Tibor Hegyi [META-INF] Atlassian Partner

Hi there, Reboot is sometimes needed when you upgrade UPM in JIRA. I have seen it multiple times. Installing a plugin normally does not require you to restart your instance. I hope JETI works now correctly in your environment. Tibor

I suppose the problem is that Michael wants to have mike@... as the reporter of the new ticket. JIRA Service Desk will set the sender as the reporter. I think it may need some tweaks or a custom handler or an addon. Michael, Can you please confirm my assumption or explain your intention in more details? Do you also want to…

There is an addon that reveals all the secrets of Confluence permissions and restrictions: https://marketplace.atlassian.com/plugins/hu.metainf.plugin.confluence.ultimate-permission-manager/server/overview It allows you to verify who can or cannot see what (spaces, pages, restricted pages) and understand the "why" as it…

Hi Andrew, is this issue still open? Can I help you with it? Tibor

Well the order of the postfunctions can be set by the admin who configures the workflow. So you can move the functions up and down. 

Where is the "postfunction changes assignee" in the list of post functions? It should be before "Update change history for an issue and store the issue in the database." Is it the case?

An alternative to plugins is the feature in JIRA. When you create a project, the project type selector dialog has a link at the bottom: "Create with shared configuration". If you choose that, you can select a source project to base your new project on. You can this way set up template projects, or simply select on of your…

Hi, I have missed your question, sorry about that. Incoming emails: they are added as comments if the JIRA/JETI handler processes them. Emails creating new issues will not be added as comments to the same issue. Outgoing: you can configure JETI to add a comment for outgoing emails when you send emails manually or doing…

Hi, Email This Issue has a mail handler that do this for you. You can implement custom email lookup and have issues with the same Subject treated as the same. E.g if an email comes in and there is an issue with Summary equal to the email subject, you can make the issue commented instead of creating a new issue. See details…

Hi Morten. You specified the "Sender field" in the JETI Mail Handler configuration. This field is filled by the "Email This Issue Auto-reply Mail Handler" that you must configure for your incoming emails. This means you must both configure the Mail Handler with the Sender field AND set up the mail handler that will save…

Hi Katherin, I have not seen any multi select custom field being populated from lists in a confluence page. However what might easily work is that you define the individual deployment environments in separate pages (e.g child pages of a page or pages with label "Environment", etc ) and you use Confluence Page Links (the…

I don't think there is. You must remove the step property from the workflow to enable editing of the Closed issues.

Is there any specific reasony you want to updated tickets in the database? Don't you want to enabled editing closed issues? This way you can edit the issues normally. Or you can add a transition to the Closed status. The transition could have a screen with the Priority field on it or you can add a post function to this…