Peter Van de Voorde

A lot has changed between JIRA 3.13 and JIRA 6.3.13 and that class has changed with it. The error is pretty clear : the method no longer exists. And if you take a look here: https://developer.atlassian.com/static/javadoc/jira/reference/com/atlassian/jira/event/issue/IssueEventManager.html you can see alternatives. So…

in groovy script is not working in upgraded 6.3.13 while the same was working on jira 3.13 version Comment by Peter Van de Voorde July 2015

Leandro,The message from the API also indicates that the field seems to be missing.It's not because you can see the field that you can edit it. Only fields that are on the Edit screen can be edited after the creation of an issue.Best regards,Peter

in How can not change reporter in an issue even with an administration account? Comment by Peter Van de Voorde October 2014

Hi Leandro, Are you using a specific Screen Scheme for this issue type? Could it be that the reporter field is not available on the Edit Screen in this Screen Scheme? That would explain why nobody can edit the field once it has been set. Some more information about Screen Schemes can be found here:…

in How can not change reporter in an issue even with an administration account? Comment by Peter Van de Voorde October 2014

Hi Aquarius, Are you basing your swimlanes on stories or something else? Does the board sub filter filter out your sub tasks (look at the bottom of the general configuration page to see the sub filter). Best regards, Peter

in Kanban Board does not show story subtasks under the stories Comment by Peter Van de Voorde June 2014

Hi Cian, Was the Confluence license updated to 500 users? Did you also update the Team Calendars license? If not that might be the problem. Best regards, Peter

in Team calendars recently upgraded to 500 user license and now user cannot edit entries Comment by Peter Van de Voorde November 2013

Cian, Can you recheck the team calendars license in the add on management menu? If needed repaste it and submit it again. If that doesn't work you might have to clear the plugins cache as described here : https://confluence.atlassian.com/display/CONFKB/How+to+Clear+Confluence+Plugins+Cache Best regards, Peter

in Team calendars recently upgraded to 500 user license and now user cannot edit entries Comment by Peter Van de Voorde November 2013

Hi Ilya, Did you check if your Java Home is indeed filled in? You can do this easily by going to the command line and executing echo JAVA_HOME. If that doesn't return the location you would expect you can follow the steps detailed here to set you JAVA_HOME variable :…

in Installed Crowd Standalone not starting Comment by Peter Van de Voorde November 2013

Hi Susanta, Could you take a look in the bamboo log file to see if you get any error message? the log file can be found in the logs directory of your Bamboo home directory. This looks like a configuration issue. Cheers, Peter

in while creating build paln in bamboo unable to create stash repository when we clicking the configure plan button it is again going back to login page of bamboo. Comment by Peter Van de Voorde August 2015

Hi Bede, Do you have the Assignable User Permission in the project the user is creating an issue in? This is governed by the Permission Scheme of the proejct. You can check this using the Permission Helper or by simply going to the issue and trying to assign it to yourself. Best regards, Peter

in Users can't assign tasks to me Comment by Peter Van de Voorde February 2015

Hi Norbert, I think you should open an issue about this here : https://jira.atlassian.com. Best regards, Peter

in Filter navigation not correct with JIRA 6.1 Comment by Peter Van de Voorde November 2013

Christian has a good point, if you are using your Jira for other projects too be aware of the consequences of editing the core velocity files. You could of course also add an 'if statement' that checks if the issue key is from a certain project and only display the message if this statements resolves to true. But that's…

in Service feedback Message in Jira Comment by Peter Van de Voorde August 2013

Hi Samantha, By using the notification scheme in your project you can indicate that the original reporter should receive a message when the issue is closed. This message is created with a velocity template that you can find in your Jira installation directory under the following directory tree :…

in Service feedback Message in Jira Comment by Peter Van de Voorde August 2013

Hi Judd, I would take a look at this page for more information : https://confluence.atlassian.com/display/ATLAS/Federating+JIRA+-+Managing+Multiple+Instances But you'll need a new license for your new server. Best regards, Peter

in Should we buy one more license? Comment by Peter Van de Voorde January 2014

hi Steve you could try something like this : {{*/foo/\{bar\}*}} It seems to only work correctly when there is at least one more character behind the escaped "}". I would report it as a bug in https://jira.atlassian.com Best regards, Peter

in How do escape "}" character? Comment by Peter Van de Voorde May 2014

Hi Marcel, This is not possible out of the box, you'll probably need to change the JIRA source code or write your own plugin to get this to work. Best regards, Peter

in Converting issues to subtasks (vice versa) and creating subtasks Comment by Peter Van de Voorde June 2014

