Peter Van de Voorde

Did you try it with an Email Address that's not part of your company (a gmail for example)? It might be that those notifications emails are purged by your company's firewall or spam filter. Best regards, Peter

in Notifications or alerts for comments etc Comment by Peter Van de Voorde January 2014

Hi Hannah, With tagging in comments I assume you me mentioning use the @<usernam> macro. Confluence provides this feature in it's notifications and this can be integrated with JIRA. But normally this should work in a stand-alone JIRA also. Did you file a support ticket with Atlassian Support? http://support.atlassian.com…

in Notifications or alerts for comments etc Comment by Peter Van de Voorde January 2014

Hi Marc, Which version of Jira do you use ? Best regards, Peter

in Unable to change the owner of a filter Comment by Peter Van de Voorde October 2013

Hi, You should download the image from the web and attach it to your page. Then replace the image in your page with the attached image. Now try again. Best regards, Peter

in Images are not displaying in exported PDF Comment by Peter Van de Voorde June 2014

This is seems to be a known issue explained here : https://jira.atlassian.com/browse/CONF-27021 maybe you can vote it up and watch it, it seems you currently have to ask support to be added as a space admin

in Confluence administrator cannot admin a space? Comment by Peter Van de Voorde July 2013

Hi Vedad, Which version of confluence are you using? Do you have this problem for all spaces or only for one of the spaces in your confluence instance? Best regards, Peter

in Confluence administrator cannot admin a space? Comment by Peter Van de Voorde July 2013

Hi Ayelet assignee changed ON 'yyyy/MM/dd' TO currentUser() Should help you out (for example : assignee changed ON '2013/12/10' TO currentUser() ) Best regards, Peter

in JQL assigned date Comment by Peter Van de Voorde January 2014

Maybe a Confluence update screwed up your layout? I think you should send an ticket to atlassian support about it, they might have the answer. Best regards, Peter

in Major Layout Problems on Pages Comment by Peter Van de Voorde July 2013

Hi Juliane, Like Sana already said : you can simply remove the users group from the Permission 'Assign Issue' in the Permission scheme of your project. You could also simply remove the assignee field from your Create Screen. To find out which screen you are using for your create screen you should take a look at the Issue…

in Lock the change from "automatic" (assignee) by creating an issue Comment by Peter Van de Voorde May 2014

Hi Olvier, I have no idea why this decision has been made. But you could take a look at the following plugin to help you out: https://marketplace.atlassian.com/plugins/com.atlassian.plugins.confluence.markdown.confluence-markdown-macro Best regards, Peter

in Why doesn't Confluence use standard markup Comment by Peter Van de Voorde January 2014

Hi Serhiy, I don' think Atlassian does it for OnDemand. Maybe you can ask an expert to do it for you? : https://www.atlassian.com/resources/experts Best regards, Peter

in Does Atlassian has a service to merge 2 onDemand instances into a single one? Comment by Peter Van de Voorde December 2013

We had the same problem and the compatibility view was the culprit. Some more information can be found here : https://confluence.atlassian.com/display/JIRAKB/Compatibility+Mode+related+problems+on+Internet+Explorer Best regards, Peter

in Jira 6.0.3 - Broken layout in IE8 Comment by Peter Van de Voorde July 2013

You can define project specific email adresses in the project administration page underneath the notification options. This email adress will be used for all communication by this project's notifications.

in More than one outbound address Comment by Peter Van de Voorde April 2013

Hi Michael, As you indicate this is indeed a broad question and not so easily answered without knowing your situation and how your company currently works. As an Atlassian Expert and an ALM consultant I regularly get this kind of questions and my advice would be to search for an Atlassian Expert that can help you out in…

in Jira and Agile for small company of developers, working on different projects. Comment by Peter Van de Voorde January 2014

Hi Daniela, You could work with a 'staging' space, this is a space in which everyone can create pages and edit them. These pages are considered drafts. Once a draft is ready for review this can be mentioned in the comments for example and somebody with approval rights can check it out and if approved copy or move the page…

in Content Approval for Confluence onDemand Comment by Peter Van de Voorde August 2013

You can see differtent issue types in your backlog instead of stories, but you can indeed not see subtasks. You can see the subtasks in the issue detail on the right of your plan screen.

