Nic Brough -Adaptavist- Expert

I would not recommend using scriptrunner for this. A condition for "don't show this transition out of this state" is not needed, you should just remove the transitions you do not want from the workflow.

Exactly which SR function are you trying to use here? (There's a few that ask for the parameters in your screenshot, and I don't want to answer for the wrong one)

Ok, I'm afraid it is unlikely that you will be unblocked, as someone resident in Russia. There's pretty much a blanket sanction on Russia.

A lot of "core" Jira works from apps as well, and apps can't delete users when they are removed, so you may have some "hangover" users.

Welcome to the Atlassian Community! Start with a look at the system event log - that is likely to contain enough information to tell you what the problem is. If it says the service started ok, and does not capture the reason it then failed, then look at the Jira application log (<Jira home>/logs/atlassian-Jira.log) and the…

It should be, but can you show us the config of one of the chart macros?

It has not changed

It's not a "basic feature", it's a "not useful feature" in a system that is intended for collaboration - the idea is that everyone should be working with the same information, not have bits of it missing.

Welcome to the Atlassian Community! From where? And which one?

Welcome to the Atlassian Community! Moving issues is not something that should be done as part of a standard process. Move is for re-organisation, housekeeping, and for the (hopefully infrequent) times a user has made a genuine mistake in raising the wrong thing in the wrong place. Deleting issues is a bad thing to do - it…

I think there may be a bit of misreading happening here. You've said, "tie issue type to security level". Jira does security levels at the project level, not the issue type. All issues within a project have the same security-level options. If you want to tie an issue type to a security level, you need to automate some…

The problem with file:// is that it refers to a file that the machine looking at it can see. You have no way to know that the server has an identical mapping to the URL that your machine does. (And both have the required access) I've only ever seen this work once on a Windows-based system, after some expert Windows admins…

Welcome to the Atlassian Community! As we all know, the illegal invasion of Ukraine by Russia is ongoing, and many places, including Atlassian, have imposed sanctions against many Russian organisations. See https://www.atlassian.com/blog/announcements/atlassian-stands-with-ukraine I suspect you have probably been caught up…

This has nothing to do with popular apps. Why do you mention that?

Not quite true - I've managed to write a couple of apps that appear, and more that do not.

Welcome to the Atlassian Community! I think you have asked this in the wrong place. I suspect your application/service is using an Atlassian service to do issue tracking or documentation, and you have clicked on "help with docs/tracker service" instead of "help with the application/service". That brings you here to the…

Welcome to the Atlassian Community! Working with schemes needs two things: * Are you a Jira admin? (Not the project admin, you have to be a Jira admin) * Is it a Company-managed project? (look to the bottom left of the screen when you're in the project to check) Team-managed projects do not use schemes for config.

Welcome to the Atlassian Community! Do you have a question about this? A statement of what is happening is not really a conversation starter?

Yup, a secured issue is invisible everywhere (except to those who match the security level). It drops out of search, reports, projects, REST API calls, everything.

Welcome to the Atlassian Community! There is no "deactivate workflow", it's just a display. An inactive workflow simply means it is not used by any project. To "deactivate", you'd need to remove it from every project! Your last line is what the answer in your link is saying - clone the workflow, the new one will be…

Welcome to the Atlassian Community! There are some "system" users that are needed to run apps and automations. They need to be in the permission groups for the apps in order to do their jobs.

Welcome to the Atlassian Community! There is not yet a way to run SR scripts from Automation (like there is on DC), but you could set up stuff such that Automation does something that causes SR to do something, or vice-versa.

Sub-tasks won't stop you from asking questions or having a workflow that can go backwards through the process as needed. Queues work really well, but you don't need to restrict people to them - the whole point of a queue is that people know which ones they should be using. What it does do is allow you to filter things into…

Project settings allow you to select different schemes, but if you need new schemes, you will need to go to Admin -> Issues and work your way through creating new ones (I recommend copying and amending schemes, not starting from scratch!)

Welcome to the Atlassian Community! Yes. The project templates only matter at time of creation, they don't do anything else (that's the definition of a template - create something the same shape to begin with), so they're actually irrelevant here. Schemes (the configuration settings for projects) are a global list, they're…

Welcome to the Atlassian Community! Jira does not have any security below the issue level, you can't hide fields from people. On Server/DC, Tempo did actually enable you to hide worklogs, if you set it to be the primary time-tracking system. I don't know if it is the same on Cloud, but it may be worth a look.

Ok, so my guess is that * your user is a "customer", rather than a Jira user (Agent or developer). * you have implemented the approver(s) field as a user picker Customers can only see requests, they don't get to see the issues behind the requests which is where the approvers are held. But if you grant them any application…

If you do that, you will break the storage format - Confluence may not be able to work with the page at all any more.

Welcome to the Atlassian Community! I am afraid that you must have - you can not be automatically signed up for an Atlassian account, it requires that you confirm that you want one via email. If you have subscribed to any Atlassian products, then go to my.atlassian.com and check what you have. Work through anything listed…

This looks like someone in your organisation has asked a question about stuff inside your organisation. I think you're asking the wrong people here, we're not part of your organisation!