Mike, Are you using OnDemand or an instance you host yourself? As Rambanam points out in the comments below, this does not work for OnDemand. Best regards, Peter

in How do I enable JIRA User Server Comment by Peter Van de Voorde November 2013

you are right rambanam, that setting does not influence this problem in any way.

in How do I enable JIRA User Server Comment by Peter Van de Voorde November 2013

Hi Mike, Could it be that your external user management option in the General Configuration is set to ON ? Maybe that's causing this problem? Best regards, Peter

in How do I enable JIRA User Server Comment by Peter Van de Voorde November 2013

The answers from both Henning and Nic are correct. Either you use 2 seperate workflows or you use one workflow with multiple transitions between certain states using scripted permissions based on issue type. Best regards, Peter

in Transition Screen based on issue type Comment by Peter Van de Voorde October 2013

Hi Hannah, Where can this group change the due date? Is it during a transition in your workflow? Then the permission might be on who can do this transition (you can see this in the transition screen of your worklow). Best regards, Peter

in How to undo a restriction Comment by Peter Van de Voorde May 2014

Hi Hao, It might be that you as an administrator don't have the 'Browse Users' Global permission. You can check this in the Global Permission section of your Jira Administration. Some more info can be found here : https://confluence.atlassian.com/display/JIRA/Managing+Global+Permissions?src=search Best Regards, Peter

in Can not see my users from the user management section Comment by Peter Van de Voorde August 2013

Darrel, As this seems to be a problem related to a plugin on your Cloud instance and not something we can easily fix I would recommend you to contact Atlassian support: https://support.atlassian.com they might be able to help you out. Best regards, Peter

in Issue with Page Tree Formatting on Landing Space Home Page Comment by Peter Van de Voorde February 2015

I would recommend you to request the latest version of IE or permission to use a different browser if this is really bothersome. There is nothing we can do about the IE behavior. Maybe one last thing you could try is using a different theme for your space.

in Issue with Page Tree Formatting on Landing Space Home Page Comment by Peter Van de Voorde February 2015

Did you try it in other browsers? Do they display the same weird behavior?

in Issue with Page Tree Formatting on Landing Space Home Page Comment by Peter Van de Voorde February 2015

Hi Darren, Could it be that you are running IE 9 in Compatibility view? https://confluence.atlassian.com/display/CONFKB/CSS+Features+Do+Not+Function+using+Internet+Explorer+in+Confluence+but+Function+Correctly+on+Other+Sites Best regards, Peter

in Issue with Page Tree Formatting on Landing Space Home Page Comment by Peter Van de Voorde February 2015

Hi Mathias, If you remove everybody except yourself from the Schedule Issues Permission in your permission scheme nobody will be able to add issues to a sprint (active or not). That might be a solution. More information about the JIRA Agile permissions can be found here:…

in Active sprint - how to avoid new issues? Comment by Peter Van de Voorde March 2014

Are you working with the Jira administrator account or with the confluence administrator account? Can you edit/move the issue directly in jira with this administrator account (it could be that there are workflow restricitions or project permissions blocking you from editing/moving the issue) Best regards, Peter

in How to edit Jira Issues with Team Calendar in Confluence Comment by Peter Van de Voorde July 2013

Hi,You need to go to the Confluence Administration menu, search for the menu item 'Global Permissions' and set the option 'Use Confluence' to 'Can Use' for Anonymous Access.Cheers,Peter

in Why my customer is not able to view customer portal? Comment by Peter Van de Voorde July 2015

Please take a look at the Warning on your permission page for the Confluence Space: you need to grant the global Use Confluence permission to allow anonymous access to Confluence.Cheers,Peter

in Why my customer is not able to view customer portal? Comment by Peter Van de Voorde July 2015

Does your customer have access to the Knowledge Base In Confluence? (AKA: is is searchable and viewable anonymously ?) Best Regards, Peter

in Why my customer is not able to view customer portal? Comment by Peter Van de Voorde July 2015

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