to create issue links and use this code inside of your script to create the issue links. You can access this example code by adding in a Run Script post function and clicking the examples link below the code box and then the Link…

Hi Alexandar, Thank you for your question. Can I please ask if you are trying to clone an issue and link the cloned issue to the original issue during a workflow transition? If this is the case then we provide a built in workflow postfunction inside of ScriptRunner for Jira Cloud called Clone Issue which is described…

I have re added this as an answer below. Regards, Kristian

Hi Asha, Thank you for confirming this. I can confirm that to set the value for a field which is not on screen that you will need to override the overrideScreenSecurity query paramater in the Rest call where you are setting the field and this will require the Script Listiner to be ran as the ScriptRunner Add On user. We…

Hi Asha, Thank you for confirming that the issue has been resolved. Could you please accept this answer to mark it as correct and help others find it who are searching for a similar question in future. Regards, Kristian

Hi @Cameron Deatsch, I missed this discussion on Monday but had a question if you are still able to answer it. My question is that for Jira Cloud there is a Service desk report gadget which allows you to display you custom service desk reports on a standard Jira dashboard and this is really useful to view custom reports…

Hi Andres, Thank you for your question, I can confirm that Project Configurator does not execute any write operations to the database and only executes select operations to extract data. We also notice that the H2 database is only an evaluation database which runs completely in memory so it could be affected by other…