Tibor Hegyi [META-INF] Atlassian Partner

Have you tried to save this query by an agent as a filter and subscribe the managers to it? I guess that JIRA will check this too, but if not, it may work then.

Paolo, have you checked the filter backing the board? Does it contain a single project or multiple projects? Does it perhaps exclude these epics? Have you created the epic from inside the board or via the main Create button? Can you find the epics in the Issue Navigator as veera suggested? Isn't it possible that the epics…

Sorry just saw, you are on JIRA Cloud, Email This Issue is not yet available in the Cloud. Will be in a few weeks though.

Hi, I think you can create a scriptrunner event listener that can investigate the issues and raise custom events. You can have two custom events with notifications configured for the separate sets of recipients. Scriptrunner can then delegate the regular issue events to these custom events so notifications will be sent to…

If for any reason ScriptRunner is not enough, you can try Email This Issue (also paid-for) that has built-in support for a full featured email postfunction which you can use to flexibly specify recipients, email templates and add attachments to the email.

Hi Joe, The support staff needs to access all projects to create issue in. How would the initial project list would work? What if a project not in the initial list is needed? If the case is that despite the dozens of project, they will create the majority of issue in a few, you may be able to set up shortcut links. -…

Hi Jérôme, Is it still an issue? Comments are added if you don't bypass them. Isn't it possible that the "Bypass comment" option is set and used when you send emails? Tibor

Hi Bruce, Are you sure that all the comments were added via email? Can you see any related errors in the logs? Can you please open the JETI handler and check if there is a red counter? this is an error indicatator. See details here: [https://www.meta-inf.hu/x/wYFRAg] Regards, Tibor

Hi, just to make it clear. Do you want to send the email even if they do not create the issue due to leaving required fields empty? At least this is what I understand. I believe this is not possible because JIRA does not complete the Create transition as the validator blocks it. This means the post functions are not…

Hi, if you test notifications with your internal account, please change your profile settings from "my changes: do not notify me" to "my changes: notify me". Email this issue respects this setting. Does it help? Tibor

"I don't think JETI will actually do this, JET deals wiith manually generated outbound notifications only." No, this is not true :-). JETI can send automated outbound email notifications from workflow transitions and upon Issue Events using JETI Notification Schemes. Find more details in the JETI documentation about the…

David, please check the Field Configuration configured for your project. Timetracking fields may be hidden in the field configuration. Is the field added to the screen you use for editing issues? Please check Project Administration / Screens to see which screen is used for editing and make sure Timetracking is added to it.…

Hi, unfortunately, it is not possible for JETI to detect this. It dispatches the email to the SMTP server and returns. There is no further control of what happens to the email itself. It may travel through various mail servers until it is bounced back as undeliverable. The bounce message is sent to the sender of the…

Hi, Email This Issue is in the marketplace. Feel free to contact me with questions. Tibor

Hi Fernando, you purchase the license after your JIRA users not after your non-JIRA users. E.g. If you have up to 10 JIRA users but 500 non-JIRA users, you pay 10 USD. If you have 500 JIRA users but 10 non-JIRA users, you pay 400 USD. Tibor

Hi Fernando, our plugin Email This Issue can be easily configured to notify non-JIRA users upon issue events, including Issue Commented. I recommend you read through our docs or contact us in email for details. Regards, Tibor

Hi, Email This Issue is coming to Cloud shortly, we are going to release around end of June. if you cannot wait until then, I recommend you try JEMH Cloud. Tibor

Hi Kenneth, Yes, this is possible. In you JETI config, you must have Contexts setup. In the contexts, you can find attributes called "From Address" and "Sender Name". Now you have two options: * Create a separate context for your projects and configure from address, sender name with the values for the projects * If you do…

Hi, we are releasing a solution for this problem. please follow this issue: JETI-941 Tibor

Is it a JIRA service desk project? If so, service desk automation could be source of this. Or JIRA automation actions may update the issues as well. Other than the above, I have no idea unfortunately. Maybe one more to contact Atlassian support. Tibor

Hi Zoltán, Don't you have any automations configured in your JIRA instance? I specifically think of custom event listener implemented with Script Runner that may update the field? Or any ScriptRunner Behaviour script in the frontend? Or workflow transitions with a post function setting the field to the current date and…

Hi, By default, JIRA handles the issues and their subtasks as individual entities with a lifecycle independent of each other. This includes event notifications. When a subtask changes, notifications are not sent to parties interested in the parent issue. However, there is an addon that can notify you when a subtask or a…

Hi Esteban, Email this issue does not use Jelly at all. Email templates are HTML combined with Velocity markup. To be honest, I don't fully understand what you would like to do. Perhaps when you send an email, you want to hide information in the email based on the recipient? Tibor

Hi David, In your case it means that your clients will still be able to send emails and JIRA or JETI will be able to process them. Your mail handlers must be setup with a default reporter. The default reporter needs to be a user with permissions to create issues or comments in the project. If a client sends an email,…

Email handling is part of JIRA out of the box, you don't need to license it separately. Email This Issue's email handling capabilites go much beyond what JIRA can do and add a lot more functionality. There is a comparision this in this page: https://www.meta-inf.hu/display/PLUG/Email+This+Issue+Features

Nic is right, JIRA cannot do it for you. You either develop your own mail handler, or use Email This Issue a JIRA add-on that can do this for you. If you need more information on how exactly it works, please let me know. Tibor

Hi, An hour ago I asked the same https://answers.atlassian.com/questions/41464335 So I'm eager to understand what's wrong, but it now sounds like a more general issue. Tibor

Hi Tymoteusz, JIRA email customization is a restricted feature in JIRA Cloud, this means you cannot tweak JIRA email templates. You'll need to use an addon, such as Email This Issue for JIRA Cloud that allows you to create customized email templates and include the comment history in the template (additionally to any…

Hi, if you have jira server, you can find the templates in the file system. Find details in the docs:https://confluence.atlassian.com/jira/customizing-email-content-185729653.html

Hi Robert, please go through this page in the docs: https://confluence.atlassian.com/adminjiraserver071/managing-project-permissions-802592442.html Schedule Issues is mentioned in the list of permissions. Tibor