Peter Van de Voorde

Hi Aris, Did you get any errors when sending the email? And why don't you simply add the timetracking.vm to your email template?you can find in the field directory under the html/includes directory tree in your email templates folder.Best regards,Peter

in email issue total time spent Comment by Peter Van de Voorde January 2014

I don't think Jira actualy keeps a record of this. You could use a hidden field and fill this in automatically during your workflow transition. This field could contain the username of the creator. Then you could filter on this field. Just an idea.

in Find Jira's created by a user Comment by Peter Van de Voorde April 2013

Hi Jan, This should answer your question : https://confluence.atlassian.com/display/JIRA/Emailing+an+Issue Best regards, Peter

in Which permission decides if a user sees the "share this issue" button in JIRA? Comment by Peter Van de Voorde January 2014

Hi Michel, It shouldn't be a problem. Those are automatic backups and exports. best regards, Peter

in Safe to delete file in the /var/atlassian/application-data/jira/export folder Comment by Peter Van de Voorde December 2013

Jan, This will not work, because the HTML macro is severly limited in Confluence OnDemand (for security reasons). Best regards, Peter

in Turn Off comments on specific Confluence page Comment by Peter Van de Voorde December 2013

Hi Terry, This should answer your question about requirements : https://confluence.atlassian.com/display/JIRA/JIRA+Requirement Best regards, Peter

in A naive question. We recently subscribed to JIRA and JIRA Agile, and I am the admin person asked to get us onto a web hosting service. Could someone please tell me what specs I need to ensure that new hosting company provides so that we can use JIRA? Comment by Peter Van de Voorde September 2014

Jenjira, this problem is caused by the fact that if you exclude these issue certain of your last sprints don't have any issues at all in them. See here for similar problems : https://jira.atlassian.com/browse/GHS-7250. You might be able to change your filter back so that there is a least one issue in each sprint. As the…

in How can we exclude stories closed with resolution "Won't Fix", "Duplicated", "Not Reproducible" and "Incompleted" out of Scrum Board's Velocity and Sprint Report , or Agile Classic's chart board? Comment by Peter Van de Voorde October 2013

You can always try to exclude stories with those resolutions from the board filters. I don't know ifthat will help. Best regards, Peter

in How can we exclude stories closed with resolution "Won't Fix", "Duplicated", "Not Reproducible" and "Incompleted" out of Scrum Board's Velocity and Sprint Report , or Agile Classic's chart board? Comment by Peter Van de Voorde October 2013

Hi Anelisa, The only way to know in a Cloud instance is to ask the people from Atlassian Support: https://support.atlassian.com Or you could download a full backup of your Confluence instance and unzip it locally to check this. Best regards, Peter

in How do I check the size of a folder (with attachments) created on Confluence? Comment by Peter Van de Voorde June 2015

Hi Rahul, As explained here: https://confluence.atlassian.com/display/SERVICEDESK/How+JIRA+and+JIRA+Service+Desk+Work+Together The current mapping between JIRA Service Desk and JIRA projects is 1 on 1. So you'll need to create multiple projects in JIRA. Do keep in mind that anybody who is using the customer portal will…

in Is it possible to create multiple customer portals under single JIRA project? Comment by Peter Van de Voorde May 2014

Hi Stefan, Can the information on this page answer your question? https://confluence.atlassian.com/display/DISC/Confluence+Section+508+Accessibility+Compliance Best regards, Peter

in Barrier-free access: does Confluence support usage for users with no or bad eyesight? Comment by Peter Van de Voorde November 2013

Hi Liwei, If the fields are only viewable on the view screen (the screen associated with the view issue action in your Screen Scheme) and not on any other screen (except the screen associated with the Create issue action in your screen scheme) they can not be edited. Best regards, Peter

in Set particular custom field read only Comment by Peter Van de Voorde November 2013

Hi Liwei, If you only add those field on the issue create screen and don't add those fields to the edit screen in or any screens you use during your workflow they should not be editable after doing an issue creation. Best regards, Peter

in Set particular custom field read only Comment by Peter Van de Voorde October 2013