in Is it possible on Scrum board to see subtasks at plan? Comment by Peter Van de Voorde April 2013

Why are you using a different custom fields for your sprints? This might cause the problems. You could just use the field provided by Greenhopper.

in Few issues not showing on GH Scrum Board Comment by Peter Van de Voorde June 2013

Hi Mangesh, You'll need to put your closed state in the last column of the board. So this means the QA Completed column. Best regards, Peter

in Not able to close sprint Comment by Peter Van de Voorde April 2014

Hi Arijit, Maybe this answer will help you to create your own script to do it: https://answers.atlassian.com/questions/211477/jira-how-to-populate-a-custom-field-value-from-jira-user-data-on-create-issue-screen I don't think there is simple way to do what you're asking. Best regards Peter

in Auto Populating "Linked Issues " field Comment by Peter Van de Voorde May 2014

After some more research : no % isn't a supported wildcard, my mistake. It seems to be a known issue that you can't start a text search with a wildcard, look here for the issue : https://jira.atlassian.com/browse/JRA-6218 Could you try the following in advanced search : summary ~ "nx30*" It's wierd that my local instance…

in Summary seach is not working as expected Comment by Peter Van de Voorde January 2014

And if you try "*nx30*" ?

in Summary seach is not working as expected Comment by Peter Van de Voorde January 2014

Hi Maarten, you can use the following JQL to search on the summary using wildcards : summary ~ "%nx30%" I don't think you can set the default search function. Best regards, Peter BTW : men beste wensen voor 2014 :)

in Summary seach is not working as expected Comment by Peter Van de Voorde January 2014

Veronica, You should be able to just go to the Card Colors tab like Chris describes and use the following JQL : "Your custom field" = "Impediment Value" to turn the cards that have that custom field with the specified impediment value turn red. Best regards Peter

in How do you make your card red in greenhopper when flagged as an impediment? Comment by Peter Van de Voorde April 2013

Hi Veronica, Are you using greenhopper classic? Because I can't even find the flag and impediment functionality in the new greenhopper. Is this a custom field in your Jira? Best regards Peter

in How do you make your card red in greenhopper when flagged as an impediment? Comment by Peter Van de Voorde April 2013

Hi , Did you check your Jira log files? they can be found in your Jira Home/log directory. What do they say? Best regards, Peter

in Jira redirecting to http://jiralockederror/ Comment by Peter Van de Voorde November 2013

Hi Peter, You should first do the Manual upgrade from your current version 3.4.8 to 3.5.17. Then you can do the new upgrade procedure from 3.5.17 to 4.3.7 and then to 5.3.1. Don't forget to check if your plugins still work on the new versions! Best regards, Peter

in Recommended upgrade path Confluence 3.4. -> 5.3. Comment by Peter Van de Voorde November 2013

Hi Nidhi, The queues in JIRA Service Desk are based on JQL queries you can define yourself. So simply create the necessary queues with the corresponding queries and the issues created in the service desk will be automatically added to those queues. Best regards, Peter

in Can you please let us know how we can get queue management through JIRA. We have checked it through JIRA service desk but it is not showing how to assign an issue to various queues? Comment by Peter Van de Voorde December 2014

Hi Steve, It's ordered on status id, so you could try to recreate all states in their desired order. Or you might take a look at the following page : https://confluence.atlassian.com/display/JIRA/How+to+re-order+statuses Both seem like a lot of work for something like this. Best regards, Peter

in Column Order of new Status' in 2D Filter Comment by Peter Van de Voorde November 2013

Hi Marcel Your Balsamiq Mockup license must be for the same number of users as your confluence license. If this is not the case anymore then you will need to update your license. Best Regards, Peter

in Licence lower then User Count: No Mockups UI Button, configuration isn't available, mockups doesn't work Comment by Peter Van de Voorde August 2013

Hi Seth, You'll need to fill in the Resolution field to mark an issue a Resolved in JIRA. The resolution field is normal found on the default screen you are using to create an issue or to edit an issue. If you want to add extra steps to your workflow then this is possible using the Workflow editor. More information about…

in Mark Jira Task Resolved Comment by Peter Van de Voorde January 2014

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