Peter Van de Voorde Community Champion

Hi Werner, Which version of Jira and Jira Agile are you using? Is it an active sprint or just a planned sprint? Did you get an error message? Best regards, Peter

Hi Paulette, I would file a support ticket with Atlassian Support : https://support.atlassian.com as this is probably something only they can fix because it's in an OnDemand Instance. Best regards, Peter

Hi Christoph, This isn't possible, but you could do the opposite : attach and excell file to the page and use the Microsoft Excel macro to embed it. It will also provide you with a link to edit the embedded document in Excel. More information can be found here :…

Hi Shiva, You should upgrade to the latest version of IE , IE 8 will never be supported by the Atlassian Tools. Best regards, Peter

Hi, I think it's easier if you contact Atlassian support if it's very urgent: https://support.atlassian.com or the atlassian sales team: sales@atlassian.com Best regards, Peter

Hi Gustavo, Maybe the following instructions can help you out : https://confluence.atlassian.com/display/JIRA052/Rolling+Back+a+JIRA+Upgrade Best regards, Peter

Matt, Did you already look at these articles : https://confluence.atlassian.com/display/CONFKB/Changing+the+Number+of+Users+Synchronized+from+LDAP+to+Confluence and https://confluence.atlassian.com/display/CONFKB/Disabling+External+User+Does+Not+Reduce+Licensed+User+Count They are both about reducing your user count in a…

Hi Matt, Do you want to remove all mentions of this user (the changes made, comments made,...) ? Or only his/her access? If you want to remove all links to this user completely that's not so easy. Best regards, Peter

Christian, Could it be stored here : public.searchrequest I ask this based on this file : https://developer.atlassian.com/display/JIRADEV/Database+Schema Best regards, Peter

Hi Christian, Could you just let your user click on a favorite filter or go to a Project Overview and click for example on the All issues link? That should clear the JQL. Best regards, Peter

Hi Neeta, The easiest solution is to simply put a rule in your mailbox that copies all new mails into a 'Jira' folder and let the JIRA mail handler read this folder. If you do this you'll keep all your mails in your inbox and JIRA can just keep reading the emails. Best regards, Peter

Yes, the sla information is in custom fields and everything is in basic Jira projects, so it's possible to query it through JQL.

Hi Dave, You could ofcourse always just use a dashboard with a bunch of gadgets based on cross project JQL filters to get your reporting. It might not give you all you need, but it can already provide a lot of information. Best regards, Peter

Hi Lukas, First of you have probably configured your scrum board to use stories as swimlanes, which would explain the fact that you cannot move the second story as it's being displayed as a swimlane instead of a ticket (it's sub tasks are displayed as tickets that are part of this Story/Swimlane) If you want to get a…

Hi Simo, IE 9.0 is an old version of IE and isn't that well supported anymore. See here : https://confluence.atlassian.com/display/DOC/Supported+Platforms#SupportedPlatforms-5 You should probably use a newer version of IE or a different browser (like the message says). Best regards, Peter

Did you activate some extra logging? This looks like a dump from the Database. Best regards, Peter

Hi Paul, You could us the Update Issue Field post function to automatically assignee an issue during a transition in your workflow. But that will not give you the option to overrule it if necessary. But ofcourse you always simply assign it to somebody else once the transistion has been completed. Best regards, Peter

Hi Edward, Yes, this is indeed possible, you can even use story points for stories and estimated hours for sub tasks. That's how I do it too. You'll find all the information you need in the link provided by Timothy. Best regards, Peter

Hi Ferik, On JIRA Cloud you cannot edit the velocity templates used by the emails so this is not possible. Best regards, Peter

Hi Rahul, This is currently not possible through a simple configuration. You could try to change the templates in the JIRA Agile plugin jar file, but I wouldn't recommend it. If you want to rank your issues based on certain other fields you can also do this in the filter your board is based on. Simply replace the ORDER BY…

Hi Neeta, Search in the select box Fields to add for the Components field, that is the field you need. Best regards Peter

Hi Nivedha, You are probably trying to install this in a directory where you don't have the necessary acces rights. Did you run the installation with an admin account? Best regards, Peter

Hi David, Confluence does do versioning for it's attachments, but it doesn't do the locking mechanism you find in Sharepoint. Best regards, Peter

It looks like your server is trying to connect to the internet and isn't able to. Does your server have internet access? Best regards, Peter

Hi Matthias, This is currently not possible in Ondemand. Best regards, Peter

I have to agree with both Jobin and Nic. Seperate Jira instances might be an answer, but that's costly to maintain. Best regards, Peter

Karthik, Could you please give an example as to what you need exactly? Best regards, Peter

Hi Rahul, Sharing filters and dashboards is a global permission (it's called the create shared objects permission in the global permissions admin screen). So you could limited this to a group consisting of your projectadmins. You cannot change with whom they can share the dashboard, but you can ofcourse eductate them with…

Another nice way to visualize an issue workflow is to use a custom kanban board in Greenhopper. And then add the Greenhopper board to a custom dashboard for your users. You can play with filters, quick filters and swimlanes to give them the exact information they want in one go.

Hi Rahul, I don't think you can find private filters or change them (even as an admin). It's the responsibility of the owner to keep them up to date. You could send out an email or write a confuence page about the change you are going to make and how they can update their filters. Best regards, Peter