Hi Silviu, No there is not, you could use confluence for your definition of done and your sprint goals. Or just hang a big banner in the office :) Best regards, Peter

in Sprint goals tab Comment by Peter Van de Voorde October 2013

The two options are just 2 transitions from your "In Test" status to other statusses in your workflow. Your "restest pass" will go to the "closed" status and your "retest fail" might go to a "Failed test" status. You can edit the transitions to automatically close and resolve the issue when pressing the "retest pass"…

in bug status "Retest pass" or "retest fail" Comment by Peter Van de Voorde April 2013

Hi Claudia, You currently can not change the customer portal so it will show other issues than those created through the portal. Some more information : https://jira.atlassian.com/browse/JSD-55 https://jira.atlassian.com/browse/JSD-129 Best regards, Peter

in Can a user see additional issues based on security level in the customer portal? Comment by Peter Van de Voorde May 2014

Take a look at the Issue Collectors, those are a very easy way to add issues from other applications. https://confluence.atlassian.com/display/JIRA/Using+the+Issue+Collector Best regards, Peter

in passing issues automatically Comment by Peter Van de Voorde January 2014

Hi Milap, Normally Jira will automatically create all users it doesn't now (it will create them in the Interal Jira User Directory). You could also migrate your users from Telelogic to your LDAP and then synchronize your User Directory in Jira, that might help. Another way is to replace all references to your old Telelogic…

in User Migration from Different Defect Tracking Tool Comment by Peter Van de Voorde October 2013

Yes all groups will show up in each application. But only the people who can actually log into your application count towards your license limit. Best regards, Peter

in What is the best way to configure directories in Crowd? Comment by Peter Van de Voorde August 2013

You could create a custom field of the type Single Version Picker. That will have the same functionality and will have the name Sprint Version Number. More information can be found here : https://confluence.atlassian.com/display/JIRA/Adding+a+Custom+Field Best Regards Peter

in Change Fix Versions label to something else Comment by Peter Van de Voorde May 2013

Hi Gilad, It seems we have the same problem in our On Demand instance. Did you already notify atlassian support, Best regards, Peter

in Filter List View Comment by Peter Van de Voorde October 2013

Hi Ricardo, Can you please take a look in your atlassian-jira.log file to see if there is more information to be found there. You can find the log file in the log directory of you jira home directory. Best regards, Peter

in Sla error in help desk module Comment by Peter Van de Voorde June 2014

Kamal, Is it only for Jira Client that you get this message? Because Jira Client is actually a desktop application, I would assume that this message simply indicates that you can now download it to your desktop. And I don't think you can dismiss it for everybody I'm sorry. Best regards, Peter

in Want to remove message from header of jira dashboard which is coming after installing valid license for a plugin. Comment by Peter Van de Voorde October 2013

That kind of messages is only shown to the Jira administrator users. So it should never appear for all the other users. Best regards, Peter

in Want to remove message from header of jira dashboard which is coming after installing valid license for a plugin. Comment by Peter Van de Voorde October 2013

Hi, Just take a look at this KB article: https://confluence.atlassian.com/display/JIRA/Configuring+Issue-level+Security Best Regards, Peter

in How do we set issue level security on jira Comment by Peter Van de Voorde May 2015

Hi Aaron, Take a look at this answer : it might help you. https://answers.atlassian.com/questions/81746/why-does-bamboo-throw-an-exception-when-attempting-to-configure-use-of-jira-user-repository Best regards, Peter

in Linking Jira user repository to Bamboo 5.2 Comment by Peter Van de Voorde December 2013

Hi Aaron, You should be able to simply use your own username and password (if you are an admin user). Other wise you'll need to create a user in Jira specifically for Bamboo to use when connecting to Jira and vice-versa. Best regards, Peter

in Linking Jira user repository to Bamboo 5.2 Comment by Peter Van de Voorde December 2013

Did you try to just drap it out of your sprint onto the product backlog, That works for me. Best regards, Peter

in Agile: moving a user story from sprint to backlog Comment by Peter Van de Voorde October 2013

I didn't think about how having multiple planned sprints would impact that problem, good solution.

in Agile: moving a user story from sprint to backlog Comment by Peter Van de Voorde October 2013

Hi Werner, I just tried it (drap it from the active sprint in the plan view to the product backlog) and that seems to work, but only for issues that are still in the first column of my scrum board. Did you already work on the issue that you want to remove from the sprint? Can't you just simply close the sprint with the…

in Agile: moving a user story from sprint to backlog Comment by Peter Van de Voorde October 2013

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