Nic Brough -Adaptavist- Expert

That is not what the documentation says. It says you run the installer for the system you want, and if you've got Service Desk or Software, Core is included as part of it. You don't need three applications either, you will get the best (and cheapest) installation from installing Jira Software and then adding Service Desk…

Where-ever Jira's home directory (data directory) is, has a directory called "logs". The first one to read is atlassian-jira.log

No, for an issue to appear in a backlog, it must be on the board. You can put multiple status in a board though, so all three boards could have a "to do" column with all the "previous" status in them.

Yes, I've not worked out a way to do this without adding apps to provide the search or field.

Atlassian will tell you about price and speed - JSD tends to be a lot cheaper (and better integrated with development processes). My main impression is that they start at different ends - Jira Service Desk does the basics of a help desk, and then you add features you need. Service Now tries to do almost everything off the…

30 days. You can extend in your my.atlassian account. A trial licence does not have any limitations in function.

No, you would need to update the security level of the issue as it moves through transitions. Post-functions would be the best place to do it.

No. I mean that you are already running Jira Service Desk, you've installed a second Jira and it won't run because you have not reconfigured it to use a different port. You must have installed Service Desk, or you wouldn't be seeing it. Why are you trying to install Core as well?

That looks like you don't have a transition screen. If you did, it would go back to it when the validator fails.

No, there's no way to do that, an admin is an admin, and that's global. You can have administrators who have no project access (although they can always add themselves) which I find really useful as it hides all the noise from me!

I'm afraid it is. Let's imagine you and I are looking at 5 things that need doing. You see one ranking for them, I see a different one. Immediately, you have nonsense because we can't agree on what the order should be. That is the precise opposite of what you want from a ranking field - your product owners only have one…

I would try the "attachments" macro to give you file lists.

It's a known flaw in Jira - whilst the sub-tasks are, of course, in the same sprint their parent is in, the field does not cascade down. So a search can't find them based on sprint. I've seen a couple of scripted work-arounds - jql functions that can search based on sprint of parent, and scripted fields that pull sprint…

AWS will still be running a Server version of the software (I don't have a high opinion of Atlassian's choices of names in some areas, as they confuse people) If you install exactly the same version of Jira Server on AWS as you have on your current servers, and use the same database, you will be able to take a backup of…

No. The strikethrough is entirely based on the resolution. Either the resolution is empty and there's no strikethrough, or it is fillled and hence there is. Note that the strike only appears in places where Jira wants to highlight that an issue is finished/resolved. Custom status is irrelevant to this, you need to look at…

Validators and post-functions do not have front-end elements - they run as part of a transition and execute without talking to people. A post-function would be far too late in the transition too, they happen after you have checked everything, and do things like start writing the data back to the issue, so it's too late. A…

No, anonymous is not "one user". It means "anyone who has not logged in, so I do not know who they are". Anonymous users can have full access, but I would very strongly recommend that you do not allow anything other than "browse project". If your Jira is on the internet, not firewalled off, that's an absolute rule, because…

The target should be adjusted to allow numbers, so add the 0-9 from the source system. I'd think about removing the underscores after import though, as non-alphanumerics can break some things in "interesting" ways.

The backup manager gives you a single full backup of everything at the point at which you click it. It only "keeps" one, expecting you to download the latest one, shortly after you click "create backup". I would script something that hits the backup link and grabs that file when it's ready, so you can store it somewhere…

If you mean you want to import, then no, Jira can only read xml built for Jira and CSV, and its export formats are Word and a standard simple XML that describes the fields.

"Unresolved" means "the field is empty", which in turn means "this issue is open" according to most of Jira. You should always set and clear the resolution in your workflow.

It should leave you with a placeholder in edit mode, with a box to put the content you want to tag as an excerpt. These macros don't get named, but once you have the placeholder box, there should be a box pop out with surrounding text options. If the macro editor is just returning to an editing cursor with no placeholder…

Sorry, my language was poor there. When a workflow is inactive, there is no need for a publishing step, so just the act of confirming a change to the workflow "saves" it.

It's data for one of the gadgets - "time in status" I believe. I'm not sure how to read it, I've never looked at it too closely. It's done with an encoded field rather than reading the history, because the history is quite intensive to read, and it's better to have a field that is updated whenever the status changes…

Confluence has a "table of contents" macro which displays a table that is built dynamically from the headings in a page. Without any parameters, it'll show your the contents of the current page it is on, at every level, but you can point it to other pages and restrict the level of headings it goes down to. To use it, the…

"Localhost" means "the current machine", and hence is only usable on the Confluence server. You need to use the server's name (or IP address) and make sure it is set correctly in the base url as well, and possibly set a context in server.xml If, for example, you want to run confluence under…

No, you don't have to have an empty column. What you need for an issue to appear (on the board or in the backlog) is for it to match the board filter, and be in a status that is mapped into a column on the board. To draw things into a sprint, you don't change their status, you just group them together with the sprint. When…

I could use the page id as a serial number - it's unique and can be used to construct a url to view or edit the page. Or the string in the "short url" link. On server you can write a user macro that exposes either of these in the page, but on Cloud you can't write user macros. You'll just have to read the "page…

There is nothing in Jira that connects to banks.

You need to give each user a licence if you need to control who can see it. Confluence's access model is a flat "I know who this person is" or not. Your question does not rule out anonymous access though. If you have pages or spaces that you could let the world see, you can let us see them, and continue to not show others…