C.Faysal {CFcon}

Update: What's new since v4.0.0 * Native Rank Sync - calculated ranks can now be synced directly to Jira's native board order. Team boards stay aligned with portfolio priorities after every sync. * 3-Level Hierarchy - rank inheritance across Epic, Story, and Sub-task with unique sub-ranks per level. * Full JQL Swimlane…

in Rank Cascading for Jira - closing a gap that's been open since 2018 Comment by C.Faysal {CFcon} March 25

Great article thanks @Artem Taranenko

in The Three Pillars of Effective Jira Governance Comment by C.Faysal {CFcon} March 21

Well it worked, the app made it through the Review process and is now available for free https://marketplace.atlassian.com/1506695588

in How do you handle SEN / license validation in JSM today? Comment by C.Faysal {CFcon} March 18

Hi @Martin Hirsch Das Gute zuerst: du machst nichts falsch. Rovo lässt sich schlicht nicht self-service entfernen - das ist ein bekanntes Problem (ROVO-144), das viele trifft. Der einzige Weg führt über den Atlassian Support: admin.atlassian.com, dann Support, Account & billing, Organizations - dort explizit erwähnen dass…

in Organisationen löschen Comment by C.Faysal {CFcon} March 17

Hi @tylerlares93 check this community post hope thie helps you ragards

in I want to delete my account and Atlassian isn't letting me Comment by C.Faysal {CFcon} March 14

Hi Muhammad, the field you're looking for is still listed as Project in the Work Item Statistics gadget - Atlassian hasn't updated the label there yet to reflect the September 2025 terminology change (Projects → Spaces). So no need to wait - just select Project from the Statistic Type dropdown and it will group your work…

in Transitioned to cloud but field Space is not visible in dashboard gadgets statistic type Comment by C.Faysal {CFcon} March 13

Ok i ran a quick test for you without Scriptrunner addon. plain API calls Here's a working step-by-step example using the JSM REST API to create requests on behalf of a customer: Prerequisites: - You need an Atlassian API token (create one at https://id.atlassian.com/manage-profile/security/api-tokens) - Your account must…

in Requests raised on behalf of customer not visible in their requests? Comment by C.Faysal {CFcon} March 12

Just to add a native option: since square brackets genuinely aren't indexed in JQL, one clean long-term fix is replacing the [TEST] prefix with a label instead. Labels are fully indexed and you'd get a simple: <span>project = XYZ AND label != TEST</span> If changing the naming convention isn't an option, Bartek's regex…

in Filtering item starting with [TEST] Comment by C.Faysal {CFcon} March 11

Hi @Kaisha Billings Yeah, you read that right — it's a frustrating limitation that's been around forever. Requests created from the agent view won't show up under the customer's My Requests, even if they're set as the reporter. If you have ScriptRunner installed, I'd try a different angle: instead of creating the ticket…

in Requests raised on behalf of customer not visible in their requests? Comment by C.Faysal {CFcon} March 11

Great question! To address both points: Assets for cascading/related fields Yes, Assets can model hierarchical relationships and are queryable via automation using AQL. But it's a significant architectural shift: you move from simple select fields to object references, which adds complexity around schema design and…

in Cascading fields: automation question Comment by C.Faysal {CFcon} March 11

100% agree with @Benjamin To help narrow it down, could you clarify a few things? * How are you triggering the automation? Is it a manual "Run rule" button on the issue, a transition button, or something else? * Where exactly are you triggering it from? From the issue detail view or from a queue? * Does the audit log…

in Automation Applying to Wrong Tickets Comment by C.Faysal {CFcon} March 10

i figured this is not possible to share due to "security" complains when attempting to store your own MPAC API token in a forge app. this must be the reason this was solved by switching to a Connect solution any idea if Atlassian plans to update the OAuth strategie on marketplace API? regards

in How do you handle SEN / license validation in JSM today? Comment by C.Faysal {CFcon} March 9

Thanks! Great to be part of such an active community – always learning something new here.

in High Fives for our wonderful community! 🌟 Comment by C.Faysal {CFcon} March 6

Happy to share more, @Artem Taranenko I ended up building separate Forge apps because the migration pain points don't really overlap: Alchemist for Jira handles the script conversion side. It takes ScriptRunner (Groovy) and Power Scripts (SIL) and runs them through a pattern-based engine that converts what it can…

in Taming the Automation Jungle: Auditing Jira DC Before Cloud Migration Comment by C.Faysal {CFcon} March 5

Thanks @Elena_Elevatic ! Broken links are definitely one of those silent post-migration headaches. And it doesn't stop there: custom URLs from governance policies, space migrations between Cloud instances, or just organic link rot over time. The scanner covers all of that. Glad the article resonates — if you ever run into…

in What Nobody Tells You About Broken Links After an Atlassian Migration Comment by C.Faysal {CFcon} March 4

Hi @Oliswa Accom Jira doesn't delete issues on its own, and only project admins or Jira admins can delete them manually. If issues seem to have disappeared, it's almost always one of these: Moved to another project. The issue key changed. Use JQL across all projects: summary ~ "your search term" or text ~ "your search…

in How do I locate missing tickets? Comment by C.Faysal {CFcon} March 4

Great write-up, @Carol Low . The questions in this thread tell the real story — admins managing large instances need to understand the impact before it lands. For admins who want to start preparing now without joining the Beta, I'm building a Field Scheme Readiness check into my app - previewing which schemes exceed the…

in Say goodbye to field configuration schemes and hello to the future of Jira Comment by C.Faysal {CFcon} March 3

