Tibor Hegyi [META-INF] Atlassian Partner

Hi Kristen, Please create a template based on the Issue Updated JIRA template (you can select it in the dropdown when adding new templates). Use this template it in the Email This Issue postfunction or event notification. It will show all fields as diffs like you described. Or do you only need to have the status as…

Hi, This kind of diff view of changed attributes could be rendered as below (I have extracted this from the JIRA email template) Tibor #if ($changelog)<table class="keyvalue-table"> <tr> <th>#text("template.change.by"):</th> <td> #if ($changelogauthor) #authorlinkkey($changelogauthor.key $linkstyle) #elseif…

Hi Patrick, JETI does not support it out of the box. Here is the feature request on the matter: https://metainf.atlassian.net/browse/JETI-1432 However, workaround solutions may be implemented. Emails sent upon transitions with links pointing to the Satisfaction endpoints. You should be able to build such a template and…

Hi OIga, there are a couple of ways to achieve this. * use JIRA features only: * create a custom event type in JIRA * edit the workflow transition to fire this event * configure recipients of the notifications when this event occurs in the project's notification scheme * Use Email This Issue add-on* It has a post-function…

Hi Manney, Unfortunately JIRA cannot provide this for you. Only addons can. One is our Email This Issue for JIRA Cloud: https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue/cloud/overview This can deliver notification emails to email addresses, added to a custom field that serves as watchers for…

Just wanted to write this exactly maybe a better option is .* which makes the character optional.

Hi, JETI can initialize or update issue field or custom fields when an email is processed. Please see the related documentation page: https://www.meta-inf.hu/display/PLUG/Field+Contexts Does it help you? To search for issues created by email you can do the following: * Either use a JETI JQL function (details…

Hi Michelle, Notifications on Issue Closed and Issue Resolved are sent only if these events are fired. JIRA does not fire them automatically, you must incorporate them in your workflow. E.g. if you have a workflow with a transition that closes the issue, you must make sure the transition has a post function that fires…

Rose, we have created a ticket for you: https://metainf.atlassian.net/browse/JETI-178 Please watch it to get updated on the progress. We are adding support for Select, nFeed and Calculated fields soon. Tibor

Hi Rose, I'm afraid it will not work as of now. JETI looks up Text custom fields. Probably the Calculated Text is not derived from JIRA's Text field types. Tibor

Please find the detailed answer here.

Hi Carsten, yes, in JETI 5.1.3 you have the embedded template editor. Please create your custom templates by copying the file content in the template editor's field. Then assign the templates to projects/issue types in the Context tab. (You can leave the project or the issue type attributes empty in a context to define…

The fact that the mail item appears in the mail queue means that email this issue could build the email and place it on the queue for delivery. I suppose your SMTP server were not able to deliver the email because of this. I recommend you get to Outgoing Mail page in JIRA and send a test email to this address. It will…

Hi Quintin, noone has ever reported this yet. Where is the ampersand relevant? In the email subject or body? I'll try to reproduce it and fix it quickly. Tibor

Aaron, While I understand Nic's arguments and agree with them mostly, I know that reality may be different. In many cases I can see that teams do not rely on the notification emails, but history, activity streams and statuses in the issues. Lots of teams tend to ignore emails if there are many. A good level of granularity…

this does not seem to be possible out of the box. However there are some plugins that come to rescue: * https://marketplace.atlassian.com/plugins/org.swift.jira.clone-plus: it clones comments but commercial. * ScriptRunner: you can do a lots of things with running scripts. Cloning issues with comments may be possible too…

There are few limitations of Share, I name two here: - email does not contain issue attributes but a link to the issue in JIRA. Therefore the recipients are implicitely limited to non-JIRA users, however Email This Issue can happily send issue emails to non-JIRA recipients. - you cannot bind Share emails to Issue Events or…

Hi Derek, I have replied to your review on the Marketplace but I quote my reply here so that others may easier find it: User numbers always reflect the JIRA license level. If you have a 50-user JIRA license, you must purchase a 50-user license of this add-on because the license levels of the host product and the add-on…

Hi Christopher, can you please explain the situation you are experience? Just tested now, and it worked fine. To test custom events, create the events in JIRA and make sure you have a workflow transition that fires the custom event. Set up notification rules for this event and also make sure that JETI Notification is…

In the meantime a specific, detailed tutorial is available for setting up notifications: http://www.meta-inf.hu/wiki/display/PLUG/Setting+up+Customized+Notifications

Hi Tomas, I'm here to help. I have seen your direct email and will reply to that one. Tibor

Isn't it possible that your Mail Handlers's Bulk attribute is set to Ignore and the emails sent from service-now may be recognized as Bulk by JIRA?

Hi Christian, please look at this page to find the necessary command line parameters: https://confluence.atlassian.com/jira/setting-properties-and-options-on-startup-120007.html -Datlassian.mail.senddisabled -Datlassian.mail.fetchdisabled -Datlassian.mail.popdisabled Set to 'true' to disable mail. In Linux setenv.sh, there…

Hi, Please note that JSD notifies customers via its own notification system, while the Notification Scheme (and Helper) controls notifications for JIRA users (agents, collaborators). JSD Notifications may be turned on/off, in Administration / Applicaitons / Service Desk / Configuration. Is JSD notification enabled?…

Thank you, then we have a different problem I think. Cheers,Tibor

Hi, Could you solve this somehow? I'm experiencing the same issue but with all plugins in a confluence site. Tibor

Hi, If standard event notifications are enough, you can select the user picker field in JIRA's Notificaition Scheme as shown in the docs. If you want to further customize notifications (with custom templates, external recipients, etc), you can use plugins like Email This Issue. Tibor

Hi Jacques, please open the Configuration tab, scroll to the bottom of the page and tick the option: "Enable BCC recipients". This will make sure that you can enter BCC recipients in the various screens. Tibor

BCC support is implemented, and will be released soon in 5.3.

Hi Jacques, BCC is coming soon, please watch this issue to get updates on the progress. Regards, Tibor