Hi @Sadhana_Easy Agile , thanks for the thoughtful response! You're right that this is a real pain point for scaled organisations. Where I'd push back slightly is on the framing. I think it's actually two distinct problems that need different solutions: 1. Coordination & Communication - "Why does this work matter?" That's…

in How do you actually keep Epic ranking in sync with your teams? Comment by C.Faysal {CFcon} March 3

Hi @Stephen_Lugton , That's a really valuable observation and honestly one that doesn't get discussed enough. I think the distinction matters between tooling that makes decisions for people versus tooling that makes existing decisions visible. What you're describing sounds like the former: the structure replaced the…

in How do you actually keep Epic ranking in sync with your teams? Comment by C.Faysal {CFcon} March 2

Hi @Stephen_Lugton , Thanks for your input I appreciate you sharing how you approach this in your organization. I agree that in many setups alignment is primarily achieved through refinement and sprint planning, with the PO translating portfolio priorities into team backlog order. That works well when communication cycles…

in How do you actually keep Epic ranking in sync with your teams? Comment by C.Faysal {CFcon} March 2

Good writeup, @Artem Taranenko . Your Bucket 2 is where I've spent most of the last 12 years as an independent Atlassian consultant and it's even messier than the article suggests. A few things I've run into that might be worth adding: The ScriptRunner/SIL conversion problem isn't just "rewrite your scripts." And it's…

in Taming the Automation Jungle: Auditing Jira DC Before Cloud Migration Comment by C.Faysal {CFcon} February 27

Hi @Alexander Ziegltrum , interesting thread. And respectfully disagree with the "not possible" verdict above — it absolutely is, it just isn't straightforward. I had the exact same requirement at a client. Board position into a custom number field, cascaded down to linked issues in other projects where dev teams organize…

in Automatically sync Kanban board position to custom field for ranking and sorting Comment by C.Faysal {CFcon} February 27

Thanks for sharing! Having consolidated down to 2 permission schemes is already a great foundation – that puts you ahead of many organizations I’ve worked with. Would be curious – when you locked down those inactive projects, did you also clean up their underlying configurations, or just restrict access? cheers

in The Configuration Debt You Are Missing in Jira (DC or Cloud) Comment by C.Faysal {CFcon} February 27

Thanks @Arkadiusz Wroblewski appreciate the feedback! And yes, the native Product Links repair should always be the first step. I mentioned it in my comment above for exactly that reason — both tools complement each other. The scanner picks up where the native repair stops: free-text fields, remote links, key changes, and…

in What Nobody Tells You About Broken Links After an Atlassian Migration Comment by C.Faysal {CFcon} February 27

I published the Confluence Version of this one too Note: Atlassian does offer a built-in Product Links feature in admin.atlassian.com for updating links after migration. It works well for standard migrations performed via the Cloud Migration Assistant. Legacy URL Scanner covers the cases Product Links doesn't reach —…

in What Nobody Tells You About Broken Links After an Atlassian Migration Comment by C.Faysal {CFcon} February 27

Great guide, @aradu — and I appreciate that you're calling out this topic as an ongoing practice rather than a one-off task. I've been doing Jira administration and migration work for 12+ years, and instance hygiene has always been the part that gets deprioritized until it hurts. A few things I'd add from the trenches:…

in Jira Instance Cleanup Guide - Fields, Spaces, permissions, and tooling Comment by C.Faysal {CFcon} February 26

Great article, @Kinga_Getint! Point #1 about configuration bloat really hits home – after 12 years of consulting on enterprise Jira instances, I'd say this is the single biggest source of admin pain. Hundreds of custom fields nobody remembers creating, orphaned screens, duplicate workflows... and no safe way to tell what's…

in Top 7 Jira Admin Mistakes That Cause Jira Issues and How to Fix Them Comment by C.Faysal {CFcon} February 26

After Server or Data Center to Cloud migrations, broken links are often caused by legacy base URLs still embedded in issue descriptions, comments, custom fields, or Confluence page bodies. These are not always fixed automatically, especially when issue keys changed or tiny URLs were used. We built Legacy URL Scanner for…

in Issue links broken after Jira Software migration to cloud Comment by C.Faysal {CFcon} February 15

Jira's Rank (LexoRank) only defines relative order within a board and is not persisted as a usable numeric position. It also does not propagate across hierarchies or projects. We recently released Rank Cascading for Jira, which calculates a deterministic numeric backlog position and writes it into a Number custom field.…

in Auto ranking based on priority Comment by C.Faysal {CFcon} February 15

Hi Romain, unfortunately that is no option. but i can help you finding the default file that came with the image you may try this cmd helm show values atlassian/confluence if this presents you a bunch of yaml code you simply route the output into a local file helm show values atlassian/confluence >…

in can someone please explain why scaling the statefulset doesnt work as expected? Comment by C.Faysal {CFcon} June 2025

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